"I called to make sure the office would be opened until 6. They confirmed. I arrived just before 5:15pm. When i get there the office is closed and ther ... " More
In Banner Elk
Within 3 miles (5 km) of this Banner Elk apartment, you'll find Sugar Mountain Resort and Sugar Creek Gem Mine. Linville River and Grandfather Mountain State Park are also within 3 miles (5 km).
Fitness center
This apartment features an indoor pool and a gym. Enjoy the spa tub and perks like free self parking and free WiFi. A lobby fireplace, laundry facilities, and barbecue grills are also on offer.
Fireplaces, free WiFi
Boasting fireplaces, the 57 apartments also offer free WiFi and kitchens. Flat-screen TVs come with satellite channels, and other amenities include washers/dryers and balconies.
Apr 28, 2022 by Lisa
Sierra, Thank you for taking your time to fill out this survey. We have some of the best views on Sugar regardless of the time of the year but they are wonderful in the winter. I apologize on behalf of my staff that we did not meet your expectations. I will share your comments with my staff so we can correct anything that needs done. I hope you will give us a chance to show you. Sincerely, Lisa Benfield
Apr 3, 2022 by Lisa
Kathy, Thank you for taking the time to post a review. On be half of my staff we are very happy that you all had a wonderful stay. We look forward to your return. See you soon, Lisa Benfield General Manager
Feb 17, 2020 by GM
Thank you for staying with us.
Oct 20, 2018 by Charles Childress, GM
We are very glad you enjoyed your visit with us and look forward to your next visit to The Highlands.
The Highlands at Sugar by Capital Vacations offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. Barbecue grills, an arcade/game room, and a fireplace in the lobby are also featured at The Highlands at Sugar by Capital Vacations. Free self parking is available. This 3-star Banner Elk apartment is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Highlands at Sugar by Capital Vacations offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.
