See all properties

Mercure Auckland Queen Street

3.5 star property
3.5-star hotel near Queen Street Shopping District

Choose dates to view prices

Photo gallery for Mercure Auckland Queen Street

Property entrance
Individually decorated, individually furnished, desk, laptop workspace
Restaurant
Reception
Standard Room | Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Place, SkyCity Casino
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.4 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.2 out of 10
Very good
(33 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.2 out of 10
Wonderful
(12 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

You may also like

Ad
Restaurant

The Grand by SkyCity

Auckland Central Business District
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,825 reviews
$121 nightly
The price is $140
Oct 12 - Oct 13
Total with taxes and fees
The Grand by SkyCity

About the neighborhood

Auckland

Auckland Central Business District stay.At this Auckland Central Business District hotel, you'll be within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 2 miles (3 km).

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Queen Street Shopping District - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles
  • Auckland Ferry Terminal - 4 min drive - 0.9 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Eight Restaurant at Cordis - ‬2 min walk
  • ‪Le Garde Manger - ‬2 min walk

About this property

Mercure Auckland Queen Street

3.5-star hotel near Queen Street Shopping District
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

  • 96 guestrooms or units
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Garden

Hotel Grand Chancellor Auckland

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 579 reviews
$80 nightly
The price is $92
Oct 5 - Oct 6
Total with taxes and fees
Hotel Grand Chancellor Auckland

Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch smart TV with premium digital channels

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

How close is Mercure Auckland Queen Street to the airport?

Mercure Auckland Queen Street is 16.2 mi (26-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on Sep 29, 2025 start from $83.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Auckland Queen Street have an airport shuttle?

Airport shuttle services are not available at Mercure Auckland Queen Street.

How close is Mercure Auckland Queen Street to the beach?

This hotel is 6.4 mi (18-min drive) from Takapuna Beach and 7.4 mi (19-min drive) from Milford Beach. Don't forget your sunscreen!

Does Mercure Auckland Queen Street offer free breakfast?

Free breakfast isn’t provided at Mercure Auckland Queen Street, but continental breakfast is offered for a fee of NZD 25 for adults and NZD 8 for children. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Mercure Auckland Queen Street?

No, there is no casino at this hotel, but SkyCity Casino (15-min walk) is nearby.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mercure Auckland Queen Street?

Free parking is not available at this hotel. Self parking is available for NZD 35 per day.

Does Mercure Auckland Queen Street have a pool?

Mercure Auckland Queen Street does not have a pool.

Does Mercure Auckland Queen Street have a restaurant?

Mercure Auckland Queen Street is home to Lone Star, which features happy hour.

Does Mercure Auckland Queen Street have a spa?

There are no spa services available at this hotel.

How close is Mercure Auckland Queen Street to downtown Auckland?

Mercure Auckland Queen Street is 0.6 mi away from Auckland.

Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 232 out of 424 reviews
Rating 8 - Good. 136 out of 424 reviews
Rating 6 - Okay. 36 out of 424 reviews
Rating 4 - Poor. 12 out of 424 reviews
Rating 2 - Terrible. 8 out of 424 reviews

Reviews

10/10 Excellent

Charles

Stayed 4 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not sure what to expect when I booked the room last minute coming from Queenstown, NZL, but as soon as I saw the marque from the bus I relaxed. The lobby was nicely done, clean and welcoming. The concierge was friendly and welcoming. He very clearly explained a hold that needed to be placed on my card, and removed upon checking out, and gave me my room card. The room is smallish, but not tiny, very clean, very nice bathroom, comfortable bed, and large LCD tv, desk, couch, small refrigerator, hot pot and a phone. The Britomar train station is a 15 minute down hill walk away, and many busses stop a 1/2 block away from the hotel entrance. Queen Street is a major thoroughfare packed with food options, and shopping. After 10 pm Queen Street is best left to the adventurous and streetwise, not to say that it is dangerous, but slightly sketchy yes, but being from NYC it was fine. I would highly recommend the Mercure to anyone looking for affordable, clean, safe lodging in Auckland! Floor access anytime, and entry into the building at night are restricted without a room card, so as I said safe. But be forewarned it is located at the top of the hill that is Queen Street, so you can walk off dinner! Charles, Red Hook, Brooklyn
Stayed 4 nights in Aug 2025

10/10 Excellent

greer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Gryphon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid
Compliments from the hotel
Stayed 2 nights in Jun 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and bathrooms were great. Beds comfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Kimberley

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always. Staff great. Room great. Lonestar great.
Stayed 1 night in Jun 2025

6/10 Okay

Tagi

Stayed 1 night in Jun 2025

10/10 Excellent

duncan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were outstanding. Room and bathroom clean. Very comfortable bed and sheets.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline, Lower Hutt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline, Lower Hutt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for the price and very convenient location.
Stayed 2 nights in May 2025

8/10 Good

roberto

Stayed 4 nights in May 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, friendly helpful staff, car park very tight and small. Well priced for the area.
Stayed 1 night in May 2025

6/10 Okay

Ngaire

Traveled with group
Disliked: Staff & service, property conditions & facilities

Overnight stay

Carpets were in need of replacing. One room had large stain not a nice look. Day shift man excellent. Whoever answered phone during the evening and earlier in a.m. was not interested in assisting us at all. As we checked out, told man who had check us in previous day and he organised a coffee for us in the restaurant as an apology for lack of service.
Stayed 1 night in May 2025

8/10 Good

mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Sah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in May 2025

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auckland weekend

It was a short stay but it made us wish to come back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rowan

Stayed 3 nights in May 2025

10/10 Excellent

nils

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Aaron

Traveled with partner
Liked: Staff & service, amenities
Beautiful superior king bed and linen, tidy little room with a balcony, big spacious bathroom and shower, unfortunately the TV wasn't working in the room but we were compensated with a complimentary breakfast overall was a comfy nights stay.
Stayed 1 night in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auckland Overnight

Convenient for the cruise terminal. Comfortable and well serviced
Stayed 1 night in Feb 2025

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast good. Not as close to the centre due to hills. Good dining portions nearby
Stayed 2 nights in Apr 2025