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Citadines Prai Penang

4.0 star property
4-star hotel perfect for exploring Bukit Mertajam

Choose dates to view prices

Citadines Prai Penang

Photo gallery for Citadines Prai Penang

Outdoor pool
Exterior
Premier Studio, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board
Daily continental breakfast (MYR 25 per person)
Reception

Overview of Citadines Prai Penang

Reviews
8.8

Excellent

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Check out the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • Popular LocationKPJ Penang Specialist Hospital5 min drive
  • Popular LocationSt. Anne's Church7 min drive
  • Popular LocationAEON Mall Bukit Mertajam8 min drive
  • AirportPenang (PEN-Penang Intl.)37 min drive

Room options

View all photos for Premier Suite, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Premier Suite, 2 Bedrooms

  • 883 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | In-room safe, desk, soundproofing, iron/ironing board

Executive Suite, 2 Bedrooms

  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Studio, 2 Twin Beds

In-room safe, desk, soundproofing, iron/ironing board

Premier Studio, 2 Twin Beds

  • 420 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Premier Studio, 1 King Bed

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Bukit Mertajam

Heart of Bukit Mertajam.You'll find Bukit Kecil Hujung and KPJ Penang Specialist Hospital within 3 miles (5 km) of this hotel. St. Anne's Church and Bukit​ Mertajam Hospital are also within 6 miles (10 km).

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive
  • St. Anne's Church - 7 min drive
  • AEON Mall Bukit Mertajam - 8 min drive
  • Sunway Carnival Mall - 9 min drive
  • KOMTAR - 20 min drive

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • Rutin - 5 min walk
  • Tairyo 大渔 - 4 min walk
  • 唐御旋龍小火鍋 Tang Yu Xuan Long Hot Pot - 3 min walk
  • Ittan Izakaya 一炭水產居酒屋 - 7 min walk
  • 家乡重庆火锅馆 Gia Xiang Steamboat - 6 min walk

About this property

Citadines Prai Penang

4-star hotel perfect for exploring Bukit Mertajam
Citadines Prai Penang offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The business-friendly Citadines Prai Penang also features a garden, laundry facilities, and a front-desk safe. Self parking is free.

This 4-star Bukit Mertajam hotel is smoke free.

  • 168 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
Citadines Prai Penang offers 168 air-conditioned accommodations with safes and slippers. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site

Food and drink

  • Daily continental breakfast available for a fee: MYR 25 for adults and MYR 12.50 for children

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, American Express, JCB International, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

SKY Residence Prai
Citadines Prai Penang Hotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Hotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Frequently asked questions

How close is Citadines Prai Penang to the airport?

Citadines Prai Penang is 17 mi (37-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at Citadines Prai Penang?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at Citadines Prai Penang on May 20, 2024 start from $51.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Citadines Prai Penang have an airport shuttle?

Airport shuttle services are not available at Citadines Prai Penang.

Does Citadines Prai Penang offer free breakfast?

Free breakfast isn’t provided at Citadines Prai Penang, but continental breakfast is offered for a fee of MYR 25 for adults and MYR 12.50 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Citadines Prai Penang?

No, there is no casino at this hotel.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Citadines Prai Penang?

This hotel offers free self parking.

Does Citadines Prai Penang have a pool?

Citadines Prai Penang features an outdoor pool.

Does Citadines Prai Penang have a spa?

There are no spa services available at this hotel.

How close is Citadines Prai Penang to downtown Bukit Mertajam?

Citadines Prai Penang is 2.3 mi away from Bukit Mertajam.

Citadines Prai Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 51 reviews" "
Rating 8 - Good. 17 out of 51 reviews" "
Rating 6 - Okay. 2 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DENNIS

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveler, Traveled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023

10/10 Excellent

Elainn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023