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Hotel & Spa Hacienda Panoaya

3.5 star property
Family-friendly 3.5-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Standard Room | Garden view
Double Room | Balcony
Superior Suite | Down comforters, in-room safe, iron/ironing board, bed sheets
Garden view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900
  • Place, Hacienda Panoaya
    ‪2 min walk‬
  • Place, Sacromonte National Park
    ‪17 min walk‬
  • Place, Zócalo
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪80 min drive‬

Room options

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

Superior Suite | Down comforters, in-room safe, iron/ironing board, bed sheets

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Amecameca

In Amecameca .Within the region of this Amecameca hotel, you'll find Estadio Azteca and Zócalo.

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.1 miles
  • Sacromonte National Park - 17 min walk - 0.9 miles
  • Iztaccíhuatl-Popocatépetl National Park - 41 min drive - 20.5 miles
  • Paso de Cortes - 42 min drive - 21.4 miles

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪El Castillo De Los Venados - ‬1 min walk
  • ‪Casa Los Arcos - ‬2 min drive
  • ‪Manarola Café - ‬19 min walk
  • ‪Cafe La Estación - ‬18 min walk
  • ‪Las Camelias - ‬12 min walk

About this property

Hotel & Spa Hacienda Panoaya

Family-friendly 3.5-star hotel with indoor pool
Hotel & Spa Hacienda Panoaya offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Hotel & Spa Hacienda Panoaya. Free self parking is available.

This 3.5-star Amecameca hotel is smoke free.

  • 30 guestrooms or units
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel & Spa Hacienda Panoaya offers 30 accommodations with fireplaces and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, designer toiletries, and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.

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$82 nightly
The price is $99
Apr 9 - Apr 10
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LCD TV

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

How close is Hotel & Spa Hacienda Panoaya to the airport?

Hotel & Spa Hacienda Panoaya is 61.8 mi (84-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Hotel & Spa Hacienda Panoaya have an airport shuttle?

Airport shuttle services are not available at Hotel & Spa Hacienda Panoaya.

Does Hotel & Spa Hacienda Panoaya offer free breakfast?

Hotel & Spa Hacienda Panoaya offers free continental breakfast every day from 9:00 AM to 12:30 PM.

Is there a casino at Hotel & Spa Hacienda Panoaya?

No, there is no casino at this hotel.

What time is check-in at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Hotel & Spa Hacienda Panoaya?

This hotel offers free self parking.

Does Hotel & Spa Hacienda Panoaya have a pool?

Hotel & Spa Hacienda Panoaya features an indoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hotel & Spa Hacienda Panoaya have a restaurant?

Hotel & Spa Hacienda Panoaya is home to Castillo de los Venados, which features brunch.

Does Hotel & Spa Hacienda Panoaya have a spa?

This hotel has a spa, which features hot stone massages.

How close is Hotel & Spa Hacienda Panoaya to downtown Amecameca?

Hotel & Spa Hacienda Panoaya is 1.3 mi away from Amecameca.

Hotel & Spa Hacienda Panoaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 145 reviews
Rating 8 - Good. 35 out of 145 reviews
Rating 6 - Okay. 12 out of 145 reviews
Rating 4 - Poor. 5 out of 145 reviews
Rating 2 - Terrible. 2 out of 145 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Moises

Stayed 1 night in Nov 2025

10/10 Excellent

Isabel L. De

Liked: Amenities
I really enjoyed my stay a wonderful place
Stayed 2 nights in Oct 2025

10/10 Excellent

Dolores

Stayed 1 night in Sep 2025

6/10 Okay

Luis

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Claudia

Stayed 1 night in Jan 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Todo bien, lo único que seria bueno es que si el huésped llega antes de las 3, si ya tienen disponible la habitación se la entreguen al huésped En mi caso llegue 2:20, nos pusieron la pulsera y nos dijeron hasta las 3 se entrega la habitación y no nos ofrecieron el resguardo del equipaje. Saludos
Stayed 1 night in Oct 2024

10/10 Excellent

Noemi

Stayed 2 nights in Sep 2024

10/10 Excellent

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ligia

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus, Boston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Olivia

Stayed 1 night in Nov 2023

6/10 Okay

Kerri

Traveled with family and small children
Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023

8/10 Good

ADRIANA

Stayed 1 night in Jul 2022

6/10 Okay

María del Rocío

Stayed 2 nights in Apr 2022

6/10 Okay

gabriela

Stayed 1 night in Feb 2022

10/10 Excellent

Vasthy Azul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de semana genial

En general estuvo genial ñ, todo muy limpio y con sana distancia. Felicidades!!
Stayed 2 nights in Sep 2021

8/10 Good

Wilber

Liked: Cleanliness, property conditions & facilities, room comfort

Ok

Al llegar me comentaron en recepción que no tenían mi reservación y que no tenían lugar, luego lo revisó alguien más y me llevaron a la habitación, la cuál era diferente a la reservada.
Stayed 1 night in Aug 2021

8/10 Good

Amellalli

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the Park/Zoo/Museum is excellent.
Stayed 2 nights in Jun 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es parte de una gran instalación que incluye muchas actividades, especialmente para niños: tirolinas, botes a pedales, muchos tipos de animales, etc. Nos alojamos allí para facilitar el acceso a hacer senderismo en los bosques cercanos, lo cual fue genial. La comida en los restaurantes es de muy buena calidad y el servicio es excelente. Debido a que hay tanta gente (para el hotel y los usuarios diurnos de las comodidades del complejo), puede ser ruidoso. El personal del hotel fue todo muy servicial y amable.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Loved everything that you can do close by. There was no coffee available to anyone until restaurant opened at 9am. Normally by then I’ve already had my third cup of coffee. Security there sucks. Had an incident with a security guard who was rude. What restaurant opens at 9am?
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2020