4/10 Poor
Verified traveler
Traveled with family
Mar 17, 2025
Our experience with this Airbnb was incredibly disappointing and resulted in a complete waste of our booking fee. We booked this property for a planned trip, with an estimated arrival time slightly before midnight. Upon calling the host to inform them of our late arrival, we were met with an unwelcoming and inflexible response.
We were told that the check-in cutoff was strictly 10 PM, a policy that was nowhere clearly stated in the listing description or house rules. The host expressed clear dissatisfaction with our arrival time, making us feel uncomfortable and unwelcome. Given the late hour and the host's unaccommodating attitude, we felt we had no choice but to forgo our booking and return home. Cancelling at that point was not a viable option, resulting in a total loss of our booking fee and significant inconvenience.
While we understand hosts may have preferred check-in times, this specific 10 PM limitation should have been clearly and prominently displayed in the listing. The lack of transparency regarding this policy is unacceptable. Furthermore, the host's communication was far from courteous, adding to our frustration.
We strongly advise potential guests to inquire about late check-in policies before booking this property. The lack of clear communication and the host's inflexibility made this a truly terrible experience. We would not recommend this listing to anyone.
Verified traveler
Stayed 1 night in Dec 2024