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Aparthotel

Residence - Palais Hörtenberg

4.5-star luxury aparthotel near Museo Archeologico dell'Alto Adige

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Photo gallery for Residence - Palais Hörtenberg

Sauna, hot tub, steam room
Sauna, hot tub, steam room
Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe
Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa
  • Parking available

Explore the area

View in a map
Via Museo, Bolzano, BZ, 39100
  • Place, Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Place, Piazza Walther
    ‪6 min walk‬
  • Place, Bolzano Christmas Market
    ‪6 min walk‬

Room options

View all photos for City Studio

City Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

City Studio

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Studio

Superior Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Studio Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Premium Apartment

Premium Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Exclusive Apartment

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Elite Apartment

Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Apartment

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Elite Loft

Elite Loft | Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Loft

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Condo

Premium bedding, down comforters, pillowtop beds, in-room safe

Family Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Bolzano

Old Town Bolzano stay.You'll be steps from Museo Archeologico dell'Alto Adige and within a 10-minute walk of Bolzano Christmas Market with a stay at this Old Town Bolzano aparthotel. Also, Piazza Walther is within half a mile (1 km) and Isarco Valley is within 2 miles (3 km).
View more Aparthotels in BolzanoOpens in a new window

What's nearby

  • Free University of Bozen-Bolzano - 2 min walk - 0.1 miles
  • Museo Archeologico dell'Alto Adige - 2 min walk - 0.1 miles
  • Piazza Walther - 6 min walk - 0.4 miles
  • Bolzano Christmas Market - 6 min walk - 0.4 miles
  • Cathedral of Bolzano - 6 min walk - 0.4 miles

Getting around

  • Bolzano/Bozen Station - 10 min walk

Restaurants

  • ‪Ristorante Pizzeria Casa al Torchio - ‬2 min walk
  • ‪Hopfen & Co. - ‬2 min walk
  • ‪Urban Coffee Lab - ‬3 min walk
  • ‪Nadamas - ‬3 min walk
  • ‪Acherer Patisserie - ‬3 min walk

About this property

Residence - Palais Hörtenberg

4.5-star luxury aparthotel near Museo Archeologico dell'Alto Adige
Residence - Palais Hörtenberg offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at the luxury Residence - Palais Hörtenberg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Bolzano aparthotel.

  • 34 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)
  • Limited onsite self parking (max 10 spaces per unit)
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower (22 inches high)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways
  • Portable shower seat
  • Roll-in shower (39 inches wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (28 inches high)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request) (for a fee)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city center

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.40 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number IT021008B44N7PCCP9

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Frequently asked questions

Does Residence - Palais Hörtenberg have an airport shuttle?

Airport shuttle services are not available at Residence - Palais Hörtenberg.

Does Residence - Palais Hörtenberg offer free breakfast?

Residence - Palais Hörtenberg does not offer free breakfast.

Is there a casino at Residence - Palais Hörtenberg?

No, there is no casino at this aparthotel.

What time is check-in at Residence - Palais Hörtenberg?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Residence - Palais Hörtenberg?

Free parking is not available at this aparthotel. Self parking is available for EUR 25 per day.

Does Residence - Palais Hörtenberg have a pool?

Residence - Palais Hörtenberg does not have a pool.

Does Residence - Palais Hörtenberg have a spa?

Yes, this aparthotel has a spa.

How close is Residence - Palais Hörtenberg to downtown Bolzano?

Residence - Palais Hörtenberg is 0.2 mi away from Bolzano.

Residence - Palais Hörtenberg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 184 out of 231 reviews
Rating 8 - Good. 34 out of 231 reviews
Rating 6 - Okay. 7 out of 231 reviews
Rating 4 - Poor. 3 out of 231 reviews
Rating 2 - Terrible. 3 out of 231 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stella

Liked: Cleanliness, amenities, property conditions & facilities
Simple, friendly welcome. Helpful receptionist. Everything was as described: great.
Stayed 2 nights in Oct 2025

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Its unfortunate that may rate doesn't really reflect the hotel itself. The hotel was fine. My rate is to warn people that if they are driving, then it is very difficult to find and negotiate parking deck. I used the hotel address on gps and gps took me in circles for hours in bolzano. I finally made contact with the hotel and found the parking lot had a different address. BOLZANO is difficult to negotiate if you are not a local. Plenty of restricted drkving areas. The hotel was fine, but getting there was a challenge
Stayed 1 night in Oct 2025

10/10 Excellent

Dominique

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Cam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, friendly staff, awesome location
Stayed 1 night in Oct 2025

10/10 Excellent

Bret

Liked: Cleanliness, room comfort
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Stayed 3 nights in Oct 2025

10/10 Excellent

William

Stayed 1 night in Oct 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Feng

Liked: Cleanliness, room comfort
Very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, room comfort

I recommend it to everyone who likes clean, modern

Stayed 1 night in Sep 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great views and located in historical area.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort

Great for a family stopover.

Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
Stayed 1 night in Sep 2025

10/10 Excellent

Andry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern facility with keyless access. Shutters provide a very quiet room.
Stayed 1 night in Sep 2025

10/10 Excellent

Myra

Liked: Cleanliness, property conditions & facilities
We loved our stay at Palais Hortenberg. Everything was perfect, from the location across the street from the Archeological Museum where Otzi resides, to proximity to great restaurants, shopping, and the Funivia that takes you up into the spectacular hill country above the city. The hotel and staff were top notch. The bed was super comfortable and everything was high tech. This hotel is only 3 years old, and is equipped with the most modern of amenities. Would definitely recommend without reservation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an impeccable and high-tech place. It took awhile to learn how the various buttons and features in the room worked. Maybe some signs or notice in the room to help guests with that would be beneficial. Front desk staff were okay.
Stayed 1 night in Aug 2025

10/10 Excellent

Veronica von

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Sep 2025

10/10 Excellent

john, edison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
Stayed 5 nights in Aug 2025

10/10 Excellent

tania

Liked: Cleanliness, room comfort

Excellent location. Ultra modern.

We loved our stay here. Very, very convenient location to restaurants, town square, shops and supermarket across the street. The apartment has everything you need - kitchen with fridge, cooktop, dishwasher, kitchenware etc. Huge modern bathroom with double vanity. Spacious lounge area. Automated exterior shutters meant it was total pitch black block out. Large comfy bed. Tons of storage. AC - microwave - safe - security entrance - paid parking on site - elevator - 2 tvs - tea/coffee facilities. Modern furnishings and fittings. Its perfect.
Lounge
Kitchen
Bathroom
Bedroom
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great location, girls at front desk attentive and apartment was beautiful. Sat outside one evening on the balcony with local wine and cheese/meats and it was lovely. Would recommend
Stayed 1 night in Aug 2025

8/10 Good

Marc

Liked: Property conditions & facilities
The air conditioning did not cool low enough for the hot temperatures Bolzano was having.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mike

Traveled with family
Liked: Amenities
very nice at reception. excellent parking in the garage. very clean, modern and spacious.
Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming and comfortable hotel, right in the midst of old town and the pedestrian zone. We enjoyed eating breakfast on our private terrace and the spacious rooms. We stayed before and after a grueling trek in the Dolomites and the hotel was a comforting place to return to.
Stayed 1 night in Jul 2025

10/10 Excellent

Cherie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious and surprisingly modern. Quite comfy and quiet considering the construction in the area. Lots of dining and shopping options close by. Very accommodating staff!
Stayed 1 night in Jul 2025