6/10 Okay
Susan
Traveled with group
Sep 6, 2025
Needs work
The beautiful iconic “The Rock Hotel”
This historic hotel is now a little passed its prime. I feel The owners have taken there eye off the ball. It holds so much wonder & there are select few staff members that shine like your expectations would be. None of the staff were unpleasant & most had the correct attitude to guests, but for a premium hotel lacked training & professionalism.
Our room had no electricity in the sockets upon our arrival & tripped (whilst we were not in residence) 3 more times. We were not overloading it as nothing was plugged in. Maintenance did come & assist the first time but as we knew the issue we flipped the breaker ourselves after this.
The safety deposit box wouldn’t lock & there were other general issues that shouldn’t have been present in any hotel.
We only ate in the restaurant once, where the food was not great & I couldn’t eat my prawn thermidor. Unfortunately its taste was just dijon mustard which took away any taste of prawn. The table wasn’t checked on & I was not asked if there was any problem when my full plate was collected. To top the presentation off, at each service all the plated food was practically thrown on our table. This made plenty of noise & food slid to one end of our plates. Mr Ghazis still had complete professionalism inside & out off the hotel (proper mister)
Susan
Stayed 3 nights in Aug 2025


























