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Grand Hotel Tien Shan

4.0 star property
4-star spa hotel in Medeu District

Choose dates to view prices

Photo gallery for Grand Hotel Tien Shan

Lobby lounge
Creator video
Premium Twin Room | Premium bedding, minibar, in-room safe, desk
View from property
2 indoor pools, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
115 Bogenbay Batyr Street, Almaty, 050000
  • Place, Zenkov Cathedral
    ‪5 min walk‬
  • Place, Almaty Opera House
    ‪7 min walk‬
  • Place, Panfilov Park
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 390 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 406 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

  • 369 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Almaty

City center stay.Within a 10-minute walk of this Medeu District hotel, you'll find 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. Almaty Opera House and Almaty Cathedral are also within half a mile (1 km).

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.3 miles
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.3 miles
  • Almaty Opera House - 7 min walk - 0.4 miles
  • Panfilov Park - 9 min walk - 0.5 miles
  • Almaty Cathedral - 9 min walk - 0.5 miles

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 29 min drive

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪ШЕФ - ‬3 min walk
  • ‪I’m - ‬4 min walk
  • ‪Red Beer Bar - ‬4 min walk
  • ‪Мастер Донер - ‬5 min walk

About this property

Grand Hotel Tien Shan

4-star spa hotel in Medeu District
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square meters) and includes a conference center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

  • 78 guestrooms or units
  • 3 levels
  • 9555 sq ft of conference space
  • 888 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Similar properties

Reception
Hotel Kazakhstan
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.2 out of 5, Very Good, 341 reviews
$110 nightly
The price is $127
Jun 21 - Jun 22
Total with taxes and fees
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Property amenities

Family friendly

  • 2 indoor pools
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • Area rugs in room
  • No elevator

Room amenities

Entertainment

  • 100-cm smart TV with cable/satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cribs (infant beds) are available for KZT 5000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

Property Registration Number 5620286

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

How close is Grand Hotel Tien Shan to the airport?

Grand Hotel Tien Shan is 9.8 mi (29-min drive) away from the Almaty (ALA-Almaty Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hotel Tien Shan?

As of Jun 5, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on Jun 6, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hotel Tien Shan have an airport shuttle?

Grand Hotel Tien Shan offers an airport shuttle 24 hours a day, for a charge of KZT 8000 per vehicle, one-way.

Does Grand Hotel Tien Shan offer free breakfast?

Grand Hotel Tien Shan offers free buffet breakfast every day from 6 AM to 10:30 AM.

Is there a casino at Grand Hotel Tien Shan?

No, there is no casino at this hotel, but Casino Zodiak (7-min drive) is nearby.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at Grand Hotel Tien Shan?

This hotel offers free self parking.

Does Grand Hotel Tien Shan have a pool?

Grand Hotel Tien Shan features 2 indoor pools.

Does Grand Hotel Tien Shan have a restaurant?

Grand Hotel Tien Shan is home to Restaurant Nauryz, which features international cuisine.

Does Grand Hotel Tien Shan have a spa?

Pamper yourself with a day at Bali, where you can enjoy body wraps, hot stone massages, and body scrubs.

How close is Grand Hotel Tien Shan to downtown Almaty?

Grand Hotel Tien Shan is 5.4 mi away from Almaty.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 330 reviews
Rating 8 - Good. 118 out of 330 reviews
Rating 6 - Okay. 38 out of 330 reviews
Rating 4 - Poor. 12 out of 330 reviews
Rating 2 - Terrible. 7 out of 330 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Loida Cargason

Liked: Cleanliness, amenities, property conditions & facilities
Yes! Worth the money I paid for. Breakfast was excellent! No complaints.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Burke

Liked: Cleanliness, staff & service, room comfort
Good breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

kee cheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good locations and easy access to popular places
Stayed 1 night in Oct 2025
Verified

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Per

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near metro, Hotel breakfast really good. Staff professional and kind.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Dharamvir Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tourist friendly hotel with amazing staff

Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Good clean hotel, large room, and friendly service from the staff.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Bernard Alexandre Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

Great property. Excellent breakfasts. Helpful staff. Awesome spa.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Paramveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023
Verified

10/10 Excellent

Shawn

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Amay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025