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Sheraton Surabaya Hotel and Towers

5.0 star property
Art Deco hotel with a spa, connected to a shopping center in Surabaya

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Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Exterior
Royal Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk
Lounge
Meeting facility
Reviews
8.8

Excellent

Popular amenities

  • Breakfast available
  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant

Check out the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza1 min walk
  • Popular LocationSurabaya Plaza Shopping Mall19 min walk
  • Popular LocationGrand City Surabaya4 min drive
  • AirportSurabaya (SUB-Juanda)49 min drive

Room options

View all photos for Executive Suite, 1 Bedroom, Smoking

Executive Suite, 1 Bedroom, Smoking | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom, Smoking

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Family Room, 3 Bedrooms

  • 1485 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 2583 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Non Smoking

Royal Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom, Non Smoking

  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Smoking

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Smoking

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Smoking (Newly Renovated)

Deluxe Room, 2 Double Beds, Smoking (Newly Renovated) | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Smoking (Newly Renovated)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Smoking (Newly Renovated)

Deluxe Room, 1 King Bed, Smoking (Newly Renovated) | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking (Newly Renovated)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms

  • 1173 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 743 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds, Smoking

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Smoking

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking

Club Suite, 2 Bedrooms, Non Smoking | Living room | Flat-screen TV, toys

Club Suite, 2 Bedrooms, Non Smoking

  • Sleeps 5
  • 2 Double Beds

Similar properties

Lobby
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.6 out of 5, Wonderful, (243)
The price is $74
per night
$89 total
includes taxes & fees
May 25 - May 26
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the neighborhood

Surabaya

City center stay.With a stay at this Surabaya hotel, you'll be steps from Tunjungan Plaza and within a 15-minute walk of Grahadi. Joko Dolog Statue and Surabaya Youth Center are also within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 19 min walk
  • Grand City Surabaya - 4 min drive
  • Submarine Monument - 5 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • Wee Nam Kee Chicken Rice - 1 min walk
  • Daun Lada - 1 min walk
  • Starbucks - 1 min walk
  • Thai Street Restaurant - 1 min walk
  • The People's Cafe - 8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Art Deco hotel with a spa, connected to a shopping center in Surabaya
Sheraton Surabaya Hotel and Towers offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 441 square feet (41 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 348 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 441 sq ft of conference space
  • 41 sq m of conference space
  • Built in 1995
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Indonesian

Property amenities

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: IDR 312,180 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar in bathtub (39 inches high)
  • Grab bar in shower (59 inches high)
  • Handrails in stairways
  • Lever door handles
  • Low-height bed (28 inches high)
  • Low-height desk (28 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 312180 per person
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

How close is Sheraton Surabaya Hotel and Towers to the airport?

Sheraton Surabaya Hotel and Towers is 12.4 mi (49-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on May 12, 2024 start from $86.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Surabaya Hotel and Towers have an airport shuttle?

Sheraton Surabaya Hotel and Towers offers an airport shuttle 24 hours a day, on request, for a charge of IDR 460000 per vehicle, one-way.

How close is Sheraton Surabaya Hotel and Towers to the beach?

This hotel is 7 mi (35-min drive) from New Kenjeran Beach.

Does Sheraton Surabaya Hotel and Towers offer free breakfast?

Free breakfast isn’t provided at Sheraton Surabaya Hotel and Towers, but buffet breakfast is offered for a fee of IDR 312180 per person.

Is there a casino at Sheraton Surabaya Hotel and Towers?

No, there is no casino at this hotel.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Surabaya Hotel and Towers?

This hotel offers free self parking. Valet parking is available for IDR 50000 per stay.

Does Sheraton Surabaya Hotel and Towers have a pool?

Sheraton Surabaya Hotel and Towers features an outdoor pool and a children's pool. Guests can enjoy 24-hour pool access.

Does Sheraton Surabaya Hotel and Towers have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, pool views, and light fare.

Does Sheraton Surabaya Hotel and Towers have a spa?

This hotel has a spa, which features massages, reflexology, and facials.

How close is Sheraton Surabaya Hotel and Towers to downtown Surabaya?

Sheraton Surabaya Hotel and Towers is 1 mi away from Surabaya.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 317 reviews" "
Rating 8 - Good. 111 out of 317 reviews" "
Rating 6 - Okay. 18 out of 317 reviews" "
Rating 4 - Poor. 12 out of 317 reviews" "
Rating 2 - Terrible. 3 out of 317 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Alvin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nenny, Seminyak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

Alwiya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

10/10 Excellent

Heny

Stayed 1 night in May 2023

10/10 Excellent

eep

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023