6/10 Aceptable
Blair
Viaje familiar
16 abr. 2025
Le gustó: Servicios
Cockroaches, baratas, cucarachas! Whatever you call them, they got them at this place. We booked a two week stay at this property in April. After a few day we found roaches in the kitchen. We asked to move but were told that that they would do a thorough cleaning and this would solve the problem. They said the resort is in nature and we might find the same problem if we moved to another unit. After another few days the roaches appeared again. We insisted on moving this time. Even though we were told the new unit was ready for us to move into, when we got there there was a maintenance man repairing a number of problems in the unit. He repaired a number of the electrical fixtures in the unit, but later we discovered that there were more electrical issues. We phoned and asked to have these issues addressed but no one ever came.
The location is beautiful, including the beach and the swimming pools. The units themselves are well decorated. The kitchens in the residences are small and the sparely equipped. One thing that was problematic with both units was the fact that the supplied teflon frying pans were heavily scratched. The management should realize that these are unhealthy for guests to use. The seals on the windows in the first unit we rented had failed and the windows were all fogged up. It was also noisy, being close to the road. Overall, not the best experience.
Blair
Se hospedó 15 noches en marzo de 2025