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Hard Rock Hotel Tenerife

5.0 star property
5-star beachfront resort near El Duque Beach

Choose dates to view prices

Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
Suite (Rock Suite Gold) | 1 bedroom, premium bedding, minibar, in-room safe
4 outdoor pools, pool umbrellas, sun loungers
Executive lounge
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Avenida Adeje, 300, Adeje, 38670
  • Place, Golf Costa Adeje
    ‪7 min drive‬
  • Place, Fañabé Beach
    ‪10 min drive‬
  • Place, El Duque Beach
    ‪15 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪23 min drive‬

Room options

View all photos for Deluxe Double Room Single Use (Silver)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Silver)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(18 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Gold)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (Gold)

8.8 out of 10
Excellent
(35 reviews)
  • 377 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(18 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Silver)

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Silver)

8.8 out of 10
Excellent
(6 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold)

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Gold)

9.8 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • 861 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Rock Royalty)

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room Single Use (Rock Royalty)

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Rock Royalty)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (Rock Royalty)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Connecting Gold)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • 753 sq ft
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified) | 1 bedroom, premium bedding, minibar, in-room safe

Studio Suite (Amplified)

8.8 out of 10
Excellent
(5 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Gold)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room Single Use (Gold)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room Single Use (Platinum)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room Single Use (Platinum)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite Silver - Single Use

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite Silver - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Gold - Single Use

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite Gold - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Gold)

Suite (Rock Suite Gold) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Adeje

Beachfront retreat .Within a 15-minute walk of this Costa Adeje resort, you'll find Las Galgas and El Pinque. Tenerife Beaches and El Puertito are also within 2 miles (3 km).
View more Resorts in AdejeOpens in a new window

What's nearby

  • La Caleta National Park - 19 min walk - 1.0 mile
  • Golf Costa Adeje - 7 min drive - 3.5 miles
  • Siam Park - 10 min drive - 7.3 miles
  • Fañabé Beach - 10 min drive - 6.1 miles
  • El Duque Beach - 15 min drive - 6.1 miles

Getting around

  • Tenerife South Airport (TFS) - 25 min drive

Restaurants

  • ‪Sessions - ‬17 min walk
  • ‪H10 Atlantic Sunset Mike’s Coffee - ‬12 min walk
  • ‪Britannia Inn - ‬18 min walk
  • ‪Restaurante Judith - ‬14 min walk
  • ‪The Beach Club - ‬14 min walk

About this property

Hard Rock Hotel Tenerife

5-star beachfront resort near El Duque Beach
Some rates at Hard Rock Hotel Tenerife are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hard Rock Hotel Tenerife you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a fitness center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Adeje resort.

  • 624 guestrooms or units
  • 16 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 swim-up bars
  • 5 bars or lounges
  • 5651 sq ft of conference space
  • 525 sq m of conference space
  • Built in 1979
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. The property is professionally cleaned.

This property has a designated adults-only pool.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

How close is Hard Rock Hotel Tenerife to the airport?

Hard Rock Hotel Tenerife is 16.9 mi (25-min drive) away from the Tenerife South Airport (TFS) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on Nov 16, 2025 start from $215.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Tenerife have an airport shuttle?

Hard Rock Hotel Tenerife offers an airport shuttle.

How close is Hard Rock Hotel Tenerife to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Tenerife offer free breakfast?

Hard Rock Hotel Tenerife offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Hard Rock Hotel Tenerife?

No, there is no casino at this resort.

What time is check-in at Hard Rock Hotel Tenerife?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hard Rock Hotel Tenerife?

Free parking is not available at this resort. Self parking is available for EUR 12 per day.

Does Hard Rock Hotel Tenerife have a pool?

Hard Rock Hotel Tenerife features 4 outdoor pools and a children's pool.

Does Hard Rock Hotel Tenerife have a restaurant?

There are 5 onsite restaurants, offering options like Asian cuisine, a poolside location, and ocean views.

Does Hard Rock Hotel Tenerife have a spa?

This resort has a spa, which features deep-tissue massages, body scrubs, and mani/pedis.

How close is Hard Rock Hotel Tenerife to downtown Adeje?

Hard Rock Hotel Tenerife is 2.8 mi away from Adeje.

Reviews

Hard Rock Hotel Tenerife Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

Reviews

10/10 Excellent

Remonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .
Stayed 4 nights in Aug 2025

4/10 Poor

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main pool closed under major re-construction, falsely advertised in photos as open on Expedia
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation, staff is beyond nice!
Stayed 7 nights in Jul 2025

10/10 Excellent

Adwoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel. Friendly and helpful staff. Amazing and fresh selection of food at meal times. Convenient for transportation to explore the island
Stayed 7 nights in Jul 2025

2/10 Terrible

Kelly-Marie

Traveled with family
Disliked: Cleanliness, staff & service

Cancel if you have chance of a refundable rate

Horrendous, dont even bother . Half the facilities are closed which we were not aware of! No beach access. Large family lagoon pool and all restaurants around it are closed. Woken up 8am all day to 12 hours of industrial power drills and extreme building site noise. Our view was a waste as we couldn’t see through the filth on the windows. Out hot tub was full of thick black pieces of dirt every time we turned it making it unusable. £3000 it cost me and me 3 children for our stay after upgrading via the hotel direct when hotels.com failed to resolve a issue. Complained about the building site and was told to take it up with hotels. Com on our return. Absolutely disgusting !!!
Stayed 3 nights in Jul 2025

6/10 Okay

Callum Declan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
American look but the typical Spanish “milking the cow” vibe for £££. Charge for things that personally put me off coming back for example: - You pay for half board and have to pay additional for soft drinks with evening meal… - asked for an extra hour checkout but they charge 70 euros….. Was just myself and my son. The service is a hit and miss.. some are smiley and nice. Some look at you with no smile like there’s something wrong with you… What you expect when travelling to Spain though! You can’t compare to Hard rock in USA. It’s just a place to say “I’ve stayed at hard rock” The people in USA make hard rock. Tenerife made it there own... I won’t be back again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 day stay. Enjoyed the breakfast, adult pool area and live music. Lots of kids in the hotel.
Stayed 3 nights in Jul 2025

6/10 Okay

Gurwinder

Traveled with group
Liked: Cleanliness, property conditions & facilities
Property was nice and clean but they failed to tell us eden pool would be closed given we booked 6 months in advance kind of ruined rhe experience not much to do around the hotel and some restaurants also closed
Stayed 4 nights in Jun 2025

6/10 Okay

David

Traveled with family
Disliked: Property conditions & facilities
Breakfast bufffet was good. rest mediocre. Elevator was a real issue
Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing.
Stayed 1 night in Jul 2025

10/10 Excellent

Joan Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole property and would definitely return to the Hard Rock Hotel
Stayed 3 nights in Jul 2025

8/10 Good

Bhasker Rai Pravinchandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2 July to 12 July 2025 Couple in 60s. Vegan. We booked this hotel but it was only on arrival that we were told the main swimming pool was closed for renovation. The access to black sand / small rocks beach was not easy. 1. Staff. They were all friendly, professional. 2. Room. All amenities were good. The bed was comfortable. There was a wide selection of pillows. The main ones were too soft. Balcony with a sea view was excellent. 3. Food. We booked half-board. There was plenty of choice for vegans. All the food was delicious. The soups were excessively salty. On 3 occasions we just could not have the soup as it was excessively salty. Drinks were extra - 1 litre bottle of water for 6 euros is excessive. We bought a 5 l bottle from supermarket opposite and took water bottles for dinner. 4. Swimming pool. The main large one was closed. The 2 smaller ones were okay but it meant there was overcrowding. 5. Entertainment. The Aquacise sessions were great. Anita was brilliant. The DJs were great and played some normal music. We are not great fans of the Hard Rock music that played all day and in the evening. We will not miss that. 6. Closeby We accidentally discovered the seafront walk. It would have been good if the hotel staff had mentioned that. Also we got to know of the shuttle bus into Central for a sandy beach at 1am everyday.
Stayed 10 nights in Jul 2025

2/10 Terrible

Rachel

Traveled with partner
Disliked: Amenities, property conditions & facilities
The main pool was closed and nothing was done to make up for this. The remaining pools were packed and service non existent as a result
Stayed 7 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Adeniyi Timothy Oladele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally okay
Stayed 3 nights in Mar 2025

10/10 Excellent

viktoria

Stayed 3 nights in Jun 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Malieka

Stayed 4 nights in Jun 2025

6/10 Okay

Kevin

Liked: Cleanliness
People are nice. The main pool and all that goes with it was down and will be down for months. It left us with no activities. Food was not the best. The staff in the buffet area was brutal. We would never stay again. The food places across the way was fantastic.
Stayed 2 nights in Jun 2025

4/10 Poor

Lucy

Traveled with family
Disliked: Property conditions & facilities

Massively hone down hill. Complete carnage !

Have stayed here many times over the years, this is the worst stay we’ve ever had. Lagoon pool is closed so the remaining pool (non adult) is carnage - full of huge inflatables and completely overcrowded. Buffet same every night, limitations on all inclusive. Not enough staff at bars and restaurants and WIFI now been down for 48 hours. Desperately needs investment and staff need trained in customer service. Redeeming features - a fantastic life guard team who had to save a child this morning - not surprising given the number of children in the very small pool. Avoid this hotel until the renovations are done. Won’t be back.
Stayed 2 nights in Jun 2025

2/10 Terrible

Chee Yen Suzanna

Stayed 7 nights in May 2025

2/10 Terrible

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

My hell at hardrock

Staff were very rude , Lunch at the beach bar my youngest didn’t get his food for 90mins by that time I had to take him to another place - Imagine a 9 year old not eating for 14 hours - Staff didn’t care actually said we will bring the food when ready after 90 minutes - Charged me for ordering water even though I asked for tap - Staff were so rude I spent almost £2000 for 2 nights and the service was awful, Disgusting almost to the stage I would say don’t come here
Stayed 2 nights in May 2025

8/10 Good

Nayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025