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The Highlands at Sugar

3.0 star property
Family-friendly 3-star apartment near Sugar Mountain Resort

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Photo gallery for The Highlands at Sugar

Flat-screen TV, fireplace, DVD player
Terrace/patio
Fitness facility
Sauna
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Explore the area

View in a map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Banner Elk

In Banner Elk .Within 3 miles (5 km) of this Banner Elk apartment, you'll find Sugar Mountain Resort and Sugar Creek Gem Mine. Linville River and Grandfather Mountain State Park are also within 3 miles (5 km).
View more Apartments in Banner ElkOpens in a new window

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪5506' Skybar - ‬21 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive

About this property

The Highlands at Sugar

Family-friendly 3-star apartment near Sugar Mountain Resort
The Highlands at Sugar offers its guests an indoor pool, a hot tub, and a fitness center. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/game room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations are furnished with queen sofa beds. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Similar properties

Front of property
The Lodge at Banner Elk
Banner Elk
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,000 reviews
$155 nightly
The price is $174
May 26 - May 27
Total with taxes and fees
The Lodge at Banner Elk

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 25

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. The property is professionally cleaned.

Property is also known as

Highlands Sugar Cabin Banner Elk

Highlands Sugar Cabin

Highlands Sugar Banner Elk

Highlands Sugar

The Highlands at Sugar Apartment

The Highlands at Sugar Banner Elk

The Highlands at Sugar Apartment Banner Elk

The Highlands at Sugar by Capital Vacations

Frequently asked questions

How close is The Highlands at Sugar to the airport?

The Highlands at Sugar is 58.7 mi (88-min drive) away from the Tri-Cities, TN (TRI-Tri-Cities Regional) airport, the closest popular airport to the property.

Does The Highlands at Sugar have an airport shuttle?

Airport shuttle services are not available at The Highlands at Sugar.

Does The Highlands at Sugar offer free breakfast?

The Highlands at Sugar does not offer free breakfast.

Is there a casino at The Highlands at Sugar?

No, there is no casino at this apartment.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM.

Is there free parking at The Highlands at Sugar?

This apartment offers free self parking.

Does The Highlands at Sugar have a pool?

The Highlands at Sugar features an indoor pool.

Does The Highlands at Sugar have a spa?

There are no spa services available at this apartment.

How close is The Highlands at Sugar to downtown Banner Elk?

The Highlands at Sugar is 0.7 mi away from Sugar Mountain.

The Highlands at Sugar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 371 out of 820 reviews
Rating 8 - Good. 257 out of 820 reviews
Rating 6 - Okay. 107 out of 820 reviews
Rating 4 - Poor. 48 out of 820 reviews
Rating 2 - Terrible. 37 out of 820 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Alisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Price!, Condo was clean, washer and dryer, beautiful view, convenient location, shuttle to Sugar Mt, fireplace, small pool and game room. Cons; Bed was not comfortable and you could hear people walking on the floor above you late a night.
Stayed 2 nights in Feb 2026

4/10 Poor

Margaret

Traveled with family
Disliked: Cleanliness, amenities
Stayed 3 nights in Feb 2026

10/10 Excellent

Grigory

Traveled with family
Liked: Cleanliness, amenities
Clean rooms. Warm heater. 7 min drive to parking lot for ski unload. It is pretty hight on the hill. Was there during heavy snow, worried about road, but it was cleaned in the morning. Keep chains just in case if weather is not good.
Living room
Parking outside
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Stayed 3 nights in Feb 2026

8/10 Good

Judi, Holly Ridge

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family fun tubing.
Exciting Alpine Coaster near by.
Beautiful view.
Delicious food choices near by.
Stayed 3 nights in Feb 2026

8/10 Good

Jeff

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Victoria

Liked: Cleanliness, amenities
Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
Stayed 3 nights in Feb 2026

2/10 Terrible

Olga

Disliked: Cleanliness, amenities
no internet for 2 days, my vacation was ruined, I left 24 hours earlier.
Stayed 3 nights in Feb 2026

10/10 Excellent

Sebastian

Stayed 2 nights in Feb 2026

8/10 Good

Jeff

Stayed 2 nights in Feb 2026

8/10 Good

Kristen

Stayed 2 nights in Feb 2026

10/10 Excellent

Shannon

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The size and accommodations of this stay exceeded my expectations!
Stayed 2 nights in Dec 2025

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, amenities
Yes very clean
Stayed 2 nights in Jan 2026

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mites in bed, broken bed, 2 broken doors
This is the bathroom door upstairs when it’s closed
Broken bed unable to use plus could literally feel the springs
This is the laundry room door
Stayed 5 nights in Jan 2026

4/10 Poor

Kiley

Traveled with family
Disliked: Cleanliness, amenities
The condo was in very poor condition. Dirty stained carpet, hair every where in the bathroom and dirty showers and the toilets had not been cleaned either. Great location but the condition overall. The game room was terrible, machines didn’t work the ping pong paddles were so bad you couldn’t play and the pool table was pitiful. Would not stay again.
Stayed 1 night in Jan 2026

8/10 Good

Cheyenne

Stayed 3 nights in Jan 2026

10/10 Excellent

Tanvir

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2026

4/10 Poor

Vladimir

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Fridge exterior coverd in rust.. outlets are very flimsy and dont hold cord... oder in apartment.. Ceiling fan was raining dust when turned on lights and no off switch.. tv wont turn on.. photos on website dont match what we staid in and not very homey..ice build up on steps at entry way making it very slippery i would have ben happy with ikea furniture instead of good will donated wrip dining room chars and grandmas mismatch 70s furniture... ohh electric outlets overe heat rails making outlets unusable for safety reasons..
Stayed 3 nights in Jan 2026

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026

10/10 Excellent

Molly

Liked: Cleanliness, amenities
Nice space andvamenitues
Stayed 2 nights in Jan 2026

8/10 Good

Ray

Liked: Cleanliness, amenities
Stayed here in Jan/2026. I only interacted with the front desk and she was courteous and friendly. The room was clean. It even came with a washer and dryer. You don't see this too often as it is normally in a common area. Since it is winter time, it takes a few minutes before hot water comes out of the taps in the bathroom or kitchen sinks. Thankfully hot water for the shower came on quicker. The hotel is at the top of Sugar Mountain so the views are good. What is not known is how steep it can be on some parts of the road and at a certain point there is a sign that says only vehicles with 4-wheel drive or chains past this point. If you have a rear-wheel drive car, you will have a lot of difficulty if the roads become icy. Even a front-wheel drive car will probably have issues. This should be advertised so you can make a choice based on what you are driving. I got lucky with the weather where 2 out of the 3 days were sunny and temperatures were above freezing all 3 days so I did not experience icy road conditions. Highlands at Sugar has a shuttle to take you down to the ski area but it only runs on the weekends and holidays. My car is rear-wheel drive and was here during weekdays. Although it is a nice place to stay, not knowing what the weather will be from booking to when you arrive is a bit of a risk to take.
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2025

8/10 Good

William

Stayed 2 nights in Jan 2026

10/10 Excellent

Visleyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025

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