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The Ritz-Carlton Abu Dhabi, Grand Canal

5.0 star property
5-star beachfront hotel near Sheikh Zayed Grand Mosque

Choose dates to view prices

Photo gallery for The Ritz-Carlton Abu Dhabi, Grand Canal

Villa, 2 Bedrooms, Garden Area | Pool | 2 outdoor pools, open 7:00 AM to 8:00 PM, free cabanas, pool umbrellas
Egyptian cotton sheets, premium bedding, down comforters, minibar
Villa, 2 Bedrooms, Garden Area | Pool | 2 outdoor pools, open 7:00 AM to 8:00 PM, free cabanas, pool umbrellas
Exterior
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Bar
  • Hot Tub
  • Gym

Explore the area

Map
Al Maqta Area, Abu Dhabi, 91888
  • Sheikh Zayed Grand Mosque
    ‪11 min walk‬
  • Abu Dhabi National Exhibition Centre
    ‪4 min drive‬
  • Zayed Sports City Stadium
    ‪5 min drive‬
  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    ‪16 min drive‬

Room options

View all photos for Venetian Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Venetian Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden Area

Property amenity

Villa, 2 Bedrooms, Garden Area

  • 1400 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Garden View (Garden Area)

Property amenity

Suite, 2 Bedrooms, Non Smoking, Garden View (Garden Area)

  • 1400 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden Area

Villa, 3 Bedrooms, Garden Area | Pool | 2 outdoor pools, open 7:00 AM to 8:00 PM, free cabanas, pool umbrellas

Villa, 3 Bedrooms, Garden Area

  • 3250 sq ft
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

42-inch LCD TV with satellite channels, TV

Suite, 1 Bedroom, Non Smoking, Garden View

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Balcony

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Suite, 1 King Bed, Non Smoking, Balcony

  • 907 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Non Smoking

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Venetian Village)

Suite, 2 Bedrooms (Venetian Village) | Living room | 42-inch LCD TV with satellite channels, TV

Suite, 2 Bedrooms (Venetian Village)

  • Resort view
  • 1292 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Balcony (The Ritz-Carlton Club access)

Club Suite, 1 King Bed, Balcony (The Ritz-Carlton Club access) | Living room | 42-inch LCD TV with satellite channels, TV

Club Suite, 1 King Bed, Balcony (The Ritz-Carlton Club access)

  • 907 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Club access)

Royal Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Club access) | Living room | 42-inch LCD TV with satellite channels, TV

Royal Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Club access)

  • 2691 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Executive Suite, 1 King Bed, Non Smoking, Balcony

Egyptian cotton sheets, premium bedding, down comforters, minibar

Club Executive Suite, 1 King Bed, Non Smoking, Balcony

  • 907 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed (Venetian Village Duplex)

42-inch LCD TV with satellite channels, TV

Suite, 1 King Bed (Venetian Village Duplex)

  • Resort view
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin, Deluxe Guest room, 2 Double Beds

Club Twin, Deluxe Guest room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Club Twin, Deluxe Guest room, 2 Double Beds

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds, Non Smoking

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed, Non Smoking

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club King, Deluxe Guest Room, Balcony

Club King, Deluxe Guest Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, minibar

Club King, Deluxe Guest Room, Balcony

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Suite, 1 King Bed with Sofa bed, Non Smoking

  • 968 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Abu Dhabi

On the beach.Your stay at this Al Rawdah hotel places you within 2 miles (3 km) of Sheikh Zayed Grand Mosque and Salwa Zeidan Gallery. Khalifa Park and Abu Dhabi Ice Rink are also within 3 miles (5 km).

What's nearby

  • Sheikh Zayed Grand Mosque - 11 min walk - 0.6 miles
  • Abu Dhabi National Exhibition Centre - 4 min drive - 3.6 miles
  • Zayed Sports City Stadium - 5 min drive - 2.9 miles
  • Abu Dhabi Golf Club - 6 min drive - 4.6 miles
  • Ferrari World - 17 min drive - 17.5 miles

Getting around

  • Abu Dhabi Intl. Airport (AUH) - 20 min drive

Restaurants

  • ‪Sheikh Zayed Grand Mosque - ‬13 min walk
  • ‪ستاربكس - ‬20 min walk
  • ‪ماكدونالدز - ‬20 min walk
  • ‪Lobby Lounge - ‬4 min drive
  • ‪Entrecote Cafe de Paris - ‬5 min drive

About this property

The Ritz-Carlton Abu Dhabi, Grand Canal

5-star beachfront hotel near Sheikh Zayed Grand Mosque
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Bring your whole family to The Ritz-Carlton Abu Dhabi, Grand Canal for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool.

There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a 24-hour health club, a hot tub, and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Abu Dhabi hotel.

  • 530 guestrooms or units
  • 9 levels
  • 10 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • 16685 sq ft of conference space
  • 1550 sq m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
The Ritz-Carlton Abu Dhabi, Grand Canal offers 530 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Afrikaans, Arabic, Catalan, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Swahili, Thai, Turkish, Ukrainian, Vietnamese

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 160 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Children's pool
  • Free children's club
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 29 2025 to December 31 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from May 29 2025 to August 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton Abu Dhabi, Grand Canal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 250.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Rollaway bed fee: AED 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Abu Dhabi Grand Canal
Ritz-Carlton Abu Dhabi Grand Canal
Ritz-Carlton Grand Canal
Ritz-Carlton Grand Canal Hotel
Ritz-Carlton Grand Canal Hotel Abu Dhabi
Ritz-Carlton Abu Dhabi Grand Canal Hotel
The Ritz Carlton Abu Dhabi Grand Canal
RitzCarlton Abu Dhabi Canal
The Ritz-Carlton Abu Dhabi, Grand Canal Hotel
The Ritz-Carlton Abu Dhabi, Grand Canal Abu Dhabi
The Ritz-Carlton Abu Dhabi, Grand Canal Hotel Abu Dhabi

Frequently asked questions

How close is The Ritz-Carlton Abu Dhabi, Grand Canal to the airport?

The Ritz-Carlton Abu Dhabi, Grand Canal is 13 mi (20-min drive) away from the Abu Dhabi Intl. Airport (AUH) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton Abu Dhabi, Grand Canal?

As of Jun 2, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Abu Dhabi, Grand Canal on Jul 2, 2025 start from $159.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton Abu Dhabi, Grand Canal have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton Abu Dhabi, Grand Canal.

How close is The Ritz-Carlton Abu Dhabi, Grand Canal to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does The Ritz-Carlton Abu Dhabi, Grand Canal offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton Abu Dhabi, Grand Canal, but buffet breakfast is offered for a fee of AED 160 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at The Ritz-Carlton Abu Dhabi, Grand Canal?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton Abu Dhabi, Grand Canal?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at The Ritz-Carlton Abu Dhabi, Grand Canal?

This hotel offers free self parking and valet parking.

Does The Ritz-Carlton Abu Dhabi, Grand Canal have a pool?

The Ritz-Carlton Abu Dhabi, Grand Canal features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.One of the pools will be unavailable from May 29 2025 to December 31 2026 (dates subject to change).

Does The Ritz-Carlton Abu Dhabi, Grand Canal have a restaurant?

Yes, there is a restaurant on site.

Does The Ritz-Carlton Abu Dhabi, Grand Canal have a spa?

There are no spa services available at this hotel.

How close is The Ritz-Carlton Abu Dhabi, Grand Canal to downtown Abu Dhabi?

The Ritz-Carlton Abu Dhabi, Grand Canal is 9 mi away from Abu Dhabi.

The Ritz-Carlton Abu Dhabi, Grand Canal Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 372 out of 518 reviews
Rating 8 - Good. 90 out of 518 reviews
Rating 6 - Okay. 29 out of 518 reviews
Rating 4 - Poor. 13 out of 518 reviews
Rating 2 - Terrible. 14 out of 518 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Property with Splendid Service

It’s a lovely property with INCREDIBLE service. We stayed few nights to celebrate an occasion and were very impressed by the focus on service and hospitality. Special call out to Elena at the reception and Abhitosh at the restaurant who were too nice. There were others too (Salman at entrance, Christopher with the luggage) and we did not find one person who was not warm or helpful. Sitting by the canal side, they had complimentary lollies, water, sunscreen and sunglasses cleaning service! Property itself is very opulent and well kept. Great assortment of restaurants and food options. Lots of open space around the property to take walks. The gym is one of the best gyms I have been to with plenty of space, open views and nice equipment.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great All Round Hotel

A great hotel. All staff were friendly and helpful. We had access to the Club lounge which was fantastic, excellent service and well made cocktails and a good variety of good always available
Stayed 5 nights in Jan 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service. Thoroughly recommend.

Excellent stay. We almost never stay in the same hotel twice but this was our second short trip. Service is just perfect. Friendly and efficient but equally not overly familiar. Stunning, peaceful lobby. Super bedroom. Despite us arriving six hours before check-in, the team tried extremely hard to get our room ready, which they had done hours ahead of official check-in.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel defo recommend and will defo come back
Stayed 3 nights in Feb 2025

10/10 Excellent

Ralph Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service and staff enthusiasm at all levels (from the reservation desk to the food service staff to the porters) is unmatched compared to other hotels we have stayed at around the world. Ritz Carleton sets the standard for exceptional customer service and professionalism. Will stay again for sure!
Stayed 2 nights in Jan 2025

10/10 Excellent

Naheeda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels, highly reccomend. Thank you.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mehriban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Staff of Ritz Carlton made it special for me and for my family. Trip that we will never forget and for sure we will come back. Best hotel in Abu Dhabi ❤️
Stayed 7 nights in Jan 2025

10/10 Excellent

Nadder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great value, amazing staff. Rooms are a bit dated but overall a great experience. I would go back in a heartbeat.
Stayed 6 nights in Jan 2025

10/10 Excellent

Marcus, Yonkers

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!
Stayed 1 night in Nov 2024

10/10 Excellent

diandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was out of this world!
Stayed 1 night in Nov 2024

8/10 Good

Rhea

Stayed 3 nights in Nov 2024

4/10 Poor

Vikas

Disliked: Cleanliness, property conditions & facilities, room comfort

Be careful if you’re used to 5* service

On check in got “upgraded” to a very dated villa. Found a used napkin next to the bed after I had already spent two nights there (totally unacceptable), obviously housekeeping not at their best! House keeping staff did not spray a fragrance in the room after “cleaning” and left their own odour lingering in the room. Got moved to a different room after finding the used tissue. Was offered free breakfast, which was not relayed to breakfast team causing further inconvenience. Breakfast staff member was coughing over the food whilst he was cleaning the serving spoons. Absolutely not acceptable, please maintain a basic hygiene level!! Guest eat the food you just coughed over! Front security team failed to organise buggy service on asking twice, so walked instead. Friendliest of staff was Tarsem in the front of house team welcoming and departing guests. Did exactly what he said he would. Overall 2* only because the final nights room was nicer then the villa. Otherwise this is a very substandard run property. Most staff members need training of what 5* service should be.
Stayed 3 nights in Nov 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience at the Ritz-Carlton Abu Dhabi. I would like to express my gratitude, particularly to the housekeeping team, for their thoughtful and aesthetically pleasing design, which included fresh petals on the bed and a cake for the birthday celebration. Additionally, I would like to acknowledge the exceptional assistance provided by Salman from the concierge team. The hotel was impeccably clean, and the service was prompt and courteous throughout.
Stayed 2 nights in Nov 2024

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Zdenek

Stayed 4 nights in Oct 2024

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed in a Radnam Pool Villa. There was a number of issues with loose fittings, a tv that kept turning itself on and A/C that was not great in the master bedroom. I also found that there wasn’t a mirror near a plug in the Master so I couldn’t dry my hair in that room. Bedding was lovely and pool area was great too.
Stayed 6 nights in Oct 2024

8/10 Good

Sachindra

Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Would not bother looking at any other hotel in Abu Dhabi, just book the Ritz - Carlton Grand Canal with club lounge, you won’t regret it!
Stayed 7 nights in Oct 2024