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4.0 out of 5

"Cozy, clean, affordable " More

By a verified traveler on Sun 18 Jul 2021

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Hotel Description

3-star ski aparthotel near Sugar Mountain Resort

In Banner Elk

Stay at this Banner Elk aparthotel and you'll be within half a mile (1 km) of Watauga River and 2 miles (3 km) of Grandfather Trout Farm. Grandfather Mountain State Park and Grandfather Vineyard & Winery are also within 2 miles (3 km).

Fitness center

This aparthotel features an indoor pool and a gym. Guests will appreciate free perks like free self parking and WiFi in public areas. Limo/town car service is also provided.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 46 apartments also offer free WiFi and TVs with cable channels. Housekeeping is not available.

Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (Efficiency)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Smoketree Lodge by VRI Americas ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Smoketree Lodge by VRI Americas

Everyone (3) Couples (1) Family (1)
5 out of 5
Cozy, clean, affordable

Posted by on Jul 18, 2021

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4 out of 5

Posted by on May 27, 2019

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2 out of 5
It is very outdated. Not enough signs to direct you to the office. No food, no bar. Desk attended from 9 AM to 10 PM. Dingy hallways, squeaky floors, not just in the room but heard from the hall and room above. No vanity, just the basin, had to use the back of the toilet for makeup etc. Tiny mirror over the basin, with my elbow hitting a towel rack when putting on make up.

Posted by on May 12, 2019

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4 out of 5
Property itself is not very good. Creaky floors, mildewy smell and leaking roof in several spots. However pool and hot tub are amazing. Staff was very nice. Lobby is huge and welcoming. Arcade games are old but our kids absolutely loves them.

Posted by , from Augusta, Ga on Dec 18, 2018

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5 out of 5

Old Memories

Loved going back to a Wonderful Place I went to as a Child. We took our Granddaughters this time ! They Loved it. Staff is very professional and polite, very eager to help and make your stay comfortable! Like me the property has a little ware But, for the greatest part it is very well kept. Feels like your at Home! I look forward to my next visit. The Galog’s

Posted by , from Kinston , N.C. on Jul 24, 2018

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Comment from Hotel Management

Aug 6, 2018 by STL

Thank you for your review. Have a wonderful day.

4 out of 5

Lack of Confidence!

Pros: I was as I expected, a clean room and a conferrable bed at the end of a long day.
As an Artist I have stayed at Smoketree Lodge many times while attending art shows in Banner Elk. I was happy to book my Memorial Day show through Travelocity when direct booking told me that there were no more rooms available. The problem was once I had booked & paid for the room, I received no less than 5 e-mails from Travelocity about my stay in Hickory, NC, ads about car rentals and other things which would help my weekend to go smoothly! Look at a map people, Hickory is about 60 miles away from Banner Elk. Boone, NC is about 12 miles from Banner Elk and the Smoketree Lodge is located on the Boone Hwy at some 2 miles from Banner Elk. Your e-mails worried me so much that I went back through my files to an old front desk number then called to ensure that my room was booked at the right Smoketree Lodge. If you don't know where you are booking your clients, how in the world can you make their trip to "without a hitch?"

Posted by , from Greenville, SC on May 28, 2018

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About the Smoketree Lodge by VRI Americas

Location 11914 Highway 105, Banner Elk, NC 28604

Property Features

Smoketree Lodge by VRI Americas offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Smoketree Lodge by VRI Americas also features an arcade/game room and limo service. Self parking is free. This 3-star Banner Elk aparthotel is smoke free.

  • 46 guestrooms or units
  • Car service
  • Game room or arcade
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Smoketree Lodge by VRI Americas offers 46 air-conditioned accommodations with coffee/tea makers. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Local calls (free)
  • Telephone
  • Air conditioning
  • Connecting rooms available

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8 AM - 8 PM
  • Friday - Saturday: 8 AM - 10 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8 AM - 8 PM
  • Friday - Saturday: 8 AM - 10 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 5
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Smoketree Banner Elk
  • Smoketree Lodge a VRI Resort
  • Smoketree Lodge Banner Elk
  • Smoketree Hotel Banner Elk
  • Smoketree Lodge VRI Resort Banner Elk
  • Smoketree Lodge VRI Resort
  • Smoketree VRI Banner Elk
  • Smoketree VRI
  • Smoketree By Vri Americas
  • Smoketree Lodge a VRI resort
  • Smoketree Lodge by VRI Americas Aparthotel
  • Smoketree Lodge by VRI Americas Banner Elk
  • Smoketree Lodge by VRI Americas Aparthotel Banner Elk

You should know

  • Up to 5 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.