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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Delfines Beach

Choose dates to view prices

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Rooftop terrace
Property video
8 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Rooftop terrace
Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor) | Down comforters, pillowtop beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪10 min walk‬
  • Place, Oasis Arena
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(63 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Premium Ocean View Suite - 1 King 2 Murphy Beds | Living area | Smart TV, foosball

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Enclave Beachfront Room - King Bed - Terrace | Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Smart TV, foosball

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Smart TV, foosball

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Smart TV, foosball

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 1620 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

View from room

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Patio (Pool)

Suite, 1 Bedroom, Patio (Pool) | Living area | Smart TV, foosball

Suite, 1 Bedroom, Patio (Pool)

9.4 out of 10
Exceptional
(11 reviews)
  • 1130 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

View from room

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 1620 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Accessible Suite - RI Shower

Ocean View Accessible Suite - RI Shower | Down comforters, pillowtop beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1620 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Honeymoon Suite - King Bed

  • Ocean view
  • 1130 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 1620 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Room - 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Ocean View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • Ocean view
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(96 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

8.8 out of 10
Excellent
(35 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Terrace

7.8 out of 10
Good
(17 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.2 out of 10
Very good
(19 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Room, 2 Queen Beds, Ocean View (Mobility) | Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Down comforters, pillowtop beds, in-room safe, desk

Resort View Room - King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • Resort view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Room - 2 Queen Beds

Resort View Room - 2 Queen Beds | Down comforters, pillowtop beds, in-room safe, desk

Resort View Room - 2 Queen Beds

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cancun

On the beach.A stay at this Zona Hotelera property places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. Maya Museum of Cancun and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Maya Museum of Cancun - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 10 min walk - 0.5 miles
  • Oasis Arena - 13 min walk - 0.7 miles
  • Aquaworld - 19 min walk - 1.0 mile
  • Delfines Beach - 3 min drive - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Tun-kul - ‬6 min walk
  • ‪Light House - ‬16 min walk
  • ‪Bahia Rodizzio - ‬6 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪SeaSalt - ‬3 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

4.5-star beachfront property near Delfines Beach
Some rates at Hilton Cancun Mar Caribe All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 540 guestrooms or units
  • 8 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Kid's club (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Swim-up bar
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. Smart televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Total with taxes and fees
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Property amenities

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number ORC180608L73

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

How close is Hilton Cancun Mar Caribe All-Inclusive Resort to the airport?

Hilton Cancun Mar Caribe All-Inclusive Resort is 10.1 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on May 5, 2026 start from $467, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have an airport shuttle?

Hilton Cancun Mar Caribe All-Inclusive Resort offers an airport shuttle from 7:00 AM to 7:00 PM, at scheduled times, for a charge of USD 25. per person, roundtrip.

How close is Hilton Cancun Mar Caribe All-Inclusive Resort to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hilton Cancun Mar Caribe All-Inclusive Resort offer free breakfast?

Hilton Cancun Mar Caribe All-Inclusive Resort does not offer free breakfast.

Is there a casino at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, there is no casino at this property, but PlayCity Casino (24-min drive) and Dubai Palace Casino (24-min drive) are nearby.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

This property offers free self parking and valet parking.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Hilton Cancun Mar Caribe All-Inclusive Resort features 13 outdoor pools and a children's pool.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a restaurant?

There are 8 onsite restaurants, offering options like Mediterranean cuisine and a poolside location.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a spa?

This property has a spa, which features prenatal massages, body treatments, and facials.

How close is Hilton Cancun Mar Caribe All-Inclusive Resort to downtown Cancun?

Hilton Cancun Mar Caribe All-Inclusive Resort is 1.9 mi away from Avenida Kukulkan.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2399 out of 3996 reviews
Rating 8 - Good. 850 out of 3996 reviews
Rating 6 - Okay. 426 out of 3996 reviews
Rating 4 - Poor. 165 out of 3996 reviews
Rating 2 - Terrible. 156 out of 3996 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Bobbie, DACULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2026

10/10 Excellent

Shelly, BONITA

Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in Feb 2026

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exquisite. I loved the room, the staff was great and all of the amenities were top of the line.
Stayed 4 nights in Feb 2026

10/10 Excellent

Marianna

Stayed 5 nights in Jan 2026

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

Jackiee Berlin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and beautiful. Amazing and friendly staff always engaging with guest and make it an amazing experience. A lot of activities to do and food as well
Stayed 3 nights in Jan 2026

8/10 Good

Laura

Stayed 5 nights in Jan 2026

8/10 Good

Raquel

Stayed 3 nights in Jan 2026

10/10 Excellent

Seul Kee, Toronto

Stayed 3 nights in Jan 2026

8/10 Good

Maleeha Kiran

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
spent 5 days here with friends and really enjoyed it. The staff was friendly and great overall. We encountered no problems during our stay. check in and check out Check-in was super simple. We were greeted with cold towels and a bellhop who took our bags, gave us a ticket for our luggage, and then led us to the lobby. They asked for our passports and quickly checked us in. They assigned us a room right away and made it easy. At checkout, all they did was ask us for our room number and cut off our bracelet, which was super simple. restaurants and bars vela There was a plentiful selection of options. They have a station for omelettes and fried eggs in the morning, along with other breakfast items on the buffet, a salad bar, and tons of breads and pastries. Lunch was the same, except that they had burgers and pizza. At dinner,r they brought around different meats to choose from. The only area they lacked was in the pastries and desserts, which were often dry and a little tasteless, but everything else tasted good. The service was hit-or-miss some days. The first few days, we went for breakfast, and there was no one to wait on us. The last few days, this was resolved. Samuel and Uriel took great care of us. Overalla, ll it was good. Bars The bar in the lobby was good; it had a lovely aesthetic, they served people pretty fast, and they did a good job. Because of the game playing in the background, performances, and the general ambience of the
Stayed 5 nights in Jan 2026

6/10 Okay

Aaron, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Room was fine - entertainment staff me the vacation there - they are amazing ! For the rest it’s just average
Stayed 8 nights in Jan 2026

8/10 Good

Justin

Stayed 5 nights in Jan 2026

8/10 Good

Jennifer Rowan

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in January with 2 young kids, and everyone had a great time. The food was decent, rooms were clean and modern, pools were nice, and staff were friendly and helpful. We really appreciated that the 24h cafe had healthy options—not just pizza and nachos. Knowing we could get a decent meal at any time meant we didn’t have to worry about schedules. We were able to just relax and enjoy ourselves. We were impressed with the kids club. They had a variety of activities throughout the day, and family-friendly live shows in the evening. Our oldest begged to go every day—even though the weather was beautiful! All-in-all, we loved our stay and would recommend it to any family looking for a relaxing getaway.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yasir S, Rolling Meadows

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort with a good variey of dining. Staff was curteous and friendly.My favorite restaurant was the steakhouse. It's good for a family vacation. We spent 3 nights. The kids area needs some updating and more games to keep the kids occupied
Stayed 3 nights in Jan 2026

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a bit chilly until you got used to it. Our room was clean and replenished daily to fit our needs.
Stayed 6 nights in Jan 2026

6/10 Okay

Mirna

Traveled with family
Disliked: Amenities, property conditions & facilities
The first night the water from the shower kept overflowing out into the bathroom, we called guest services and they said they would send someone, no one ever came. The concierge and guest services were not very helpful. The next day we had to ask for a room change, they were not apologetic about the issues with the shower and us requesting a room change. This made us lose a whole day of packing and changing rooms, when we could've been at the beach or the pool. We waited for a bell boy to come show us to the new room, we called twice and they never came, so we had to go downstairs and tell them to show us to our room. The new room the door handle was coming off the door. When we came back later that day our wristbands had been deactivated and the guest services were again not apologetic. They never offered an upgrade or a refund. The staff at the spa, waiters, bell boys, and valet were very nice and welcoming. But the people checking you in and the concierge were not helpful at all.
Stayed 4 nights in Jan 2026

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole hotel was spotless, well maintained, friendly staff. Top quality restaurants offering a wide variety of food items, the buffet was fantastic for breakfast and lunch.
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Jan 2026

4/10 Poor

Sylvia

Stayed 3 nights in Jan 2026

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff did a nice job keeping it tidy. Small annoyances prevailed on a daily basis, though. No shower gel one day. No wash cloth the next. Minor things, but it did require a phone call to the front desk. The property is beautiful. Well kept. I thought the food was nice. My two travel partners had stomach issues. Not sure where it came from. I did notice many guests not washing hands after using the restroom. Also, the hand sanitizer stations located within the buffet restaurant seemed a bit finicky. Sometimes they pumped out the gel, other times not. Making dinner reservations was a royal PITA. Standing on a long line to meet with the one person on the resort who could take reservations…not my idea of a relaxed vacation. This is despite having pad for the”enclave” upgrade. I go to Cancun often and will likely not return to Hilton properties. There are better places for less money.
Stayed 6 nights in Jan 2026

10/10 Excellent

Carmina

Stayed 4 nights in Jan 2026

8/10 Good

Christa

Liked: Cleanliness, amenities, property conditions & facilities
Good facilities and friendly staff
Stayed 7 nights in Oct 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Very good time, everyone was
Stayed 4 nights in Jan 2026