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4.4 out of 5

"excellent hotel. Huge rooms, great food breakfast included. bed and everything neat and comfortable. Even had room service dinners twice very impresse ... " More

By a verified traveler on Tue 24 Dec 2019

Hotel Description

4.5-star luxury hotel near Park 93

In entertainment district

You'll find Park 93 and Clinica del Country within 2 miles (3 km) of this Bogotá hotel. Andino Commercial Center and Hacienda Santa Barbara Mall are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport drop-off service. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and free self parking.

Free Internet, LCD TVs

The 327 soundproofed guestrooms offer free WiFi and free wired Internet, as well as minibars. Other amenities include LCD TVs, refrigerators, and room service.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$70* Per night/room May 14 - May 15

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casa Dann Carlton Hotel & Spa ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Casa Dann Carlton Hotel & Spa

Everyone (3) Couples (1) Family (1)
5 out of 5

Posted by on Nov 29, 2020

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5 out of 5
excellent hotel. Huge rooms, great food breakfast included. bed and everything neat and comfortable. Even had room service dinners twice very impressed would definitely stay again.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Jan 7, 2020 by Quality and Customer Service Manager

Dear Guest: Thank you for your kind comments, we are glad to know that I enjoy our services. We look forward to your return soon. Sincerely,

2 out of 5
Room was not ready until after 3PM. Room assigned was very noisy through 1 AM from outside work and room door didn't lock.

Posted by on Feb 9, 2019

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Comment from Hotel Management

Feb 12, 2019 by Quality Manager and customer service

Respected guest: We apologize for the inconvenience caused, we work to improve and prevent this type of inconvenience from recurring. Cordially,

5 out of 5

Casa Dann Carlton has my Vote

Nice & comfortable experience. The staff was pleasant & punctual if needed. Being that I knew only a little Spanish it was great that most of the staff could speak English as well. Full daily breakfast was great! Was no need to venture out for food in the morning. Indoor pool, jacuzzi, live music & spa were the icing on the cake!

Posted by , from New York on Feb 11, 2018

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Comment from Hotel Management

Mar 1, 2018 by Quality Manager and customer service

Respected guest: Thank you for your vote of confidence, it is very valuable for us to know that I enjoy your stay, it will be a pleasure to have you back with us. Cordially,

5 out of 5

Unforgetable Bogota Experience

Pros: The welcoming and helpful staff and the quiet location of this facility. Great room service and pool-spa are
Cons: Towels could be softer and of a higher quality.
Location: Walking distance to restaurants and coffee shops, away from the historical part of the city need a taxi to get to most places which are not expensive.
Good location to restaurants and mall, helpful staff at the reception desk, welcome drink, excellent restaurant and great buffet breakfast. Superior room with refrigerator and coffee pot, clean and comfortable bathroom. Available taxi at the door more expensive than regular yellow cabs but more careful . Traffic congested and wild, do not recommend to rent a car in Bogota. Must visit the Salt Cathedral an unforgettable experience, Botero Museum , Plaza Bolivar and the Museo del Oro. Tours are available at the hotel public transportation is not recommended nor accessible.

Posted by , from Miami Florida on Sep 8, 2016

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Comment from Hotel Management

Sep 13, 2016 by Quality Manager

Dear guest, We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, it´s a true pleasure having met your expectations. We hope to have you back at your Casa Dann Carlton Hotel & Spa

Property Features

Casa Dann Carlton Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 581 square feet (54 square meters) and includes a conference center. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Casa Dann Carlton Hotel & Spa. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 4.5-star Bogotá hotel is smoke free.

  • 327 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1998
  • Full breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: El Dorado Intl. Airport (BOG) (16.1 km / 10 mi)
  • Property shuttles: Airport drop-off and area shuttle
  • Parking: Free self parking

Room Amenities

Casa Dann Carlton Hotel & Spa offers 327 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 10:00 AM.

La Trattoria - This restaurant serves breakfast only.

Mediterraneo - This restaurant specializes in local and international cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Elixia has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s pool and spa areas are closed on the first Monday of the month.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Casa Dann Carlton Hotel & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per vehicle
  • Airport shuttle fee per child: USD 0.00
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Carlton
  • Casa Dann Carlton
  • Casa Dann Carlton Bogota
  • Casa Dann Carlton Hotel
  • Casa Dann Carlton Hotel Bogota
  • Hotel Casa Dann Carlton
  • Casa Dann Carlton Hotel And Spa
  • Casa Dann Carlton Hotel Bogotá
  • Casa Dann Carlton Hotel
  • Casa Dann Carlton Bogotá
  • Casa Dann Carlton
  • Bogotá Casa Dann Carlton Hotel & Spa Hotel
  • Casa Dann Carlton Hotel & Spa Bogotá
  • Casa Dann Carlton Hotel Spa
  • Hotel Casa Dann Carlton Hotel & Spa Bogotá
  • Hotel Casa Dann Carlton Hotel & Spa
  • Casa Dann Carlton Hotel Spa
  • Casa Dann Carlton & Spa Bogota
  • Casa Dann Carlton Hotel & Spa Hotel
  • Casa Dann Carlton Hotel & Spa Bogotá
  • Casa Dann Carlton Hotel & Spa Hotel Bogotá

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Casa Dann Carlton Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.