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The Westin Turtle Bay Resort & Spa, Mauritius

5.0 star property
Upscale beachfront hotel with 2 outdoor pools

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2 outdoor pools, pool umbrellas, sun loungers
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Suite, 1 King Bed with Sofa bed, Beachfront | Beach | On the beach, white sand, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Bar
  • Breakfast available
  • Gym

Explore the area

Map
Turtle Bay, Balaclava
  • Turtle Bay
    ‪2 min walk‬
  • Turtle Bay Marine Park
    ‪3 min drive‬
  • Trou aux Biches Beach
    ‪10 min drive‬
  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds

  • 678 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite (Ocean Grand Deluxe)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (Ocean Grand Deluxe)

8.0 out of 10
Very good
(1 review)
  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • 678 sq ft
  • Beach view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 678 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Family Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Beachfront

Suite, 1 King Bed with Sofa bed, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed with Sofa bed, Beachfront

  • 2099 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1722 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Balaclava

Beachfront retreat .You'll be within half a mile (1 km) of Turtle Bay and 2 miles (3 km) of Le Goulet Beach with a stay here. Balaclava Beach and Turtle Bay Marine Park are also within 3 miles (5 km).

What's nearby

  • Turtle Bay - 2 min walk - 0.1 miles
  • Turtle Bay Marine Park - 3 min drive - 2.1 miles
  • Le Goulet Beach - 4 min drive - 1.4 miles
  • Trou aux Biches Beach - 10 min drive - 6.0 miles
  • Christian Decotter Cruise Terminal - 15 min drive - 9.6 miles

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 59 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Beach Grill @ Westin Turtle Bay 5* - ‬3 min walk
  • ‪Veda - ‬4 min walk
  • ‪Senso Restaurant - ‬4 min walk
  • ‪La Croque - ‬5 min drive

About this property

The Westin Turtle Bay Resort & Spa, Mauritius

Upscale beachfront hotel with 2 outdoor pools
Some rates at The Westin Turtle Bay Resort & Spa, Mauritius are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Turtle Bay Resort & Spa, Mauritius you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Balaclava hotel is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 3037 sq ft of conference space
  • 282 sq m of conference space
  • Built in 2014
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar by the pool
The Westin Turtle Bay Resort & Spa, Mauritius offers 190 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Balaclava hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 to 40 for adults and USD 25 to 40 for children
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Water sports equipment

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 40 for adults, and USD 25 to 40 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Westin Mauritius Turtle Bay
Westin Mauritius Turtle Bay Resort
Westin Turtle
Westin Turtle Resort
Westin Turtle Bay Resort Mauritius Balaclava
Westin Turtle Bay Resort Mauritius
Westin Turtle Bay Mauritius Balaclava
Westin Turtle Bay Mauritius
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa Mauritius Balaclava
The Grand Mauritian Hotel Balaclava
The Westin Mauritius Turtle Bay Resort Spa
The Westin Turtle Bay Resort Spa Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius Hotel
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
The Westin Turtle Bay Resort & Spa, Mauritius Hotel Balaclava

Frequently asked questions

How close is The Westin Turtle Bay Resort & Spa, Mauritius to the airport?

The Westin Turtle Bay Resort & Spa, Mauritius is 35.8 mi (59-min drive) away from the Sir Seewoosagur Ramgoolam Intl. Airport (MRU) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Turtle Bay Resort & Spa, Mauritius?

As of Jul 3, 2025, prices found for a 1-night stay for 2 adults at The Westin Turtle Bay Resort & Spa, Mauritius on Jul 4, 2025 start from $297.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Turtle Bay Resort & Spa, Mauritius have an airport shuttle?

The Westin Turtle Bay Resort & Spa, Mauritius offers an airport shuttle.

How close is The Westin Turtle Bay Resort & Spa, Mauritius to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Westin Turtle Bay Resort & Spa, Mauritius offer free breakfast?

Free breakfast isn’t offered at The Westin Turtle Bay Resort & Spa, Mauritius, but full breakfast is offered for a fee of between USD 25 and 40 for adults, USD 25 and 40 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Westin Turtle Bay Resort & Spa, Mauritius?

No, there is no casino at this hotel, but Ti Vegas Casino (13-min drive) and Senator Club Casino Grand Bay (13-min drive) are nearby.

What time is check-in at The Westin Turtle Bay Resort & Spa, Mauritius?

Check-in begins at 2:00 PM.

Is there free parking at The Westin Turtle Bay Resort & Spa, Mauritius?

This hotel offers free self parking and valet parking.

Does The Westin Turtle Bay Resort & Spa, Mauritius have a pool?

The Westin Turtle Bay Resort & Spa, Mauritius features 2 outdoor pools and a children's pool.

Does The Westin Turtle Bay Resort & Spa, Mauritius have a restaurant?

There are 5 onsite restaurants, offering options like Indian cuisine, a beachfront location, and pool views.

Does The Westin Turtle Bay Resort & Spa, Mauritius have a spa?

This hotel has a spa, which features body wraps, detox wraps, and massages.

How close is The Westin Turtle Bay Resort & Spa, Mauritius to downtown Balaclava?

The Westin Turtle Bay Resort & Spa, Mauritius is 0.7 mi away from Balaclava.

The Westin Turtle Bay Resort & Spa, Mauritius Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 255 reviews
Rating 8 - Good. 73 out of 255 reviews
Rating 6 - Okay. 14 out of 255 reviews
Rating 4 - Poor. 6 out of 255 reviews
Rating 2 - Terrible. 3 out of 255 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Could not fault the food, drink or staff. Would definitely recommend
Stayed 7 nights in Feb 2025

10/10 Excellent

Bhavinkumar

Stayed 8 nights in Feb 2025

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the hospitality and kindness from all of the staff, all the food options were great at all restaurants, with something for everyone, including the buffet, the all inclusive package included well made cocktails and non alcoholic options, lots of activities available. Very relaxing stay, We can’t wait to come back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Mohammed Yusuf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i start. They took me around in golf carts so i dont have to walk in the sun and heat, they had the best staff team ive met in all my life, the food was amazing not a single thing to complain about. The hotel was clean, cool and there was lots of things to do. I was helped mostly by Yash, Rajvir, Sarvesh, Atish, Ben, avi and the house keeping lady. The hotel had a games room and snooker room that i used every night, entertainment every night at the retreat, bar open all day and night and coconut stall. The spa and massage was amazing, quite expensive but was amazing. I did not walk past a single staff member without them greeting me in such a kind way and bowing their heads. I truly felt like i owned the place. The two pools were the perfect temperature at all times and were very clean. Some of the people that stayed at the hotel were very rude to the staff members and i really feel bad they received this treatment. Overall, the hotel was the best hotel ive stayed at with the most friendliest staff ever. The hospitality is unmatched. You will not regret a single thing about booking this hotel. Thank you
Stayed 4 nights in Jan 2025

10/10 Excellent

Corey Malik, Clarkston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming!
Stayed 8 nights in Dec 2024

6/10 Okay

Sameer Chandra, London

Traveled with family
I loved the way the hotel is spread out & styled, gives it very resort, village vibes rather than a typical hotel. Beach - not the biggest fan, as there isn’t a proper one, mostly rocky & inaccessible in some areas (saw the hotels on Troux Aux Beach with plenty of sandy beach leading to the ocean with no rocks. Service was inconsistent, slow (atleast 6-7 times they completely forgot or never brought our drink orders, especially in Pool, Retreat Bar & Beach Grill Restaurant). Most staff were nice. You can clearly tell the staff tend to focus on guests from certain part of the world..just an observation. Our confirmation had “Ocean King Junior Suite” sold to us. We barely had ocean view, as we were on ground floor facing mainly the lawns & tree views. So need to double check on this. All in all - OK & nice, but not returning to this hotel. Mauritius - Yes, but perhaps try another five star hotel , that delivers more in a different location.
Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great introduction to Mauritius- staff cannot be faulted- they offer genuine friendly service. Food at beach grill was fantastic - food elsewhere was very good. We would definitely go back.
Stayed 2 nights in Dec 2024

4/10 Poor

Deepika

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good week at The Westin Turtle Bay. We had a brilliant room (Junior Suite Ocean Grand Deluxe) with 2 double beds, shower, bath and two basins. The food was very good quality. We only ate in the buffet restaurant once - it was very good - but we wanted to explore the restaurants. We did the lobster night at the Beach Grill and the teppanaki experience at Fusion. Both of these upgrades were 10/10 for food and atmosphere. We also upgraded to the Mystique night with fire dancing. In our opinion, this wasn’t worth the upgrade although the fire dancers were good. The Indian restaurant (Kangan) was particularly good, super fresh tasting Indian cuisine. We did half board then upgraded to all inclusive for the last day. All inclusive isn’t really worth it unless you are heavy drinkers and a lot of the drinks/food had a supplement that was the same for half board/all inclusive. We indulged in the spa. The treatments were pricey but very good, especially the massages and the facial. We booked a number of treatments and received a discount which was very good. The staff were brilliant. Very friendly. Service could be a tiny bit slow at times but you’re on holiday so what’s the rush?! Some key people to mention are Vashakie for his services at Kangan, Preet & Siwi for incredible massages, Jevin for front of house assistance, Meeram for cleaning our room and Nass for poolside attendance. All in all a great stay and we would recommend. We hired a car so could explore too.
Stayed 7 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

CHINAZOR

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My stay was absolutely amazing, very spacious and well furnished rooms. Excellent service, rooms were fixed twice a day. Staff were very friendly and warm. Will surely visit this property again.
Stayed 8 nights in Oct 2024

10/10 Excellent

William Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were tremendous! So helpful, patient with requests and wouldn't rest until they found a satisfactory outcome for guests. The food in all five of the restaurants was excellent! The hotel and its grounds are a little piece of paradise. I'd certainly return and extend my stay to 10 or 14 days.
Stayed 6 nights in Oct 2024

8/10 Good

David Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2024

10/10 Excellent

Sushila, Wembley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Edwin, Harare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property resort to spend time at
Stayed 3 nights in Aug 2024

6/10 Okay

Jingjie

Liked: Amenities, property conditions & facilities
Very good experience at the hotel but apart from the taxi driver who was hired by the hotel made the whole stay down , we have arranged with the private tour , it was scary driving with very poor service , absolutely not recommend! I have paid higher price for the tour but not with the same returned !
Stayed 3 nights in Oct 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reataurant options. Excellent customer service. Beautiful resort on the beach.
Stayed 2 nights in Sep 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is a brand I know and trust and it lived up to expectations as always.
Stayed 7 nights in Sep 2024

10/10 Excellent

Hamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

8/10 Good

Kush

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

Rushpaul Singh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort with everything at your fingertips. The whole resort is stunning including the beach etc. The staff at this resort are second to none, in particular Ankit and Shernyl both were excellent, ever so attentive and professional, went way beyond what one would expect.
Stayed 8 nights in Sep 2024

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Annabelle at the front door of the hotel, to the Manager, stepping by the housekeeping Lady Devianne, everyone is kind and smiling, the service was Amazing.
Stayed 4 nights in Sep 2024

10/10 Excellent

Bathobile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise indeed , magnificent stay

A true depiction of what you see on the website quite picturesque, very clean, loads of activities to keep the family entertained. Also great food selection. I generally don’t like buffets but the food was fresh with wide variations!! There’s the added advantage of having different restaurants onsite.
Stayed 8 nights in Aug 2024

10/10 Excellent

EDWARD, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Westin. We would especially like to say a big thanks to Kamini who kept our room in spotless condition and was very friendly, a real star at the hotel. Also the staff running the Heavenly Spa, they went out of their way to accommodate us when it was very busy on a few occasions when we visited. The bookable restaurants were superb although some dishes can be a bit too spicy at times. The International restaurant had a nice selection of different food but sometimes the heated containers holding food weren’t hot enough and sometimes the food in them was lukewarm. The other small issue was that a lot of salt was used in some dishes, this could be avoided by letting customers have the choice to add this themselves, I personally don’t put salt in my food so I really noticed this. Please be aware that there is no public transport available near the Hotel, so if you’re not hiring a car then you’re going to have to rely on cabs, this can be a bit expensive and if you’re wanting so explore the island you’ll need to consider these costs. Of course this is not the fault of the hotel but we found that getting your own cabs can be quite a bit cheaper than booking a cab through the hotel themselves, sometimes a big difference in price. Overall we had a great stay, all staff were friendly and helpful, from the cleaning staff to the hotel managers, and not forgetting the gardeners maintaining the beautiful gardens. The Westin’s 5 star rating is well deserved.
Stayed 13 nights in Jul 2024