2/10 Terrible
Jennifer
Oct 10, 2025
Unresolved Issues, Unsafe Practices, and Poor Comm
Numa finally contacted me after my review on Google (which is below) they’ve offered 20% refund which is still pending as they said it would take 10-14 days. Review: “If there is an issue, they will not be able to resolve it timely or respond. (1) AC was out in my mother’s room the entire 5 day stay and it was a very hot weekend. All they offered was 30% refund after days of no status or responding to us. (2) the essentials closet was empty so no towels for a day. They said they would drop some off the next day. (3) they dropped off the towels BUT LEFT OUR ROOM DOOR WIDE OPEN WITH OUR BELONGINGS EXPOSED!! Absolutely unacceptable for any accommodation!! They told me multiple times over WhatsApp that safety was trip priority and someone would contact me in 10-15 minutes… that never happened! I do not recommend Numa Berlin for long term stays or safety reasons.”
Jennifer
Stayed 4 nights in Sep 2025



































