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"They forgot to leave linens for the sofa bed even though we registered three guests. They left a phone number for us to call if we needed anything, bu ... " More

By a verified traveler on Wed 09 May 2018

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Hotel Description

3.5-star cabin with fireplace in Arden

Close to airport

You'll be within 6 miles (10 km) of Asheville Outlets and 16 miles (25 km) of University of North Carolina at Asheville. Grey Eagle and Fine Arts Theatre are within 16 miles (25 km).

Spa tub

This cabin features a lazy river and a spa tub. Guests will appreciate free perks like free self parking and WiFi in public areas. A garden, a picnic area, and express check-out are also on offer.

Fireplaces, free WiFi

The 7 soundproofed cabins offer free WiFi and private yards. Fireplaces are included, along with living rooms, refrigerators, and flat-screen TVs. Housekeeping is available on request.

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Asheville River Cabins - All With River Views ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Asheville River Cabins - All With River Views

Everyone (1) Couples (1)
1 out of 5
The location is great & the cabins are newly updated but we had an AWFUL experience while staying. Check in went well, the cabins were easy to find, we went to bed & got up the next morning to get ready for our day. My boyfriend was up first and had already gotten in the shower, I got up a little after him & joined him in the shower. I had just rinsed shampoo out of my hair as he went to get out, as he opened the door it completely shattered & it rained glass all over us. Still, we were not upset, just thankful to be okay! It took the owners about 15 minutes to come down & check it out. Long story short, me & my boyfriend waited to be placed in another cabin for THREE HOURS which little shards of glass all over us, they had two open cabins which we could have used, but they accommodate more guests than we had, so I guess that’s why it wasn’t offered. We called management at 9:28 and didn’t get into a new place until 12:30, we had to unpack & shower and get ready for our day. So it was basically 2 o clock by the time we were able to leave and start our day. Once management came into the room with the broken shower we couldn’t go back in, for obvious reasons, so the workers had to pack our belongings, & that’s fine and all, but they had NO GLOVES to put on. They put our toothbrushes into bags that had glass shards in them & all. Once we got to the new cabin, there were no paper towels or sponges to be found. It had one hand towel & the grill was disgusting. AVOID RENTING HERE.

Posted by on Aug 29, 2020

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Comment from Hotel Management

Aug 29, 2020 by Mike

I have been waiting for your review to see if you would be honest. Now I know. The shower door was 5/8 inches thick Tempered Safety glass made by a brand name manufacturer of Safety Shower enclosures. It was about 4 mos. old and I am sorry, but there Is absolutely no way it shattered as your boyfriend claimed when he “only slightly pushed it open”? There are two rubber safety stoppers on the bars it slides on to keep it from hitting the tile wall on the side. I am the owner of the property and it took me about 15 minutes to get to the cabin and my head of maintenance was already there. When we inspected the situation, we noted that there were vertical scratches about 8 inches long on the tile wall which is 4 inches behind the rubber stoppers and the stoppers themselves were ripped nearly in half. These scratches (photos available) suggest the door was intact when it hit the wall. The only way that door would have pushed its way through the 2 inch rubber stoppers and hit the wall is if it was SLAMMED open with great force. The shower is only 32 inches x 48 inches. There should never have been two large adults in the shower together, in the first place. As a former Emergency Dept. RN I couldn’t help but wonder how your boyfriend got a crush injury with a cut on the tip of his finger. It made me wonder if he didn’t try to stop the door from hitting the wall after one of you slammed it open. When I asked if you were both in the shower together, you denied it. Now you say you “had just rinsed your hair when he went to get out.” I suspect your linebacker sized boyfriend may have slipped on your shampoo. I offered to let you go to the emergency room, you both refused. We were full that night and had to wait for a guest in our other cabin to checkout so we could clean it and let you have it. You didn’t think we were “Terrible” when you asked if you could extend your stay another night in the cabin, we moved you too. I guess we became terrible when I only offered you a courtesy discount on your extra day as opposed to the free night you requested. You should both be thankful I am not suing you for the $1000 plus door replacement. Just the photos of the sign on the wall that reads "For your own safety, One Person at a Time Please" and your comment in this review is enough according to our attorney.

3 out of 5
They forgot to leave linens for the sofa bed even though we registered three guests. They left a phone number for us to call if we needed anything, but there was no cell phone service in that area and no one home where they said we could contact them.

Posted by on May 9, 2018

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About the Asheville River Cabins - All With River Views

Location 55 Parkway Lane, Arden, NC 28704

Property Features

Asheville River Cabins - All With River Views offers its guests a lazy river and a spa tub. WiFi is free in public spaces. Asheville River Cabins - All With River Views also features barbecue grills, a garden, and a picnic area. Free self parking is available. You'll have access to the indoor pool and health club at a partner property. This 3.5-star Arden cabin is smoke free.

  • 7 guestrooms or units
  • Express check-out
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Lazy river
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Asheville River Cabins - All With River Views offers 7 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary bottled water. These individually decorated and furnished accommodations have separate living rooms. Beds feature premium bedding. Full-sized refrigerators/freezers, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes and complimentary toiletries. This Arden cabin provides complimentary wireless Internet access. 55-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided on request.

  • Fireplace
  • Living room
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (on request)
  • Hair dryer available
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the cabin include a lazy river and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Rowing or canoeing on site
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking on site
  • Health or beauty spa nearby
  • Ziplining nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

There is no front desk on site, and no formal check-in process is required. Upon arrival at the end of Parkway Lane, guests can turn right for cabins 1,2, and 3, and turn left for all others. The property owners are on site if guests need assistance.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Private entrance
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 60 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • A late check-out fee will be charged
  • Housekeeping fee: USD 19.00 every 4 days

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Asheville River Cabins Cabin Arden
  • Asheville River Cabins Cabin
  • Asheville River Cabins Arden
  • Asheville River Cabins
  • Asheville River Cabins
  • Asheville River Cabins - All With River Views Cabin
  • Asheville River Cabins - All With River Views Arden
  • Asheville River Cabins - All With River Views Cabin Arden

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.