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The Oberoi Beach Resort, Mauritius

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Combined shower/tub, deep soaking tub, designer toiletries, hair dryer
Creator video - submitted by Luxury Richland
3 restaurants; breakfast, lunch, and dinner served
Luxury Pavilion with Garden View | Bathroom | Combined shower/tub, deep soaking tub, designer toiletries, hair dryer
3 restaurants; breakfast, lunch, and dinner served

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Turtle Bay, Balaclava, 20108
  • Place, Turtle Bay
    ‪1 min walk‬
  • Place, Turtle Bay Marine Park
    ‪3 min walk‬
  • Place, Balaclava Beach
    ‪3 min walk‬
  • Airport, Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪48 min drive‬

Room options

View all photos for Two Bedroom Presidential Ocean View Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Two Bedroom Presidential Ocean View Villa with Private Pool

  • Sea view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Villa with Private Pool

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Luxury Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Two Bedroom Luxury Villa with Private Pool

  • Sea view
  • 1507 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa with Private Garden

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Villa with Private Garden

  • Garden view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Ocean View Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Royal Ocean View Villa with Private Pool

  • Sea view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Pavilion with Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Pavilion with Garden View

9.8 out of 10
Exceptional
(7 reviews)
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Three Bedroom Royal Ocean View Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Three Bedroom Royal Ocean View Villa with Private Pool

  • Sea view
  • 2422 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Premier Ocean View Villa with Private Pool

Premier Ocean View Villa with Private Pool | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Ocean View Villa with Private Pool

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Ocean View Villa with Private Pool

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Presidential Ocean View Villa with Private Pool

  • Sea view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Luxury Room, Ocean View (Pavilion)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Balaclava

On the beach.With a stay at this Balaclava hotel, you'll be steps from Balaclava Beach and a 5-minute walk from Turtle Bay. Also, Turtle Bay Marine Park is within half a mile (1 km) and Pointe aux Piments Beach is within 2 miles (3 km).

What's nearby

  • Turtle Bay - 1 min walk - 0.1 miles
  • Turtle Bay Marine Park - 3 min walk - 0.2 miles
  • Balaclava Beach - 3 min walk - 0.2 miles
  • Pointe aux Piments Beach - 2 min drive - 1.6 miles
  • Grand Bay Beach - 14 min drive - 8.7 miles

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 61 min drive

Restaurants

  • ‪Cumin - ‬15 min walk
  • ‪Nomad - ‬16 min walk
  • ‪Veda - ‬4 min drive
  • ‪Waves Restaurant - ‬15 min walk
  • ‪Fusion - ‬3 min drive

About this property

The Oberoi Beach Resort, Mauritius

5-star beachfront hotel near Turtle Bay
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Oberoi Beach Resort, Mauritius you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Balaclava hotel.

  • 71 guestrooms or units
  • 3 dining venues
  • 807 sq ft of conference space
  • 75 sq m of conference space
  • Built in 2001
  • Full breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Bar by the pool
The Oberoi Beach Resort, Mauritius offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and DVD players. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. LCD televisions come with satellite channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Balaclava hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Similar properties

2 outdoor pools, an infinity pool, pool umbrellas
Le Meridien Ile Maurice
Pointe Aux Piments
  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 172 reviews
$195 nightly
The price is $231
Jun 12 - Jun 13
Total with taxes and fees
Le Meridien Ile Maurice

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Motor boating
  • Parasailing
  • Playground
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water skiing
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels
  • Netflix

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply to children ages 1-13 years old for dinner on half board rate plans.
This property enforces a strict dress code in the bar and restaurant after 6 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 550
  • New Year's Eve (December 31) Gala Dinner per child: USD 275 (from 3 to 12 years old)
  • A tax is imposed by the city: USD 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 225 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property will place a credit card authorization for a deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. A signed credit card authorization form and copy of the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification or passport.

We should mention

  • Pool access available from 7:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mauritius Oberoi
Oberoi Hotel Mauritius
Oberoi Mauritius
Oberoi Mauritius Hotel Balaclava
Oberoi Mauritius Balaclava
Oberoi Beach Resort Mauritius Balaclava
Oberoi Beach Mauritius Balaclava
Hotel The Oberoi Beach Resort, Mauritius Balaclava
Balaclava The Oberoi Beach Resort, Mauritius Hotel
The Oberoi Beach Resort, Mauritius Balaclava
Oberoi Beach Resort Mauritius
Oberoi Beach Mauritius
Hotel The Oberoi Beach Resort, Mauritius
The Oberoi Mauritius
Oberoi Mauritius Balaclava
The Oberoi Resort, Mauritius
The Oberoi Beach Resort, Mauritius Hotel
The Oberoi Beach Resort, Mauritius Balaclava
The Oberoi Beach Resort, Mauritius Hotel Balaclava

Frequently asked questions

How close is The Oberoi Beach Resort, Mauritius to the airport?

The Oberoi Beach Resort, Mauritius is 35.3 mi (61-min drive) away from the Sir Seewoosagur Ramgoolam Intl. Airport (MRU) airport, the closest popular airport to the property.

How much does it cost to stay at The Oberoi Beach Resort, Mauritius?

As of Jun 5, 2026, prices found for a 1-night stay for 2 adults at The Oberoi Beach Resort, Mauritius on Jun 6, 2026 start from $581, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Oberoi Beach Resort, Mauritius have an airport shuttle?

The Oberoi Beach Resort, Mauritius offers an airport shuttle 24 hours a day, on request, for a charge of USD 225 per vehicle, one-way.

How close is The Oberoi Beach Resort, Mauritius to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Oberoi Beach Resort, Mauritius offer free breakfast?

The Oberoi Beach Resort, Mauritius offers free full breakfast every day from 7 AM to 10:30 AM.

Is there a casino at The Oberoi Beach Resort, Mauritius?

No, there is no casino at this hotel, but Ti Vegas Casino (13-min drive) and Senator Club Casino Grand Bay (14-min drive) are nearby.

What time is check-in at The Oberoi Beach Resort, Mauritius?

Check-in start time: 2 PM; Check-in end time: 6 PM.

Is there free parking at The Oberoi Beach Resort, Mauritius?

This hotel offers free self parking and valet parking.

Does The Oberoi Beach Resort, Mauritius have a pool?

The Oberoi Beach Resort, Mauritius features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 6:30 PM.

Does The Oberoi Beach Resort, Mauritius have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, ocean views, and al fresco dining.

Does The Oberoi Beach Resort, Mauritius have a spa?

This hotel has a spa, which features massages, mani/pedis, and body scrubs.

How close is The Oberoi Beach Resort, Mauritius to downtown Balaclava?

The Oberoi Beach Resort, Mauritius is 0.2 mi away from Balaclava.

The Oberoi Beach Resort, Mauritius Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 177 out of 196 reviews
Rating 8 - Good. 14 out of 196 reviews
Rating 6 - Okay. 5 out of 196 reviews
Rating 4 - Poor. 0 out of 196 reviews
Rating 2 - Terrible. 0 out of 196 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elancheliyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and great services
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Narendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels. All round
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Henrik

Liked: Staff & service, amenities, property conditions & facilities
Great service. Did not feel crowded. Great food. Property a bit dated.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Temidayo

Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at the Oberoi. All the staff were attentive and so sweet. From check in with Vindi who was so great at telling us all we needed to know. The grounds are so beautiful, the beach was perfect, the pools were clean and so refreshing! Oh and the food! Fantastic! The rooms are maintained well and we had turn down service every evening with beautiful towel designs. Special shoutout to Natasha and Niki at the Herb Trail restaurant who was super friendly and accommodating. Maya at the spa gave the best body scrub and massage. We now plan on visiting all the Oberoi locations as soon as possible! Definitely our favorite stay in Mauritius so far! My husband and 1 can’t stop raving about our stay! Thank you for creating such a serene, beautiful and luxurious experience!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Hammaad Ibnu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of care was excellent. They truly treat you like you’re in paradise. Every wish of mine and my wife was fulfilled with a smile on their faces. I can’t say good enough things about this resort. A must destination for couples and families!
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Arpit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is second to none. Great food and facilities.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and sincere staff (special thanks to Amanda and Aditya), excellent dining (recommend to take the half-board option when booking) set in a beautiful resort with a large range of facilities and activities to enjoy during our stay. We hope to return again soon!
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Nicholas Charles Bromley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning in every way.
Stayed 13 nights in Jun 2025
Verified

10/10 Excellent

Tuba Nur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel! The hotel is absolutely beautiful and offers everything you could possibly need. The staff is extremely helpful and attentive to every request. Everything is kept spotlessly clean. We feel very comfortable here and would like to sincerely thank the entire team!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Niloufar

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and beautiful
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Antonio Luis

Liked: Cleanliness, property conditions & facilities
Absolutely beautiful, serene and outstanding customer service. Will certainly return to this hotel and island.
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect romantic beach vacation. Hotel could not have been more accommodating with early check in and late checkout, and our villa with private pool was divine. Every tiny thing is thought of, from bug spray in the rooms to free snorkel hire from the water sports desk so we could swim straight out from the beach. Not cheap but worth every penny
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Masahiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport transfer service was convenient. Dinner was very delicious.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, lovely, lovely

A fantastic hotel with exceptional staff. The location was great, weather perfect even in the Mauritian winter, quality of the hotel amenities was top notch. We had an unforgettable time on our honeymoon at The Oberoi.
Verified

10/10 Excellent

D. Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing after a jungle trek in Madagascar.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

MARWAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an extremely wonderful experience. The amenities were spectacular. The resort staff went above and beyond to make us feel at home. All the family members are going back with wonderful memories. We will visit the Oberoi Mauritius again. Next time, with more family members, as it's a place that would be greatly enjoyed with larger groups as well.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous - will visit again

Our stay at the Oberoi was amazing in every aspect. The room was incredible. Service was the best of any hotel I’ve ever visited. In particular, Jeremy on the beach was a legend. Fantastic water sport options. The snorkelling was some of the best we’ve ever done anywhere. Best of all, the food was divine, including outstanding local options.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 5 nights in Feb 2023
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The food was pretty hit and miss. Indian dishes all great but some others were slightly less so.
Verified

8/10 Good

Saeeda

Liked: Staff & service
Disliked: Cleanliness
Welcoming staff , helpful. Got an upgrade . They need to work on cleaning of rooms and even public areas. Food great with lots of options. Had the best dolphin watching trip with Roshik
Stayed 6 nights in Oct 2022
Verified

6/10 Okay

Asad

Liked: Cleanliness

If you want a 5 star retreat go elsewhere

Asvertised as a five star, but it certainly is not 5 star. Grass verges snd general condition of gardens and foot paths are terrible.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

It was excellent from start to finish. The attention to detail was second to none and we have stayed in quite a few high end resort hotels. I was ill when we arrived and they took good care of me and it was an ideal place to rest and restore. Harry the chef looked after our dietary requirements and prepared bespoke menus for is each day. If we didn’t make it breakfast they would arrange a later breakfast for us. The spa was fabulous and the choice of massages is vast.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible from start to finish

I cannot speak highly enough of this hotel. I’d go back in a heartbeat. We went for our baby moon and unfortunately I ended up with an upset stomach from some food outside the hotel. I’m 7 months pregnant so they sent a doctor, arranged for me to be seen by a hospital and then later arranged a private scan for me to check the baby. During this time, they also sent broths to the room, kept us constantly stocked up on water and nearly every member of staff we encountered asked how I was feeling every day. They went above and beyond to make sure I was comfortable during what could have been a really difficult time (being away and ill pregnant is pretty tough). They even left flowers in our room and a get well card. Not just this though, the service was simply impeccable. I’m vegan and my husband is vegetarian. I also have a suffer dairy allergy. Everyone was aware. Every morning I was offered a wonderful new option for breakfast- vegan pancakes, crepes, tofu scramble. And they would adjust anything needed or get the chef to create something. Absolutely nothing was too much trouble. I cannot rave about this place enough. It has set the standard and I fear no where else will ever match up. We will definitely be going back. Also, a special thank you to Natacha who (along with the other staff) made this the best experience even during sickness!
Stayed 9 nights in Apr 2025