6/10 Okay
Laura K., tucson, AZ
Mar 15, 2026
The apt itself was cute and just as listed. The communication regarding an issue was concerning. Around 1:30am we tried to stop the dripping in the shower by turning the shower knobs all the way off. Turns out the knobs were broke and we were completely unable to turn the shower off. I texted and called the host manager, but knew we probably wouldn’t hear back as it as 2am. Tried calling again at 7am. Nothing. Tried a few more times and voicemail. Called VRBO and was told they would get in contact with them and keep me updated. Couple hours to by and nothing. Called again, got told they’ll try again. I finally try to call the manager again and get told she was just at the apartment. And had left but still hadn’t called us and didn’t let us know she was coming. My kids were there and since there was no warning at all she knocked on the door and they opened it thinking it was us and she came in saying she needed to look at the shower. They had no idea anyone was coming, which was unacceptable. By this point it was noon or so and the water was still running. I had to call her again and she told me there would be a plumber coming. We never got told when they were coming and zero updates. Finally about 5pm we get a call from her and told the shower is broken and they need to order a part. But we can come be shown how to turn the water water completely off and on so that we could actually shower. Texted the next morning asking if we could could check out late. No reply til 11:30
Laura K.
Stayed 2 nights in Mar 2026









