- Check-in time starts at noon
- Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).
- Guests must provide health documentation
- Guests must provide a negative COVID-19 test result
- Negative COVID-19 test result must be of specific type(s): PCR
- Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
- Minimum age for negative COVID-19 test result requirement: 12
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff wears personal protective equipment
- Debit cards not accepted
- Protective clothing is not available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Property does not follow sanitization practices of any association
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is not available
- No rollaway/extra beds available
- Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
- No cribs (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Gap period enforced between guest stays - 24 hours
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Christmas Day gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Late check-out fee: EUR 30 (subject to availability)
- In-room safe fee: EUR 2.10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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