2/10 Terrible
Patrick F.
7 abr. 2024
Not Guest Ready/ False advertising
Misleading photos and false advertising. Hot tub had no water. No WIFI. No cables hooked up from the street. No working AC in main FR. Loft area had ceiling board cracked open w exposed insulation. The AC unit was overrun with black mold. Ice maker & electric griddle not working. Emergency phone not working. Outside shower full of wood w nails as well as carport area with nails sticking out everywhere. Spoke to surf & sound via app & phone twice who pretended to care and said they would investigate and get back to me, but didn’t twice. Contacted VBRO who in the end was not able to do anything. Was offered a refund of my last day if I chose to leave early! No one came to fix anything or investigate, no accepting responsibility and no refund for anything! Many other issues. 2 remodels of BRs do not make up for all the issues. Surf and sound takes advantage of the renters!
Patrick F.
Se hospedó 7 noches en marzo de 2024