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HS HOTSSON Hotel Acapulco

3.5 star property
3.5-star beachfront hotel near Papagayo Beach

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Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪7 min walk‬
  • Condesa Beach
    ‪7 min walk‬
  • Papagayo Beach
    ‪15 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(51 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • 356 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa

Family Villa | 1 bedroom, in-room safe, desk, laptop workspace

Family Villa

  • 1904 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

  • 285 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(51 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | 1 bedroom, in-room safe, desk, laptop workspace

Senior Suite, 1 King Bed, Jetted Tub

  • 867 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 2510 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Acapulco

On the beach.A stay at this Costera Acapulco hotel places you steps from Plaza Bahia and within a 5-minute walk of Diana Galleries Mall. Diana the Huntress and Playa El Morro are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Parque Papagayo - 12 min walk - 0.7 miles
  • Papagayo Beach - 15 min walk - 0.8 miles
  • La Quebrada Cliffs - 5 min drive - 3.5 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪Gran Plaza Hotel Acapulco - ‬1 min walk
  • ‪Helados Santa Clara - ‬1 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

HS HOTSSON Hotel Acapulco

3.5-star beachfront hotel near Papagayo Beach
Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of HS HOTSSON Hotel Acapulco, you'll find 4 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 9483 sq ft of conference space
  • 881 sq m of conference space
  • Built in 1982
  • Deli
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Outside food and drink are not permitted on the premises.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

How close is HS HOTSSON Hotel Acapulco to the airport?

HS HOTSSON Hotel Acapulco is 12.1 mi (17-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on Sep 1, 2025 start from $84.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HS HOTSSON Hotel Acapulco have an airport shuttle?

Airport shuttle services are not available at HS HOTSSON Hotel Acapulco.

How close is HS HOTSSON Hotel Acapulco to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does HS HOTSSON Hotel Acapulco offer free breakfast?

Free breakfast isn’t provided at HS HOTSSON Hotel Acapulco, but buffet breakfast is offered for a fee of MXN 490 for adults and MXN 230 for children. It's available every day from 7:00 AM to noon.

Is there a casino at HS HOTSSON Hotel Acapulco?

No, there is no casino at this hotel.

What time is check-in at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; Check-in end time: 6 AM.

Is there free parking at HS HOTSSON Hotel Acapulco?

Free parking is not available at this hotel. Self parking is available for MXN 175 per night, and valet parking for MXN 175 per night.

Does HS HOTSSON Hotel Acapulco have a pool?

HS HOTSSON Hotel Acapulco features 4 outdoor pools and a children's pool.

Does HS HOTSSON Hotel Acapulco have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, ocean views, and a poolside location.

Does HS HOTSSON Hotel Acapulco have a spa?

There are no spa services available at this hotel.

How close is HS HOTSSON Hotel Acapulco to downtown Acapulco?

HS HOTSSON Hotel Acapulco is 1.9 mi away from Acapulco.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 489 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 75 out of 1003 reviews
Rating 2 - Terrible. 53 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Liliana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They need to improve the food mainly, it's terrible and the drinks are terrible too and they don't deliver what they promise at all.
Stayed 2 nights in May 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent time in Acapulco!

Excellent hotel, superb location on the Costera and private beach to enjoy the sea, sun and breeze! The food was good, excellent buffet breakfast and staff very friendly. Gym was being repaired as well as other areas of the hotel. However, Acapulco just suffered consecutive hurricanes, hence the overall condition of the hotel is excellent! Had an excellent and relaxing 4 days! Good value, highly recommend it!
Stayed 3 nights in May 2025

10/10 Excellent

Miguel Angel

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The only thing is that they do not allow outside food.
Stayed 4 nights in Apr 2025

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the right room to get the best view

We were on vacation so I can say that the Service was fast and friendly for us... Clean pools and clean beach chairs every day.
Beach view
Room View
Stayed 7 nights in Apr 2025

8/10 Good

Sarai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really nice. The only inconvenient was the Electricity was out this was a little estressful it coud happended any were

10/10 Excellent

Cecilia

Liked: Staff & service, property conditions & facilities
Bonito hotel, la alberca y la playa excelente.
Stayed 3 nights in Apr 2025

8/10 Good

Miguel

Traveled with family
Liked: Staff & service
I mentioned about vip benefits and upgrade,and they didn’t applied
Stayed 7 nights in Mar 2025

2/10 Terrible

Vilma

Stayed 1 night in Apr 2025

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel, with a little improvements to do like the restock of the amenities of the room, the hair dryer wasn’t functional, also the mirror wasn’t lighting
Stayed 2 nights in Apr 2025

10/10 Excellent

Lacy lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Olga

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed 5 nights. I confirmed our reservation multiple times , even up to a day before. When we arrived we were informed they had no rooms available but offered us an entire villa at their sister resort next door. We stayed at the villa for one night but it didn’t have ocean view so the following day they offered us a room in the hotel we originally booked. Beautiful view from hotel , and they cleaned it daily. For the all inclusive deal there is only one buffet that is included and the pool bar that serves snacks such as burgers, hotdogs. The pools were great. The buffet was small but they changed menu every meal so plenty of food options. Service at the buffet was excellent! No one spoke English not like when we traveled to Cabo or Cancun. We enjoyed our stay. The only negative is no hot water in shower just luke warm. The villa on the other have had 4 bathrooms with hot showers. We recommend visiting island Roqueta , playa caleta and our favorite was Puerto Marquez good swimming beaches no waves. Also if u walk 5 mins south to the rocks past hotel Emporio less waves and good to swim especially in the morning
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe near Beach Restaurants Bars Mall
Stayed 2 nights in Mar 2025

6/10 Okay

Francisco J

Liked: Cleanliness, staff & service

La estadía puedo hacer sido mejor

Es entendible que la recuperación desde OTIS ha sido difícil, sin lugar a dudas... Pero creo que abrir el hotel y cobrar 'tarifas normales' por un lugar que una botella de agua para la habitación tiene costo, y aunque aceptes pagarlo, nunca llegaron; hacerles un recordatorio implica bajar a la recepción ya que no hay teléfono ni forma de comunicarse con nadie de recepción desde la habitación; que tiene el mínimo de canales en las tv... cuando hay señal, ya que se va constantemente...y no hay forma de reportarlo... Bajar al lobby y esperar ser atendido es cansado...no hay un solo mueble o planta en la recepción... Ir a la playa tienes que pagar por todo y no puedes comprar nada de los vendedores de fuera... Pero tampoco tienen gran cosa para ofrecerte decreto del hotel. Pedí algo de fruta, recibí tiras de zanahoria, jícama y pepino... Como 25 o 30... Mis vecinos de camastro pudieron fruta por fuera y vaya plato de frutas que les dieron por menos de los que yo pagué!! Si no permiten comprar afuera, mejoren su calidad y variedad, pero sobre todo, traten mejor a los pocos clientes que estamos empezando a ir para allá. No sean avorazados en sus cargos a clientes, al menos hasta que vuelvan a ser un hotel completo. Tienen muchas, muchísimas áreas de oportunidad...
Stayed 2 nights in Mar 2025

6/10 Okay

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully refurbished hotel to a very high standard. All the staff were outstanding and nothing was too much trouble for them. Loved the view from the dining area and the easy access to the beach
Stayed 6 nights in Mar 2025

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness, amenities
Todavía necesita trabajo en la propiedad, lo que no me agrado fue el servicio del personal del registro, yo llegue antes de las 3 y no hicieron el intento o delicadeza de ver si me podían dar un cuanto antes de las 3 me hicieron esperar hasta el último minuto para entregarme las llaves de mi cuarto, para ser un hotel nuevo y querer ganar clientes y turismo no son nada flexibles con el cliente.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Stayed 9 nights in Mar 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acapulco Gold☀️

Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Andres, Manchaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023