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The Ritz-Carlton, Almaty

5.0 star property
5-star luxury hotel near National Museum of Kazakhstan, connected to a shopping center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Almaty

Meeting facility
Creator video
View from property
Reception
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Pet friendly
  • Gym
  • Breakfast available

Explore the area

Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040
  • Almaty Central Stadium
    ‪3 min drive‬
  • Almaty Opera House
    ‪4 min drive‬
  • Zenkov Cathedral
    ‪5 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | Living room | LED TV, DVD player, iPod dock, pay movies

Junior Suite, 1 King Bed, Non Smoking, City View

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Mountain View

Executive Suite, 1 Bedroom, Non Smoking, Mountain View | Living room | LED TV, DVD player, iPod dock, pay movies

Executive Suite, 1 Bedroom, Non Smoking, Mountain View

  • 861 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Mountain View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Club Room, 1 King Bed, Non Smoking, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking | Living room | LED TV, DVD player, iPod dock, pay movies

Grand Suite, 1 Bedroom, Non Smoking

  • 1238 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking, Corner (View)

Panoramic Room, 1 King Bed, Non Smoking, Corner (View) | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Panoramic Room, 1 King Bed, Non Smoking, Corner (View)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Mountain View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Club Room, 2 Double Beds, Non Smoking, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Elite Room, 2 Double Beds, Non Smoking, Corner

1 bedroom, Frette Italian sheets, premium bedding, minibar

Elite Room, 2 Double Beds, Non Smoking, Corner

  • 498 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Almaty

City center stay.Your stay at this Bostandyk District hotel places you within 3 miles (5 km) of National Museum of Kazakhstan and Almaty Central Stadium. Also, Almaty Opera House is within 3 miles (5 km) and Zenkov Cathedral is within 6 miles (10 km).

What's nearby

  • National Museum of Kazakhstan - 3 min drive - 1.7 miles
  • Almaty Central Stadium - 3 min drive - 1.9 miles
  • Almaty Opera House - 4 min drive - 2.7 miles
  • Zenkov Cathedral - 5 min drive - 3.4 miles
  • Panfilov Park - 7 min drive - 4.1 miles

Getting around

  • Almaly - 13 min drive
  • Almaty Station - 21 min drive
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪J.Z. Peking Duck - ‬15 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Sky Lobby Bar & Lounge - ‬5 min walk
  • ‪Fellini Grill Pasta Bar - ‬4 min walk
  • ‪Мамамия - ‬4 min walk

About this property

The Ritz-Carlton, Almaty

5-star luxury hotel near National Museum of Kazakhstan, connected to a shopping center
The Ritz-Carlton, Almaty offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 10330 square feet (960 square meters) and includes a conference center. A 24-hour fitness center, spa services, and a library are also featured at the luxury The Ritz-Carlton, Almaty. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Almaty hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 38 levels
  • 2 dining venues
  • Meeting rooms
  • 10330 sq ft of conference space
  • 960 sq m of conference space
  • Built in 2013
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
The Ritz-Carlton, Almaty offers 145 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature Frette Italian sheets and premium bedding. LED televisions come with premium digital channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Russian, Spanish, Turkish, Ukrainian

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4.4 out of 5, Excellent, 165 reviews
$366 nightly
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Jul 23 - Jul 24
Total includes taxes and fees
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Property amenities

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (KZT 5,000 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KZT 25,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • LED TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: KZT 50400 per pet (varies based on length of stay)
  • Weight limit: 22 lbs per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 15000 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately KZT 25500 per person
  • Valet parking fee: KZT 5000 per stay
  • Pet fee: KZT 50400 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 15000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

How close is The Ritz-Carlton, Almaty to the airport?

The Ritz-Carlton, Almaty is 13.2 mi (32-min drive) away from the Almaty (ALA-Almaty Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, Almaty?

As of Jul 22, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on Aug 3, 2025 start from $450.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, Almaty have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton, Almaty.

Does The Ritz-Carlton, Almaty offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Almaty, but full breakfast is offered for a fee of KZT 25500 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at The Ritz-Carlton, Almaty?

No, there is no casino at this hotel, but Casino Zodiak (7-min drive) is nearby.

What time is check-in at The Ritz-Carlton, Almaty?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at The Ritz-Carlton, Almaty?

This hotel offers free self parking. Valet parking is available for KZT 5000 per stay.

Does The Ritz-Carlton, Almaty have a pool?

The Ritz-Carlton, Almaty features an indoor pool.

Does The Ritz-Carlton, Almaty have a restaurant?

There are 2 onsite restaurants, offering options like Mediterranean cuisine, happy hour, and light fare.

Does The Ritz-Carlton, Almaty have a spa?

This hotel has a spa, which features body wraps, sports massages, and reflexology.

How close is The Ritz-Carlton, Almaty to downtown Almaty?

The Ritz-Carlton, Almaty is 3.9 mi away from Almaty.

The Ritz-Carlton, Almaty Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 76 reviews
Rating 8 - Good. 9 out of 76 reviews
Rating 6 - Okay. 3 out of 76 reviews
Rating 4 - Poor. 1 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vasilii

Stayed 3 nights in Nov 2024

10/10 Excellent

Dominique

Stayed 3 nights in Nov 2024

10/10 Excellent

Kairat

Stayed 1 night in Nov 2024

10/10 Excellent

Viktoriya

Stayed 4 nights in Nov 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Stayed 1 night in Sep 2024

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2024

10/10 Excellent

Andrew

Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Stayed 2 nights in Aug 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best option there.
Stayed 5 nights in Aug 2022

10/10 Excellent

Saied Sokhail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, with incredible view

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022

10/10 Excellent

Dongki

Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

8/10 Good

Nurbek, New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Hyung Geun

Liked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Lovely place!

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Jeremy, Ladysmith, WI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
Stayed 3 nights in Jul 2019

10/10 Excellent

Healy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit!

Amazing!! Will be back!
Stayed 1 night in Jun 2019

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Awesome location and service.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019