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3.3 out of 5
See all 4 travelocity Reviews

"Was checked in as a different guest- was sent to wrong room, and had to return to untangle mess. Bathroom walls were not clean Pool & hot tubs clo ... " More

By a verified traveler on Mon 30 Sep 2019

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Room (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Condo, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Condo, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Condo, 2 Bedrooms (Mountain View)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room (Studio,Mountain View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom (Mountain View)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Whistler Cascade Lodge ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Whistler Cascade Lodge

Everyone (1) Family (2)
3 out of 5
Was checked in as a different guest- was sent to wrong room, and had to return to untangle mess. Bathroom walls were not clean Pool & hot tubs closed- was not aware until arriving that these amenities were available at a neighboring hotel, so we did not have swim attire

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Hotel Management

Thank you for taking the time to write a review about your stay with us. We are very sorry for any confusion with your room placement, this is not something of a typical experience and we are pleased we were able to resolve this quickly. We sincerely apologize about the cleanliness issue and do hope you reported it to us so we could ensure that our highest standards were upheld. The arrangement with regards to the pool is not permanent and we apologize that we were not able to inform you of this prior to your arrival. We do hope to have the opportunity to welcome you back in the future for a true experience.

2 out of 5
Good location, the place definitely needed some maintenance. I wasn't made aware when I booked it that the pool was shut down and that was a major reason I picked it, the AC unit in the room was so loud it woke my son and I up every time it started.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by ResortQuest Whistler

Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I’m so sorry that you were unable to use the pool during your stay. this scheduled maintenance was posted to our partners in February. We appreciate your feedback, and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler

3 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 11, 2020 by Guest Service Manager

Thank you for your rating, we are please you enjoyed your stay. We look forward to welcoming you back soon!

5 out of 5

Quiet and close to village

The room was clean and spacious and had a full kitchen. I had a room close to the elevators and thought it would be noise, it turn out that it was very quiet. Could use curtains to block out the light as I was trying to sleep in. A/C was a bit noisy

Posted by , from Vancouver, BC, Canada on Jul 19, 2013

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.