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4.6 out of 5

"Hotel room was really noisy with the street so close by. I was supposed to have a room with a Terrace but received a regular junior suite. I am par ... " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

Family-friendly 4-star hotel near Hacienda Santa Barbara Mall

In shopping district

Your stay at this Navarra hotel places you within 2 miles (3 km) of La Castellana National Theater and World Trade Center. Virrey Park and Hacienda Santa Barbara Mall are also within 3 miles (5 km).

Renovated in 2019

This smoke-free hotel includes 2 restaurants, a 24-hour health club, and a spa tub. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and airport shuttle. Enjoy the sauna and perks like free WiFi.

Free Internet, kitchens

The 55 guestrooms feature LCD TVs with satellite channels, free WiFi and free wired Internet, and kitchens with stovetops and microwaves. Other amenities include pillowtop beds, MP3 docks, and sofa beds.

Junior Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$46* Per night/room Dec 11 - Dec 12

Premium Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Junior Suite, 1 Bedroom, Terrace

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lancaster House ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lancaster House

Everyone (4) Couples (1) Family (1)
3 out of 5
Hotel room was really noisy with the street so close by. I was supposed to have a room with a Terrace but received a regular junior suite. I am partially responsible for not complaining.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Monica

Dear JB, thank you for your comments. I regret there was a misunderstanding with the room type you had reserved. Had you mentioned this to either our receptionist or our customer service desk we would have been more than happy to rectify the mistake.

5 out of 5

Nice room and good service

It was a good place to stay. The price was great. It should be taken out of the selection close to the airport. It was on the other side of the city 6 miles away. That is not close in traffic. It was a 45 minute drive to the hotel from the airport in traffic. Being close to the airport was my main concern and it was not at all close.

Posted by , from united states on Jul 28, 2018

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Comment from Hotel Management

Jul 30, 2018 by Monica

Dear David, thank you for your comments. I am pleased you enjoyed your stay with us. As you say, and as our description states, we are not an airport hotel, we are located in an upscale northern part of the city.

4 out of 5
Staff were exceptional and the hotel suite vwas spacious with a separate kitchen and a bathroom that had a shower and a bathtub. Everything was extremely good except the bed was far too hard and the only television was in the bedroom. If the mattress were softer and there was a television in the loungeroom then the hotel would actually be superb.

Posted by on Apr 16, 2018

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Comment from Hotel Management

Apr 17, 2018 by Monica

Dear guest, thank you for your comments which allow us to know where we excel and what we could do to improve our guests’ experience. I am glad you enjoyed your stay with us and hope to welcome you back.

5 out of 5

SERVICE SECOND TO NONE

Pros: EVERYTHING IS WELL MANAGED
Cons: NONE
Location: SO CLOSE TO THE BEST MALLS IN BOGOTA
The hotel employees are willing to go the extra mile to help out and make a difference, that is definitely great service . Good Job.

Posted by , from ARIZONA, CALIFORNIA USA on Sep 19, 2017

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Comment from Hotel Management

Sep 25, 2017 by Monica

Dear Enrique R JR, thank you for your comments. I am pleased to read you enjoyed your stay with us, specially our commitment to personalized service. I hope to welcome you back on your future visits.

5 out of 5

My trip

Pros: everything was great.
Cons: see above
Location: It is not far from all areas that you may want to go, but by cab....it is not a walk to the areas type place. But, they will arrange a cab, not exp.
The Lancaster Suites hotel was a very pleasent experience. The hotel staff was excellant, and had staff that could speak english. The room was nice and very affordable. The staff was also very accomodating. Checking in and out was a no hassle experience with no hidden fees or charges. The cleaning staff was nice and accomodating as well. The only thing about the room that I would say could use improvement was there was no tv inthe living area. The wi-fi was great, no issues. I have stayed in other hotels in Bogota, but I have to say hands down this was the best overall. The food was good, and 24 hour room service, which I used was on point.

Posted by , from North Carolina on Apr 15, 2016

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Comment from Hotel Management

Apr 19, 2016 by Monica

Dear Larry, thank you for taking the time to write such a detailed review. I am delighted the read everything was great during your stay with us. Its a pleasure to know you enjoyed the comfort of our suites, the personalized service we provide and the food offering from our restaurants. I am pleased you chose us as your hotel in Bogota and hope to welcome you back in the future.

3 out of 5

Good Hotel for business personal

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
This is a good hotel for business people. Even tought I considered that pay too much for the hoel level, I had a good time there.

Posted by , from Florida, USA on Nov 15, 2011

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Comment from Hotel Management

Mar 1, 2016 by Monica

Dear ldeleon68, thank you for your comments. I am glad you enjoyed your stay with us.

5 out of 5

Amples Suites, Amazing Service

Pros: Free breakfast, Free Internet
The hotel suites are ample and very comfortable with separate bedroom and living room. I had a room with a view to the mountains which was very nice. The breakfast buffet had many choices, and room service was good. The staff at the hotel is amazing, since I arrived they made sure I was comfortable and had everything I needed. I was glad I chose to stay at this hotel.

Posted by , from Miami, FL on Oct 20, 2011

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Comment from Hotel Management

Mar 2, 2016 by Monica

Dear AussieTraveler, I am pleased you enjoyed the comfort of our suites as well as the personalized service we provide.

5 out of 5

Amazing Service!

Pros: Free breakfast, Free Internet, Quiet, fantastic service
Lancaster House truly knows the meaning of service. I travel frequently and rarely find hotels that understand the importance of service. Lancaster House is the exception. From the moment I entered the hotel until I left, I felt that the staff was there for me. Always ready to help me with my inquiries or requests. The suite was ample (more than I had expected), the shower was great with lots of presure. Breakfast was excellent, and I even got to try some Colombian specialties. I did not use the gym or sauna, but it was nicce to know they were available. I definelty recommend this hotel for anyone traveling to Bogota.

Posted by , from Budapest, Hungary on Oct 13, 2011

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Comment from Hotel Management

Mar 2, 2016 by Monica

Dear EstiMesse, I am glad you enjoyed our personalized service.

5 out of 5

Wonderful hotel, Amazing staff

Pros: Free breakfast, Close restaurants, Free Internet, amazing service
I had a great experience at Lancaster House. The rooms were very ample with separate bedroom area and living room area. WiFi connection in the room was very convenient. Also, I was pleaseantly surprised to see they have a vegetarian selection on their menu. Making life easier for me. I was very impressed by the service and hospitality. I highly recommend this hotel for anyone going to Bogota

Posted by , from Miami on Feb 8, 2011

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Comment from Hotel Management

Mar 16, 2016 by Monica

Dear Archipelago, thank you for your comments. I am pleased to read you had a wonderful stay with us and enjoyed the personalized service we provide.

5 out of 5

Excellent recommendation, and I'm glad I stayed there!

The Lancaster House Hotel is such a gem in Bogota. I usually try to avoid the large hotel chains, so a friend suggested I stay here since it would be close to everything I was interested in doing in Bogota. It was close to shopping, in an upscale part of town, and one of the city's metrosystem routes runs right across the street. Service was impeccable, food was excellent, and rooms were large, comfortable, and very inviting. I highly recommend this hotel!

Posted by on Dec 9, 2010

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Comment from Hotel Management

Mar 19, 2016 by Monica

Dear guest, thank you for your detailed comments. I am pleased you had an excellent experience with us, and hope to welcome you in the future.

Property Features

Lancaster House offers its guests a 24-hour health club, a spa tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Lancaster House. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A complete renovation of Lancaster House was completed in December 2019. This 4-star Bogotá hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1996
  • Karaoke
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: El Dorado Intl. Airport (BOG) (17.7 km / 11 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Lancaster House offers 55 accommodations with MP3 docking stations and DVD players. Accommodations have separate living rooms and are furnished with double sofa beds. Pillowtop beds feature down comforters. 100-cm LCD televisions come with premium satellite channels. Accommodations at this 4-star hotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Bogotá hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Wheelchair accessible

Food & Drink

Gatsby - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bistro 106 - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open select days.

Chimney Bar - This piano bar serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 1
  • Body treatments
  • Facial treatments
  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 35 per pet, per night, plus a deposit of USD 35 per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 35
  • Christmas Eve (24 December) Gala Dinner per child: USD 25 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 65
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (up to 12 years old)
  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (roundtrip, maximum occupancy 4)
  • Pet deposit: USD 35 per night
  • Pet fee: USD 35 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster House Aparthotel
  • Lancaster House Aparthotel Bogota
  • Lancaster House Bogota
  • Lancaster Hotel Bogota
  • Lancaster House Hotel Bogota
  • Lancaster House
  • Lancaster House Aparthotel Bogotá
  • Lancaster House Aparthotel
  • Lancaster House Bogotá
  • Aparthotel Lancaster House Bogotá
  • Bogotá Lancaster House Aparthotel
  • Aparthotel Lancaster House
  • Lancaster House Bogota
  • Lancaster House Hotel
  • Lancaster House Bogotá
  • Lancaster House Hotel Bogotá

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Lancaster House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.