4/10 Poor
Ernest
Oct 7, 2025
we arrived two hours early and they let us store our bags while we went on a tour of the jungle. when we came back three hours later the room was still not ready and there were lines of people waiting for the rooms to be cleaned (it was 4pm now) check in was at 3pm, the woman at the desk didnt know what to do. i noticed that customers next to us were getting rooms so i switched to her line and she managed to get us a room. the people under the service of the first lady had to wait al ong time. service here was very poor. it took three people to find a drink menu. it tool a few more prople to figur out how to use our credit card to pay for drinks. it seemed like the staff were either untrained or had to aske a supervisor to allow them to serve basic items. very strange.
Ernest
Stayed 1 night in Oct 2025
































