6/10 Okay
david
May 10, 2025
Let down by housekeeping
The hotel is in an historic building next to the cathedral, a 20 minute walk from the station. We had a problem with the room which was due to housekeeping. When we arrived the soap dispenser in the bathroom was empty. There was an electric kettle, 2 teabags and 2 glasses, no cups or coffee and only one bottle of water in the fridge when there should have been two. We reported this and it was immediately sorted. When going to bed I turned back the duvet and found a hole in the duvet cover. Also there was something stiff inside the cover. On closer inspection this appeared to be a ladies pant liner which had obviously gone through the laundry and had been ironed onto the inside of the cover and was well and truly stuck. These things were both at the top of the duvet and were immediately obvious to me when I turned the cover down. I don't know how the housekeeper missed them. The bathroom sliding door didn't close completely leaving and inch gap which didn't help with privacy. There was a lovely large balcony but no chairs to sit out on it. On the plus side, the breakfast was very good with plenty of choice, hot and cold.



david
Stayed 2 nights in Apr 2025