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4.0 out of 5

"Room was very clean and the host was excellent. A little noise late at night since you are right above the tapas bar. No air condition but there was a ... " More

By a verified traveler on Sat 28 Sep 2019

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Hotel Description

Guest house near Guggenheim Museum Bilbao in Bilbao

Bilbao City Centre stay

With a stay at this Bilbao City Centre pension, you'll be steps from Studio Arte Marquesteria and Basque Museum of Bilbao. Church of Santos Juanes and Plaza Miguel de Unamuno are also within half a mile (1 km).

Property Amenities

This pension features free WiFi in public areas, luggage storage, and concierge services.

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Single Room, 1 Twin Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

La Estrella Ostatu ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for La Estrella Ostatu

Everyone (1) Family (1)
4 out of 5
Room was very clean and the host was excellent. A little noise late at night since you are right above the tapas bar. No air condition but there was a fan in the room.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Oct 5, 2019 by Begoña

Your opinion is very important. Thank you for staying with us.

4 out of 5

Conveniently located value hotel in Casco Viejo

Pros: Location + cost - cheap and right in heart of Casco Viejo!
Cons: Just a word of caution that if you don't speak Spanish and need assistance you may be in for a challenge at front desk.
Location: Located right by Plaza Nueva and several museums and churches you'll have lots of tourist day time activities and plenty of restaurants + bars!
I was in town for EuroPython and arrived a few days early to play tourist. My two biggest considerations for a hotel included cost and location. Located in Casco Viejo the hotel is perfectly situation. The price is also second to none in the area! I was a little weary at first about wifi but the connection was stupendous and is included in the room cost. The room is basic in amenities, it has a bed, television, and a private bathroom. A cleaning service is provided daily as well. Overall it was precisely what I needed - a cost friendly room by public transit and tourist activities. One work of recommendation - if you don't speak Spanish you won't have much luck at front desk. They don't speak English (at all from what I could tell). I was more than able to get by as I have an intermediate level of (Latin American) Spanish under my belt.

Posted by , from United States on Jul 22, 2016

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Comment from Hotel Management

by begoña

thank you for your comment

Renovations + Closures

This property is closed from December 11 2023 to May 10 2024 (dates subject to change).

Property Features

As a guest of La Estrella Ostatu, you'll find tour/ticket assistance, concierge services, and room service (during limited hours). WiFi is free in public spaces. This Bilbao pension is smoke free.

  • 1 building
  • 1 floor
  • 25 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Bilbao (YJI-Bilbao-Abando Train Station) (2.7 km / 1.7 mi)
  • Metro station: Casco Viejo Station (0.2 km / 0.1 mi)

Room Amenities

La Estrella Ostatu offers 25 accommodations with hair dryers and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:30 AM - 9:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:30 AM
  • Front desk closes daily at 9:00 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • No cribs (infant beds) available
  • No elevators
  • Property registry number - HBI 01001
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Estrella Ostatu Motel Bilbao
  • Estrella Ostatu Bilbao
  • Estrella Ostatu
  • La Estrella Ostatu Bilbao
  • La Estrella Ostatu Pension
  • La Estrella Ostatu Pension Bilbao

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.