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"Neat, clean, friendly-helpful staff at check in and in morning " More

By a verified traveler on Sat 25 May 2019

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Hotel Description

Hotel near Town Center at Boca Raton, connected to a shopping center in Boca Raton

City center stay

Within 3 miles (5 km) of this Boca Raton hotel, you'll find Town Center at Boca Raton and Boca Raton Municipal Golf Course. Lynn University and Florida Atlantic University are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 97 guestrooms also offer free WiFi and TVs with satellite channels. Other amenities include free newspapers, free local calls, and hair dryers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$123* Per night/room Oct 30 - Oct 31

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Holiday Inn Express Boca Raton-West, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Boca Raton-West, an IHG Hotel

Everyone (6) Couples (1)
1 out of 5
Usually a Holiday Inn Express is a no frills but reliable motel. Although the other staff were fine, the check in experience was worse than sub par. Snarly, diffident, disinterested front desk clerk first assigned us an upstairs room with no elevator access...clearly able to see we had 3 pieces of luggage. then, she shunted us to a tower with a broken elevator (we got stuck in it). Then she wouldn't send a points request to IHG because we booked through Travelocity. The rest of the staff was pleasant. The room...meh, but its pandemic time, right?

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 29, 2021 by Claudia

We are saddened to learn your stay was not up to your expectations. We take your comments very seriously and have shared it with our staff. We have used your experience as a training opportunity to better train our employees to avoid a similar experience in the future. Please reach out to us directly to allow us the opportunity to address.

5 out of 5
Neat, clean, friendly-helpful staff at check in and in morning

Posted by on May 25, 2019

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Comment from Hotel Management

May 28, 2019 by Claudia

We appreciate your feedback! We are thrilled that you enjoyed your stay and hope we are once again your choice for accomodations in the future should you return to Boca! :)

2 out of 5

Not up to expectations

Pros: location was fairly good
We were disappointed in this Holiday Inn express. It was express...the sheets were scratchy, the beds uncomfortable and the room's temperature vacillated throughout the night. The fresh food in the hotel breakfast: unappealing looking : the sausage looked as though it was from the dinosaur age, the egg omelette was gross looking. As you noticed...we were not happy with this experience at this particular place...

Posted by on Feb 26, 2018

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Comment from Hotel Management

Dec 17, 2018 by Claudia

We deeply apologize for your unpleasant experience. All guest rooms will be done with a full renovation by January 2019! Please reach back out for a chance to make things right. Have a great day!

5 out of 5

Clean, well-run hotel at lower Cost

Location: 15 minutes to beach/Morikami Gardens/Minzner Shops
Overall, great experience. Got in very late (2 a.m.) staff friendly and helpful. Hotel in very good condition, room and hallways very clean (even the stairwells were very clean!). Breakfast very good. Needed extra time for checkout, staff was very accommodating. Easy access to FL turnpike and I-95.

Posted by , from NM on May 31, 2016

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Comment from Hotel Management

Dec 17, 2018 by c

Thank you for your feedback. We hope to see you again soon and have you experience our brand new hotel! All guest rooms will be newly renovated as of 2019 and all open spaces like, lobby, breakfast, gym, front desk will be newly renovated as of April 2019. Come on by and let us share our excitement! :)

2 out of 5

Motel 6 from the 80's

The bathroom wasn't clean, there was hair, the curly kind on the back of the door and toilet. Room service entered my room with privacy tag on door. Managers had nothing to say. Decor was bland with old yellowish white paint. Deffinatly not what i expected for the high cost and a "Holiday inn Express".

Posted by , from Las Vegas on Mar 30, 2015

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Comment from Hotel Management

Dec 17, 2018 by Claudia

We deeply apologize for your unpleasant experience. All guest rooms will be done with a full renovation by January 2019! Please reach back out for a chance to make things right. Have a great day!

5 out of 5

Great location!

Breakfast buffet was excellent, beds were very comfortable.

Posted by on Mar 28, 2015

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Comment from Hotel Management

Dec 17, 2018 by Claudia

Thank you for your feedback. We hope to see you again soon and have you experience our brand new hotel! All guest rooms will be newly renovated as of 2019 and all open spaces like, lobby, breakfast, gym, front desk will be newly renovated as of April 2019. Come on by and let us share our excitement! :)

4 out of 5

Close to family

Our stay was adequate.  We were only there to sleep and eat breakfast as we have family very near to the hotel.  The place is very clean and  staff friendly.  

Posted by , from Boca Raton, FL on May 30, 2013

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Comment from Hotel Management

Dec 17, 2018 by Claudia

Thank you for your feedback. We hope to see you again soon and have you experience our brand new hotel! All guest rooms will be newly renovated as of 2019 and all open spaces like, lobby, breakfast, gym, front desk will be newly renovated as of April 2019. Come on by and let us share our excitement! :)

2 out of 5

Nice staff but not very clean.

Pros: Free breakfast, Free Internet
While the staff was friendly and helpful the hotel wasn't very clean. It was listed as a 4 star but I have stayed at 3 stars that were cleaner. The sheet had cigarette burns on it and we found a old hairbrush that look like it was found on the side of the road. I rather pay more money and go to another hotel and felt comfortable and clean

Posted by , from Orlando, FL, USA on May 30, 2012

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3 out of 5

Not bad

The only complaint that I had with the hotel was that the patio doors didn't open. I would have enjoyed being able to enjoy the deck, but it didn't happen. Breakfast was okay, not great, but decent.

Posted by on Nov 3, 2008

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5 out of 5

Great Stay

Everything was perfect, the location, the pool,the front desk staff, the lounge area. Housekeeping was slow getting to cleaning my room but they did a great job once they arrived."

Posted by on Mar 29, 2007

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About the Holiday Inn Express Boca Raton-West, an IHG Hotel

Location 8144 Glades Rd, Boca Raton, FL 33434

Property Features

Holiday Inn Express Boca Raton-West, an IHG Hotel offers its guests an outdoor pool and a health club. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Free breakfast is available daily. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Boca Raton-West, an IHG Hotel. Self parking is free.

  • 97 guestrooms or units
  • 4 levels
  • 12000 sq ft of conference space
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Boca Raton-West, an IHG Hotel offers 97 accommodations with safes and complimentary newspapers. Premium satellite television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 30 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 6:00 AM and 11:30 AM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Boca Raton-West
  • Holiday Inn Express Raton-West
  • Holiday Inn Express Raton-West Hotel
  • Holiday Inn Express Raton-West Hotel Boca
  • Holiday Inn Express Boca Raton-West Hotel Boca Raton
  • Holiday Inn Express Boca Raton-West Hotel
  • Holiday Inn Express Boca Raton-West Boca Raton
  • Holiday Inn Boca Raton
  • Boca Raton Holiday Inn
  • Holiday Inn Express Boca Raton West
  • Holiday Inn Express Boca Raton-West, an IHG Hotel Hotel
  • Holiday Inn Express Boca Raton-West, an IHG Hotel Boca Raton

You should know

  • Pool access available from 6:00 AM to 7:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.