4/10 Poor
Danielle
Traveled with family
Jun 2, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
One positive was the manager who was able to help us with breakfast, otherwise, the entirety of our experience was not good. We booked this hotel because it had a pool and was located just off our driving route. When we checked in, we were told we had breakfast included - which we paid for - and the pool opening/closing times. We had dinner and came down to use the pool only to be told it is not actually included in our room rate. No where on hotels.com does it say the pool is extra. Even the hotel's website requires you to navigate through many layers to find this info. We are in the lobby, with 2 crying small children, being told we can use the pool for 2 hours and it will be 29€ for adults and 10€ per child. I have stayed at 100+ hotels in my life and never had a charge to use the pool (which it clearly shows as a feature of the hotel in all the pictures and lists it as an amenity on the hotel's list). Hotels.com gave us a $25 credit instead, which is a joke.
The room above us made noise all night so that was fun to sleep with. It is also a pet friendly hotel but we were told they had no pet free rooms so our room smelled of wet dog. In the morning we came down for breakfast only to find a limit of 2 breakfasts per room - we booked a triple room so not sure how that works. We could buy more breakfast at 29€ for adults and 9€ per child. The manager helped and we got breakfast but never staying with this brand again. Distrust hôtels.com descriptions now too. Unfortunate.
Danielle
Stayed 1 night in May 2025
