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"Reception staff need a bit more training in “human” relations, especially the young men. They are aloof, bordering on arrogance when dealing with a ma ... " More

By a verified traveler on Fri 19 Oct 2018

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Hotel Description

5-star luxury hotel near Berlin Zoological Garden, connected to the convention center

Heart of Berlin

At this Mitte hotel, you'll be well placed to visit Berlin Zoological Garden and Kurfürstendamm, both within a 5-minute walk. Also, Europa Center is within half a mile (1 km) and Potsdamer Platz is within 2 miles (3 km).

Onsite dining, 2 indoor pools

This luxury hotel features 3 restaurants, 2 indoor pools, and a 24-hour gym. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the sauna and perks like free WiFi.

Soaking tubs, free WiFi

The 558 soundproofed guestrooms offer free WiFi and iPod docks. TVs come with satellite channels, and other amenities include deep soaking bathtubs and 24-hour room service.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$134* Per night/room Dec 5 - Dec 6

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room (1 Bed, IC, 2 Pers)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Intercontinental, Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed (1 Bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

InterContinental Berlin, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for InterContinental Berlin, an IHG Hotel

Everyone (2)
4 out of 5
Reception staff need a bit more training in “human” relations, especially the young men. They are aloof, bordering on arrogance when dealing with a mature female guest.

Posted by , from Vancouver, Canada on Oct 19, 2018

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2 out of 5

shabby room and overcharged for breakfast

We were excited to stay here as we've been at several intercontinentals both in Europe and the US. But we were very disappointed. The room was in poor condition (Ceiling panels hanging down, sink terribly clogged, trash under the sink left from previous guests). The worst part, however, was being charged €34 per PERSON per DAY for their buffet breakfast. (Travelocity would have charged us just €8.50) and they failed to clearly communicate this price when we purchased the breakfast. When we asked management for assistance with the matter we were treated rudely and ignored. If you DO decide to stay here, which I don't recommend, please be aware that they will charge a ridiculously high rate for breakfast if you purchase it in the hotel rather than online.

Posted by , from USA on Apr 30, 2018

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Comment from Hotel Management

May 6, 2018 by m

Dear guest, Thank you very much for taking the time to review your recent stay with us. I am sorry to hear that we were unable to meet your expectations and would like to sincerely apologise for the state of your guest room. Please rest assured that this is not up to our usual standards and don't hesitate to speak to a member of staff. Of course we will take care immediately. With regard to the breakfast price, please be advised that 34 Euros is our usual rate. It is out of our control what Trevelocity advertise to be our breakfast rate and we always suggest speaking to us directly should you have any questions. I recommend booking a bed and breakfast rate for your next stay if you wish to have brekafast as it works out more cost-effective when it is booked in advance as part of your room rate. We would be delighted to welcome you again in the future. Kind regards, Mareike Heeren Reception Manager

About the InterContinental Berlin, an IHG Hotel

Location Budapester Str. 2, Berlin, BE 10787

Property Features

InterContinental Berlin, an IHG Hotel offers its guests 2 indoor swimming pools, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 66700 square feet (6197 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the luxury InterContinental Berlin, an IHG Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Berlin hotel.

  • 558 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • 66700 sq ft of conference space
  • 6197 sq m of conference space
  • Built in 1958
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Berlin Zoo Station (1.2 km / 0.7 mi)
  • Metro station: Wittenbergplatz U-Bahn (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Berlin, an IHG Hotel offers 558 accommodations with iPod docking stations and minibars. Televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, bathrobes, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Hugos Restaurant - This restaurant serves dinner only. 1-star Michelin rating.

L.A. Café - This restaurant serves breakfast only. Open daily.

Marlene Bar - Onsite bar. Open daily.

Marlene Restaurant - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 indoor swimming pools are on site along with a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 30.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 83 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children under 16 years old are allowed in the spa for limited hours and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (WHO).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Berlin. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5.00 percent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 34 and EUR 34 for adults, EUR 0 and EUR 18 for children (approximately)
  • Valet parking fee: EUR 26 per night
  • Pet fee: EUR 30.00 per accommodation, per night
  • Facilities fee: EUR 15.00 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin InterContinental
  • InterContinental Berlin
  • InterContinental Hotel Berlin
  • Intercontinental Berlin Hotel Berlin
  • InterContinental Berlin Hotel
  • InterContinental Berlin
  • InterContinental Berlin an IHG Hotel
  • InterContinental Berlin, an IHG Hotel Hotel
  • InterContinental Berlin, an IHG Hotel Berlin
  • InterContinental Berlin, an IHG Hotel Hotel Berlin

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.