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Mercure Petriolo Siena Terme Spa Hotel

Property class: 5 and above
Luxurious 5-star hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

A pool with a modern water feature and a stone structure.
A wicker dining table set with breakfast items, a vase of flowers, and a scenic view.
A large, multi-story building with a swimming pool, surrounded by lush greenery.
A buffet table with various desserts and a long dining area with tables and chairs.
An indoor swimming pool with clear glass walls, a tiled floor, and a stone wall with a mosaic pattern.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Piazza del Campo
    ‪46 min drive‬
  • Place, Siena Cathedral
    ‪46 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

A hotel room with a large bed, two armchairs, a small table, a TV, and a chandelier.

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a television, and a chandelier.

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room

A hotel room with a large bed, bedside lamps, a television, a desk, and a chandelier.

Superior Room

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Civitella Paganico

In provincial park.At this Civitella Paganico hotel, you'll be within half a mile (1 km) of Terme Petriolo and 6 miles (10 km) of Val di Merse. Castello di Montepescini is within 6 miles (10 km) and Castello del Belagaio is within 9 miles (15 km).

What's nearby

  • Terme Petriolo - 1 min walk - 0.0 miles
  • Castello Banfi - 45 min drive - 27.8 miles
  • Santa Maria alle Scotte Polyclinic - 45 min drive - 25.7 miles
  • Piazza del Campo - 46 min drive - 23.7 miles
  • Siena Cathedral - 46 min drive - 23.7 miles

Getting around

  • Civitella Paganico Station - 25 min drive

Restaurants

  • ‪Pizzeria il Doccio - ‬9 min drive
  • ‪Sbranami - ‬15 min drive
  • ‪Trattoria da Rosanna - ‬7 min drive
  • ‪Locanda nel Cassero - ‬16 min drive
  • ‪Bistrot di Petriolo - ‬7 min drive

About this property

Mercure Petriolo Siena Terme Spa Hotel

Luxurious 5-star hotel with 2 restaurants
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and 5 indoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free wired Internet.

2 meeting rooms and coworking spaces are available. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

  • 78 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Coffee shop
  • Bar by the pool
Mercure Petriolo Siena Terme Spa Hotel offers 78 air-conditioned accommodations with complimentary bottled water. Bathrooms include bathtubs or showers, bidets, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are 2 hot springs open between 9:00 AM and 6:30 PM.

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Property amenities

Family friendly

  • 5 indoor pools
  • Children's pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 14 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • 24-hour gym
  • 5 indoor pools
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (64 inch wide door)
  • Null
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Heating
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

Fees

The listed Facilities Fee covers use of the spa area (pool, Turkish bath, sauna) as well as bathrobe, slippers, and swim cap.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Spa fee: EUR 30 per person per day
  • Hot tub fee: EUR 30 per person per day
  • Facilities fee: EUR 30 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Frequently asked questions

Does Mercure Petriolo Siena Terme Spa Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Petriolo Siena Terme Spa Hotel.

How much does it cost to stay at Mercure Petriolo Siena Terme Spa Hotel?

As of Nov 12, 2026, prices found for a 1-night stay for 2 adults at Mercure Petriolo Siena Terme Spa Hotel on Nov 15, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Petriolo Siena Terme Spa Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Petriolo Siena Terme Spa Hotel, but buffet breakfast is offered for a fee of EUR 14 per person. It's available every day from 7:30 AM to 10:00 AM.

Is there a casino at Mercure Petriolo Siena Terme Spa Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Petriolo Siena Terme Spa Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs EUR 20 (subject to availability).

Is there free parking at Mercure Petriolo Siena Terme Spa Hotel?

This hotel offers free self parking.

Does Mercure Petriolo Siena Terme Spa Hotel have a pool?

Mercure Petriolo Siena Terme Spa Hotel features 5 indoor pools, a seasonal outdoor pool, and a children's pool.

Does Mercure Petriolo Siena Terme Spa Hotel have a restaurant?

There are 2 onsite restaurants, offering options like a poolside location and pool views.

Does Mercure Petriolo Siena Terme Spa Hotel have a spa?

This hotel has a spa, which features hot stone massages, mani/pedis, and body treatments.

How close is Mercure Petriolo Siena Terme Spa Hotel to downtown Civitella Paganico?

Mercure Petriolo Siena Terme Spa Hotel is 3.5 mi away from Civitella Paganico.

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 267 reviews
Rating 8 - Good. 72 out of 267 reviews
Rating 6 - Okay. 30 out of 267 reviews
Rating 4 - Poor. 6 out of 267 reviews
Rating 2 - Terrible. 14 out of 267 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. I would recommend this hotel when in Tuscany.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and location is quiet. You need a car to get out and about
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Staff & service
Breakfast was terrible. Sometimes no eggs, no sausages… machine for juice empty due to machine not working. Hair was in the Ham at the buffet really puts me off breakfast. Not a lot of options for breakfast. No wholewheat bread. Only white bread.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
This hotel has all the luxuries one would expect from a chain like Mercure. The building is huge, at times feeling like a set for the film ‘Shining’. It is not for me, simply because it has no soul, no character or style. The fittings are cheap, the vibe a bit large group holidays. Spa is accessible with a 30 euro fee.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
The balcony was full of birdnests and birdpoop
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is directly located on the highway. I believe the future of the “Hotel” will be a GAS Station combined with a motel . The Smell of terme water is terrible. The all over Staff is unprofessional We left 2 days earlier/
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones son super lindas y espaciosas. El desayuno es completo y variado. Estuve con mi familia muy a gusto. Fue una estancia placentera. Lo recomiendo.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel tem uma construção muito charmosa, banheiro grande, e funcionarios atenciosos
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo excelente! Atendimento ótimo!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura ha camere molto eleganti ed una bellissima SPA sia all'interno sia all'esterno. Nonostante che il soggiorno sia avvenuto in una giornata dal clima torrido, siamo stati benissimo alternando i bagni nelle piscine termali con momenti di relax sui lettini. Avendo fatto una prenotazione pochi giorni prima del soggiorno, probabilmente abbiamo fruito di una tariffa speciale e quindi il rapporto qualità prezzo è stato eccezionale.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottimo posto con una bellissima spa.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
ottimo hotel la spa da rivedere
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Boendet var tjusigt, sängen var snygg men hård. Restaurangen var direkt dålig, och med personal som inte förstod engelska, tyska eller spanska. Varmrätten kom samtidigt som förrätten, när en i sällskapet ätit upp togs dennes tallrik bort trots att andra åt fortfarande. När alla ätit klart dröjde det länge innan de tallrikarna togs bort, i restaurangen var endast ett fåtal bord upptagna.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
La spa chiude alle 18.30 compresa la piscina esterna anche in estate
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está situado en un sitio espectacular.Tiene unas vistas increíbles.La habitación era enorme y el baño tenía bañera y ducha. El desayuno correcto.El spa no nos dió tiempo a utilizar. Volvería a hospedarme al 100%
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Spat ingick inte för hotellgäster. Man behövde betala extra för att få tillgång till poolen.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar maravilhoso, clássico, mas super bem conservado, funcionários super agradáveis e solícitos. Fizemos toda a Toscana com base neste hotel e deu super certo. Recomendo!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
camere pulite e spaziose...ristorante buono....centro benessere con acqua termale valido...il personale si impegna...sono giovani comunque esperienza molto positiva
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Quarto limpo, café
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities
Il prezzo della spa non é più compreso nel costo del pernottamento alberghiero e devono essere noleggiato accappatoio e ciabatte. Tale variazione rispetto al passato non era evidenziata al momento dell'acquisto. Rispetto ad un anno fa il libello della colazione è peggiorato quanto a qualità e scelta. Nel complesso il luogo é gradevole
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
„Liebes Team, wir waren vom 5-7ten märz bei euch und haben uns sehr wohlgefühlt. Zimmer sauber, Personal super freundlich – besonders euer Lehrling an der Bar: so viel Lebenslust, hat uns richtig gutgetan! Nur zwei Punkte: Die Nachbarin ließ morgens um halb sieben ihre zwei Hunde allein – die kläfften laut los. Wir haben was gesagt, sie lachte uns nur aus, ohne Respekt. Und das Frühstück war okay, aber nicht top. Die Lage braucht Auto, sonst schwierig. Trotzdem: Kommen gerne wieder. Vielleicht Hunde-Zimmer weiter weg? Danke für die schöne Zeit!“
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Phon rognoso, troppe cimici in camera
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tutto perfetto
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Atendimento ruim , bom apenas o garçom do restaurante . Café da manhã fraco . Hotel bonito mas parecendo abandonado. Serviço deixando a desejar . Comida ruim .
Stayed 1 night in Jan 2026

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