4/10 Poor
Rafael
Traveled with partner
Mar 19, 2025
Disliked: Staff & service, amenities
Where should I start?
1. The property: beautiful building, lots of potential, but dark and dated decoration, making it look claustrophobic, even haunted.
2. Check in: no problem, but when asked if a take away breakfast could be provided for an early flight at check out, we were given an explanation that it needs to be checked because it is an administrative process. They never got back to us and we decided to sort it out ourselves, given the demonstrated lack of interest. It should be straightforward, especially with an empty hotel. Or just say a straight no and add to the policies.
3. Room: not particularly inviting, stained bed cover (photo), no toiletries provided, no toilet paper (had to ask reception and were given one roll), found the usual alien hair here and there. The safe was locked and I thought I’d avoid the trouble to ask reception.
4. Breakfast: nice pancakes, but very small portion of fruit (3 slices of banana, papaya and melon). When asked for more, the staff denied explaining it is one portion per person, which made me think “what happens to the other half of the banana if no one else is having breakfast?” And to be a paying customer at a “boutique spa” and be denied a couple of slices of extra fruit…
5. Conclusion: for a hotel that calls itself a boutique spa, it is closer to a hostel that serves breakfast. We haven’t seen any indication of services or design that could support the name.
Rafael
Stayed 2 nights in Mar 2025