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4.0 out of 5

"I called to make sure the office would be opened until 6. They confirmed. I arrived just before 5:15pm. When i get there the office is closed and ther ... " More

By a verified traveler on Tue 26 Apr 2022

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Hotel Description

3-star apartment near Sugar Mountain Resort

In Banner Elk

Within 3 miles (5 km) of this Banner Elk apartment, you'll find Sugar Mountain Resort and Sugar Creek Gem Mine. Linville River and Grandfather Mountain State Park are also within 3 miles (5 km).

Fitness center

This apartment features an indoor pool and a gym. Enjoy the spa tub and perks like free self parking and free WiFi. A lobby fireplace, laundry facilities, and barbecue grills are also on offer.

Fireplaces, free WiFi

Boasting fireplaces, the 57 apartments also offer free WiFi and kitchens. Flat-screen TVs come with satellite channels, and other amenities include washers/dryers and balconies.

Twin Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

The Highlands at Sugar by Capital Vacations ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Highlands at Sugar by Capital Vacations

Everyone (5) Family (2)
3 out of 5
I called to make sure the office would be opened until 6. They confirmed. I arrived just before 5:15pm. When i get there the office is closed and there’s no instructions on how to check in other than a sign that says call for emergencies or late check in. I had to call four times to get someone to answer. The key was put in a lock box outside that you have to speak to someone to get the code. When we get to the apartment, i couldn’t find a thermostat. We had to leave the door open and thank god there was a box fan, because it was hot as can be in there. I get my kids dressed and get ready to take them to the pool. The pool is closed. No where listed is anything about the pool closure. That’s the main reason i picked this place was the indoor pool so my kids could go swimming. They were bummed. Also after waking up the next morning we i noticed what appeared to be a blood stain on the bed sheets. I’m sure this place is lovely in the winter. The apartment is nice and could use some updating and renovation. The area is nice as well.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 28, 2022 by Lisa

Sierra, Thank you for taking your time to fill out this survey. We have some of the best views on Sugar regardless of the time of the year but they are wonderful in the winter. I apologize on behalf of my staff that we did not meet your expectations. I will share your comments with my staff so we can correct anything that needs done. I hope you will give us a chance to show you. Sincerely, Lisa Benfield

5 out of 5
We loved the view! Everything was clean and very quiet..Great staff and no hidden fees like a lot of other rentals.. Reasonable rates , close to everything.. We will come back here to stay!!

Posted by on Mar 30, 2022

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Comment from Hotel Management

Apr 3, 2022 by Lisa

Kathy, Thank you for taking the time to post a review. On be half of my staff we are very happy that you all had a wonderful stay. We look forward to your return. See you soon, Lisa Benfield General Manager

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 17, 2020 by GM

Thank you for staying with us.

5 out of 5
I loved the proximity to Sugar Resort and the beautiful views. The place wasn’t brand new, but it was clean and homey and just what we wanted for a ski trip! Fun little game room and family really enjoyed the get away!

Posted by on Jan 20, 2019

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5 out of 5
We had everything that we needed and had great rest there.Quiet surrounding and great views.

Posted by on Aug 29, 2018

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Comment from Hotel Management

Oct 20, 2018 by Charles Childress, GM

We are very glad you enjoyed your visit with us and look forward to your next visit to The Highlands.

1 out of 5

Not what was expected...

Pros: Cleanliness of apartment unit
Cons: More pleasant check-in process and hotel amenities. Inform guests if an amenity is not available!
Location: The Sugar Mountain location is a nice location with ski resort amenities very close by.
Upon checking in, we found the 1 bedroom apartment a nice size and very clean. While dated, cleanliness is much more valued when staying in a hotel. However, when we went down to the registration area to use the indoor pool, it was closed. We were never informed of this and selecting this accommodation hinged on having an indoor pool for our youngest daughter. The main lodge area (while in transition to the Holiday Season) was a disaster with soda cans laying all around and boxes and decorations laying everywhere. The game room was awful and there was a musty smell permeating the area. The pool table didn't have balls to use and the ping pong paddles were in very bad shape. The whole registration/lodge area was very unkempt and gave this accommodation a bad impression. I am disappointed at the amenities and will not be returning to this location!

Posted by , from Fuquay Varina, NC on Dec 2, 2015

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3 out of 5

Very old and dated.

Location: Directions should be included because the GPS gets very confused and tells us we have arrived about 2/3 of the way up. Keep going all the way to top!
The room and facility had everything we wanted, fireplace, private balcony, great view, and ping pong table! The only letdown was how worn and tired it looked. Wallpaper peeling and water stain ceilings. Steady dripping of leaking shower head, banged up walls etc. I would still recommend this place just be prepared for less than desirable decor.

Posted by , from Chatlotte NC on Oct 27, 2015

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5 out of 5

Wonderful vacation spot

Posted by , from Savannah, GA on Mar 24, 2015

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About the The Highlands at Sugar by Capital Vacations

Location 2173 Sugar Mountain Drive, Banner Elk, NC 28604

Property Features

The Highlands at Sugar by Capital Vacations offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. Barbecue grills, an arcade/game room, and a fireplace in the lobby are also featured at The Highlands at Sugar by Capital Vacations. Free self parking is available. This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Highlands at Sugar by Capital Vacations offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Fireplace
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 25

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Hotel Names

  • Highlands Sugar Cabin Banner Elk
  • Highlands Sugar Cabin
  • Highlands Sugar Banner Elk
  • Highlands Sugar
  • The Highlands at Sugar by Capital Vacations Apartment
  • The Highlands at Sugar by Capital Vacations Banner Elk
  • The Highlands at Sugar by Capital Vacations Apartment Banner Elk
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.