- Check-in time starts at 2:00 PM
- Minimum check-in age is: 18
Special check-in instructions:
Guests will receive an email with check-in instructions prior to arrival. Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Guests will receive an email from the property with mandatory fees payment instructions within 24 hours after booking the reservation. Payment is made via a secure link and due within 24 hours of receiving the email. Guests who have not paid the fees in advance will not be able to check in.
Guests are required to complete a health declaration (PCR screening for COVID-19) during their stay. Guests staying 1-4 nights are screened once per stay; guests staying 5-13 nights are screened twice per stay; guests staying 13 nights or more are screened 3 times per stay. Screening fees must be paid in advance of arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.
Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. On-site PCR COVID-19 testing is available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Security system
- Protective clothing is not available to guests
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Social distancing measures are in place
- Onsite COVID-19 testing (PCR) is available
- Guests will receive an email with special check-in instructions
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Service animals not allowed
- Onsite COVID-19 testing (PCR) is required
- Individually-wrapped food options are available through room service
- Debit cards
- Gap period enforced between guest stays - 72 hours
Guests will be asked to pay the following charges at the property:
- Airport shuttle transfer per adult: USD 155 (one-way)
- Airport shuttle transfer per child: USD 155 (one-way)
- Administrative fee: USD 80 per person, per week
- Deposit is due within 24 hours of booking the reservation. Additional fee: USD 12.00 per person, per stay
We've listed all charges provided to us by the property.
The listed mandatory transfer fee is required for transfers rom Mattala Rajapaksa International Airport (HRI). The mandatory one-way transfer fee is USD 80 per person from Bandaranaike International Airport (CMB).
Cinnamon Hotels advises that they will automatically enroll guests into the Mandatory Inbound Visitor's Insurance Scheme (MIVIS). The additional fee comprises the cost of the 30-day health insurance premium. The fee is waived for 7-night minimum stays.
The mandatory administration fee covers the PCR screening for COVID-19 fee for stays of 5-13 nights. There is an additional screening fee of USD 120 for stays of 14 nights or more. The fee is USD 40 per person for stays of 1-4 nights.
All mandatory fees must be paid directly to the property in advance of arrival.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 21 per person (approximately)
- Rollaway bed fee: USD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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