2/10 Terrible
Richard
Business traveler
Mar 2, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy. Ancient. Extremely Poor Service.
On arrival at this hotel, it looks like it's scheduled for demolition. Don't be fooled by the nice room photos here on Hotels.com or over on their official website. Only 5% of the rooms look like that - on the ground floor with windows that you can hear every car driving into the car through. Rest of the hotel is an antique and not in a good way. Every door closing or person coughing, you'll hear - no matter what room you're in. The hotel is not at all soundproofed and so noisy. We had a 2 night stay booked and went straight back to reception and explained we wouldn't be able to stay here because we would never sleep. The front desk lady said she would pass this on to their 'revenue team' on Monday (it was Saturday) so that it could be refunded. We politely handed back our room key (room unused) and left. Funnily enough, we never heard from the revenue team, and when chased by Hotels.com, the hotel said they wouldn't refund the rooms as there was nothing wrong with them. So on top of everything else - exceptionally poor service. I would invite the hotel staff to stay in their own hotel rooms. Good luck being able to even doze off (you won't stay asleep for sure!). We will continue to pursue this through Hotels.com and if need be, our card company. I am so surprised at the way they have(n't) dealt with us in a polite or courteous manner after leaving the hotel. Obviously they think ignoring a problem will make it go away. Avoid this hotel like the plague. Stay elsewhere.
Richard
Stayed 2 nights in Feb 2025
