See all properties

Nuvole Garden Hotel

Choose dates to view prices

Photo gallery for Nuvole Garden Hotel

A woman sitting by a large window overlooking a scenic valley, with breakfast items on a side table.
A modern interior with a wooden slatted ceiling, a seating area with cushions, and a stone wall.
3 restaurants; breakfast, lunch, and dinner served
A hotel room with a large bed, a TV, a breakfast tray, and a view of a city and mountains.
A pool area with red and white striped canopies, a clear view of a cityscape in the background, and a palm tree in the foreground.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Piazza Bonacossa 12, Brunate, Brunate, CO, 22034
  • Place, Como Cathedral
    ‪7 min drive‬
  • Place, Como-Brunate Funicular
    ‪7 min drive‬
  • Place, Piazza Cavour
    ‪8 min drive‬
  • Airport, Milan (MXP-Malpensa Intl.)
    ‪54 min drive‬

Room options

View all photos for CABANA SIGNATURE ROOM, MOUNTAIN VIEW

Egyptian cotton sheets, premium bedding, down comforters

CABANA SIGNATURE ROOM, MOUNTAIN VIEW

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for CABANA COZY ROOM, MOUNTAIN VIEW

A hotel room with a large bed, a chandelier, a telephone on a bedside table, and a wall with a repeating pattern.

CABANA COZY ROOM, MOUNTAIN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for DELUXE ROOM (Mountain)

A hotel room with a large bed, a chandelier, a mirror, a small table with a vase, and a wall with a cityscape wallpaper.

DELUXE ROOM (Mountain)

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for DELUXE ROOM WITH TERRACE AND JACUZZI

A hotel room with a large bed, a chandelier, a mirror, a small table with a vase, and a wall with a cityscape wallpaper.

DELUXE ROOM WITH TERRACE AND JACUZZI

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for CABANA CORNER ROOM

A bedroom with a large bed, a chandelier, a bedside table, and a view of mountains through the window.

CABANA CORNER ROOM

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for CABANA SIGNATURE ROOM, LAKE VIEW, TWIN BED

Egyptian cotton sheets, premium bedding, down comforters

CABANA SIGNATURE ROOM, LAKE VIEW, TWIN BED

  • Lake view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for SOLE ATELIER SUITE (Mountain or Lake view)

SOLE ATELIER SUITE (Mountain or Lake view) | Egyptian cotton sheets, premium bedding, down comforters

SOLE ATELIER SUITE (Mountain or Lake view)

  • Mountain view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for CABANA COZY ROOM WITH TERRACE AND JACUZZI

A hotel room with a large bed, a chandelier, a telephone on a bedside table, and a wall with a repeating pattern.

CABANA COZY ROOM WITH TERRACE AND JACUZZI

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for CABANA SIGNATATURE ROOM, LAKE VIEW

A bedroom with a large bed, a chandelier, a view of a cityscape, and a balcony.

CABANA SIGNATATURE ROOM, LAKE VIEW

  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for CABANA TWO BEDROOM STUDIO

A spacious bedroom with a large bed, a television, a chandelier, and a view of the city.

CABANA TWO BEDROOM STUDIO

  • 592 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for NUVOLE AND SIGNATURE TWO BEDROOM JACUZZI

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

NUVOLE AND SIGNATURE TWO BEDROOM JACUZZI

  • Mountain view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for CABANA TWO BEDROOM STUDIO

Egyptian cotton sheets, premium bedding, down comforters

CABANA TWO BEDROOM STUDIO

  • Lake view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for CABANA CORNER AND SIGNATURE TWO BEDROOM

A bedroom with a large bed, a chandelier, a bedside table, and a view of mountains through the window.

CABANA CORNER AND SIGNATURE TWO BEDROOM

  • Mountain view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for NUVOLE AND SIGNATURE TWO BEDROOM

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

NUVOLE AND SIGNATURE TWO BEDROOM

  • Mountain view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for SOLE LUXURY ROOM WITH SPECTACULAR VIEW

A modern room with a curved sofa, a small round table, and a view of a lake and mountains.

SOLE LUXURY ROOM WITH SPECTACULAR VIEW

  • Lake view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for NUVOLE AND SIGNATURE

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

NUVOLE AND SIGNATURE

  • Lake view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for CABANA 2 BEDROOM STUDIO, KING AND TWIN BED

Egyptian cotton sheets, premium bedding, down comforters

CABANA 2 BEDROOM STUDIO, KING AND TWIN BED

  • Lake view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for CABANA CORNER AND SIGNATURE TWO BEDROOMS

A bedroom with a large bed, a chandelier, a bedside table, and a view of mountains through the window.

CABANA CORNER AND SIGNATURE TWO BEDROOMS

  • Lake view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for CABANA JUNIOR SUITE

A hotel room with a large bed, a chandelier, a seating area with a table, and a decorative chair.

CABANA JUNIOR SUITE

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for MARLON BRANDO SUITE

MARLON BRANDO SUITE | Egyptian cotton sheets, premium bedding, down comforters

MARLON BRANDO SUITE

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for NUVOLE SUITE

Egyptian cotton sheets, premium bedding, down comforters

NUVOLE SUITE

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for CABANA CORNER AND SIGNATURE 2 BEDROOM STUDIO

A bedroom with a large bed, a chandelier, a bedside table, and a view of mountains through the window.

CABANA CORNER AND SIGNATURE 2 BEDROOM STUDIO

  • Lake view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for CABANA SIGNATURE TWO BEDROOM

Egyptian cotton sheets, premium bedding, down comforters

CABANA SIGNATURE TWO BEDROOM

  • Lake view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for NUVOLE TWO BEDROOM SUITE

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

NUVOLE TWO BEDROOM SUITE

  • Mountain view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for CABANA CORNER AND SIGNATURE

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

CABANA CORNER AND SIGNATURE

  • Lake view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for NUVOLE SUITE JACUZZI

A bedroom with a large bed, a chandelier, a window with a view of greenery, and a fireplace.

NUVOLE SUITE JACUZZI

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Brunate

City center stay.You'll find Como-Brunate Funicular and Como Cathedral within 2 miles (3 km) of this hotel. Piazza Cavour and Stadio Giuseppe Sinigaglia are also within 3 miles (5 km).

What's nearby

  • Volta Lighthouse - 14 min walk - 0.8 miles
  • Como Cathedral - 7 min drive - 2.9 miles
  • Como-Brunate Funicular - 7 min drive - 2.8 miles
  • Lungolago di Como - 7 min drive - 2.9 miles
  • Piazza Cavour - 8 min drive - 3.1 miles

Getting around

  • Albate-Trecallo Station - 13 min drive
  • Como Nord Lago Station - 21 min drive
  • Milan Malpensa Airport (MXP) - 69 min drive

Restaurants

  • ‪Al Lungo Lago - ‬9 min drive
  • ‪Lago Food&Co - ‬9 min drive
  • ‪Pasticceria Gelateria Vittoria - ‬9 min drive
  • ‪Panino Buono Vista Lago - ‬9 min drive
  • ‪Ristorante e Pizzeria Fontana D'Oro - ‬9 min drive

About this property

Nuvole Garden Hotel

5-star luxury hotel near Como-Brunate Funicular, connected to a rail/subway station
Nuvole Garden Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A seasonal outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Nuvole Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Brunate hotel.

  • 1 building
  • 80 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1911
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Nuvole Garden Hotel offers 80 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Brunate hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include complimentary weekday newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Nuvole Spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

View from property
Hotel Paradiso Como
Brunate
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, 236 reviews
$221 nightly
The price is $250
Sep 1 - Sep 2
Total with taxes and fees
Hotel Paradiso Como

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 230; reservation required
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle tours
  • Full-service spa
  • Helicopter/airplane tours
  • Indoor pool
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in public areas
  • Bathroom emergency pull cord
  • Elevator (39 inch wide door)
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Magnifying mirror
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 180.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (February 14) Gala Dinner per adult: EUR 200
  • Valentine's Day (February 14) Gala Dinner per child: EUR 200 (up to 10 years old)
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 15 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 250 per vehicle (one-way, maximum occupancy 7)
  • Airport shuttle fee per child: EUR 250 (one-way), (up to 14 years old)
  • Rollaway bed fee: EUR 180.0 per night
  • Hosted evening meal: EUR 230

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 123456-ABC-BV123

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Nuvole Garden Hotel Hotel
Nuvole Garden Hotel Brunate
Nuvole Garden Hotel Hotel Brunate

Frequently asked questions

How close is Nuvole Garden Hotel to the airport?

Nuvole Garden Hotel is 25.8 mi (71-min drive) away from the Lugano (LUG-Agno) airport, the closest popular airport to the property.

How much does it cost to stay at Nuvole Garden Hotel?

As of Aug 2, 2026, prices found for a 1-night stay for 2 adults at Nuvole Garden Hotel on Aug 26, 2026 start from $790, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nuvole Garden Hotel have an airport shuttle?

Nuvole Garden Hotel offers an airport shuttle 24 hours a day, on request, for a charge of EUR 250 per vehicle, one-way.

How close is Nuvole Garden Hotel to the beach?

This hotel is 10.3 mi (44-min drive) from Lido di Faggeto and 13.1 mi (50-min drive) from Lido del Segrino. Don't forget your sunscreen!

Does Nuvole Garden Hotel offer free breakfast?

Nuvole Garden Hotel offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Nuvole Garden Hotel?

No, there is no casino at this hotel.

What time is check-in at Nuvole Garden Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Nuvole Garden Hotel?

This hotel offers free self parking.

Does Nuvole Garden Hotel have a pool?

Nuvole Garden Hotel features an indoor pool and a seasonal outdoor pool.

Does Nuvole Garden Hotel have a restaurant?

There are 3 onsite restaurants, offering options like Italian cuisine, pool views, and happy hour.

Does Nuvole Garden Hotel have a spa?

Pamper yourself with a day at Nuvole Spa, where you can enjoy massages.

How close is Nuvole Garden Hotel to downtown Brunate?

Nuvole Garden Hotel is 0.1 mi away from Brunate.

Nuvole Garden Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 17 reviews
Rating 8 - Good. 3 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

10/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Amazing room, amazing views and amazing staff... 100% going back!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with spectacular views.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in this hotel is 10/10. I have been coming to Brunate for 20 years, and every time I came I saw this hotel as an abandoned buildling. It's so nice to see someone brought it back to life and put 110% into restoring it into a glorious 5 star resort!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Tsun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and environment. Such a resort on top of lake Como with full view. Highly recommended.
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Pali

The property is no doubt beautiful the attention to detail, the luxuriousness of this hotel, the decor is stunning. But its lacking something including ambience, staff presence, attention I think ma The attent
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! I would have given 5 stars but we had no transportation to the train and we had to beg someone to take us. Diego the chef was amazing! There also were no pools which was why we picked this hotel. The site should indicate they under construction.
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Elyas

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed here as part of our honeymoon trip to Lake Como and were extremely disappointed, not just by what happened, but by how the hotel handled it. A complete stranger was given a key to our room and entered while I was in the shower. My partner, who was also undressed, was in the room and once the man saw my partner he quickly left. When we spoke to reception, it took multiple attempts and over 7 hours before they confirmed they had spoken to the man and retrieved the key. They stated he was a guest in the hotel and had been directed to the wrong room. He was not carrying any luggage, and they couldn’t explain how this had happened. Eventually they admitted it was human error but again they could not explain how the error occurred. We are not confident that they will investigate properly and ensure other guests safety and privacy. We asked repeatedly to speak to the manager and were told he was refusing to come and speak with us. A senior staff member saw us the next morning but said nothing about the incident. The only ‘compensation’ we were offered was a 10% discount if we stayed another night — at a rate higher than what we could find online. Additionally, many of the spa facilities advertised on the listing are closed or incomplete. You have to give staff notice to access the steam room and saunas, and the pool, jacuzzi, and Turkish bath are all closed until July — though the hotel only opened in April. We sent the hotel a formal written complaint and gave them
Stayed 3 nights in May 2025
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exzellent, eingerichtet, Ausstattung gut und ausreichend, auch im elektronischen Bereich. Personal im Restaurant sehr freundlich das Service Personal teils inkompetent aber manchmal kann man kein Vorwurf machen, da man keine Vorkenntnisse über diese hat alles in allem ein gelungener Aufenthalt vorsichtig bei Verlangen des Autoschlüssel oder Belastung der Kreditkarte
Signature Cabana Lake View
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jaime

Stayed 2 nights in Jul 2025

Explore More Ways to Travel with Travelocity