4/10 Malo
Kartoe
28 feb. 2025
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel itself was great. I almost feel bad rating them less than 5 stars since the staff, management and service were excellent. My only issue was when they asked to look in my phone because someone thought I had taken a picture of the building across the street. What was upsetting, was that, not only did I not take a picture and had no reason to do so, there was nothing that I did to make anyone even think that I took a picture. I went on the balcony with a chair and table and began to watch a show on my iPad. Then I went back inside shortly after, because the weather was not comfortable. Next thing I look, someone knocked my door and asked if I took a pic of some aesthetically uninteresting building across the street. I found the question weird, but I told him I didn't. Shortly after, the manager came in and demanded to look in my phone. I later received a letter of apology and some treats form the hotel staff, but this experience was extremely upsetting. If you're going to violate someone's privacy such as looking in their phone, it should be for a good reason. In this case, there was no reason other than that I was on the balcony. Hotel staff need to alert guests in those rooms that they are being watched by security personnel in the building across the street.
Kartoe
Se hospedó 7 noches en febrero de 2025