6/10 Aceptable
Danilo
24 dic. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It fell short of my expectations for a 4-star establishment.
The hotel’s condition was disappointing. The room furniture looked outdated and cheap, the blankets were old and worn, and the TV was tiny for a room of this category. To make matters worse, the door lock didn’t work, and I found a ashtray full with cigarette butts on the balcony. The WiFi was free but incredibly slow.
As for the restaurant, it initially made a good impression with its inviting ambiance. However, the pasta I ordered arrived cold and undercooked. I had to send it back, but instead of removing the dish entirely from the bill, the manager only offered a partial discount, which didn’t feel fair since I couldn’t eat it. Later the receptionist removed it all. Breakfast was very simple.
On the positive side, the staff were exceptionally friendly and helpful, which made the experience a bit better. Their professionalism was a highlight of my stay.
Overall, the hotel and restaurant have potential but need significant improvements to meet the standard of a 4-star rating.
Danilo
Se hospedó 1 noche en diciembre de 2024
