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"No pool and because of covid had to take breakfast back to room " More

By a verified traveler on Sun 14 Feb 2021

Hotel Description

Hotel near Four Winds Casino New Buffalo in New Buffalo

In New Buffalo

You'll find Four Winds Casino New Buffalo and New Buffalo Public Beach within 3 miles (5 km) of this hotel. Whittaker Woods Golf Course and Lake Michigan are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. A safe deposit box and laundry facilities are also provided.

Flat-screen TVs

The 80 guestrooms offer flat-screen TVs with cable channels, along with coffee/tea makers and free local calls. Other amenities include hair dryers and ironing boards.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$85* Per night/room Feb 28 - Mar 1

Hotel Choice

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites New Buffalo ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites New Buffalo

Everyone (12) Couples (1) Family (1)
4 out of 5
No pool and because of covid had to take breakfast back to room

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 16, 2021 by Hotel staff

The hotel follows safety guidelines suggested by the local health department and the CDC for all guests safety. We cannot have groups gathering in the breakfast area due to capacity limits.

5 out of 5
Check in was easy. The location was convenient. Free breakfast items were easily placed in a bag.

Posted by on Jan 17, 2021

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Comment from Hotel Management

Jan 26, 2021 by Sara C. AGM

We are glad you enjoyed your stay. Come visit us again soon.

5 out of 5

Posted by on Oct 3, 2019

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3 out of 5
Fairly old carpet, room was not clean, food was not good at all, they used all disposable plates, forks and silverware which is profit over environment. Think about how much trash they put on the dumps for our children and the pollution to creat it!!😢😡☹️ Travelocity made it look like we reserved a King bed for our 25th anniversary stay but was not available. Travelocity saved very little money, I suggest going through the hotel, for chump change you know what you get and can cancel w/o paying more. We received they wrong bed and the staff just shrugged, not empathy.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 17, 2019 by .

Standard hotel choice rooms are subject to availability and it does state that the room type preferred is not guaranteed when doing that particular type of booking. A king sized room was not actually booked it was a hotel choice standard room booking. Hotel was sold out and a king was not available to give the guest.

5 out of 5

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 27, 2019 by Sara AGM

We are glad you enjoyed your recent stay. We value your feedback.

3 out of 5
Breakfast staff had a hard time keeping the food in stock at the self serve buffet when there was a few people in the area and some staff at breakfast was not so friendly. The hot tub had no bubbles just a small swirling of water but it was clean and hot. The pool was clean. Overall the hotel was clean and not to bad but I would not rate it more then a 3.5

Posted by on Jan 7, 2019

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5 out of 5
Great stay. Nice clean rooms. Very pleased all together.

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 19, 2018 by Sara C. AGM

We are glad you enjoyed your stay with us. Come visit us again soon.

5 out of 5
The room was very comfortable, hotel staff was very friendly.

Posted by , from Indiana on Nov 26, 2018

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Comment from Hotel Management

Dec 19, 2018 by Sara AGM

We are glad you enjoyed your stay with us. Come visit us again soon.

3 out of 5
Hotel had convenient location. Rooms were clean. The Queen rooms, however, did not have mini fridges. They also did not have USB connections to charge electronics. The breakfast had a nice variety but was a typical "free" breakfast.

Posted by , from IL on Oct 15, 2018

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Comment from Hotel Management

Oct 26, 2018 by Front Desk

Standard rooms with two queen beds do not come with a fridge. Only larger king rooms and king suites come with a fridge.

4 out of 5

It's a nice quiet hotel, close to downtown and the

Pros: Clean, quiet, close to everything.
Cons: For the price, nothing that I can think of.
Location: Close to dining, beaches, shopping and the Red Arrow Highway.
We stay here every year and really couldn't be happier. the housekeeping staff is excellent!

Posted by , from Pekin, Illinois on Jul 1, 2017

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About the Holiday Inn Express & Suites New Buffalo

Location 11500 Holiday Dr, New Buffalo, MI 49117

Renovations + Closures

The following facilities or services will be unavailable from February 22 2021 to December 31 2021 (dates subject to change):

  • Daily housekeeping
  • Swimming pool

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. The business-friendly Holiday Inn Express & Suites New Buffalo also features laundry facilities, a safe deposit box at the front desk, and an elevator. Self parking is free. This New Buffalo hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD)
  • Train station: New Buffalo Station (2.5 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites New Buffalo offers 80 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. This property affirms that it follows cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.