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"Very nice Hotel. Everyone who works there is very friendly and always helpful. The pool is right in front of the beach and is beautiful. I love the br
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A family-friendly stay in Avenida Kukulkan awaits you at Hotel NYX Cancun. Within just a 10-minute stroll, you'll find La Isla Shopping Mall and Yamil Lu'um Archaeological Zone. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.
All 163 rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and ceiling fans. Minibars, safes, and hair dryers are also available.
The family restaurant, Deck, is open for brunch, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and spa tub. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and spa services. There's also free self parking, along with the convenience of car rentals on site.
Attractions within a 10-minute drive of this 3.5-star Hotel Zone hotel include El Rey Ruins and Delfines Beach.
Hotel NYX Cancun ratings based on 97 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
4 out of 5
Great experience.
Very nice Hotel. Everyone who works there is very friendly and always helpful. The pool is right in front of the beach and is beautiful. I love the breakfast buffet, lots of choices. I would defined stay at Nyx Cancun again.
Posted by Edsel, from Greensboro NC on Aug 25, 2017
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Comment from Hotel Management
Oct 12, 2017
by Director General
Dear Guest
Thank you for taking the time to share your recent stay with us. It is a pleasure to know that you enjoyed the quality of food and general attention. Your survey is of great importance to us, as it allows us to continuously improve to create memorable moments for our guests and feel the magic of being with us day by day.
We look forward to welcoming you again.
Best regards
3 out of 5
Very late check in
Check is at 3 pm. I arrived at 10 am and had to wait till 3 pm or 4 pm till the room is ready. It's a waste of whole day of vacation
Posted by late check on, from B on Aug 12, 2017
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Comment from Hotel Management
Sep 24, 2017
by Director General
Dear guest
Thank you for your comment. As you know at many hotels usually the check in is at 3 pm, this is because the check out is 12pm and we need to get the room ready so you can get in to a nice and clean room. Sorry if this was something that you didn't like but it´s a procedure we do. We tried to get rooms ready before 3 when the guest is already at the hotel, but sometimes the guest before don't do the check out at 12 or before and we have this delays.
3 out of 5
The view was the best part of my experience
This hotel is ok, except for the stairs. I had to call them to turn on the hot water and they don't give enough face towels. The ac was leaking water. But beside all that, it had a beautiful view of the beach. Food and drinks was good.
Posted by kp on Jul 11, 2017
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5 out of 5
Very nice!
NYX was beautiful, just in the right location away from spring breakers and screaming kids. Right on the beach, Lovely staff. Fantastic continental breakfast was way more than we expected. Lovely room. Helpful information about tourist attractions was readily available.
Posted by a verified traveler on May 27, 2017
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4 out of 5
Happy with Hotel experience.
We booked a basic room, but upon arrival asked if we could upgrade to an ocean view room. We were pleased with the room with a gorgeous view for only $30 dollars more. The staff was very helpful and personable. Especially Eric. We ate a nice dinner at hotel restaurant and enjoyed the hotel salsa band very much. Thank you for a great end to our vacation!
Posted by Debby & Ralph, from Detroit, Michigan on Mar 10, 2017
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Comment from Hotel Management
Mar 17, 2017
by Thank you
Dear guest
Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff.
Thank you so much for your comments.
See you soon in your next holidays.
Best regards
Hotel NYX Cancun
1 out of 5
Worst hotel ever!!!!!!
Staff was extremely rude and unwelcoming especially Rocio. The guys in the white suit make you feel like you stole something. Asked for a roller bed they said yes and it never got to the room.
The rooms were not clean or in good conditions. Sheets not clean. Smelled so bad. The dehumidifier had to be emptied out like 6 times a day or it would turn off and the whole room would sweat. And when I say sweat it mean sauna; slippery floors, wet towels and clothes. (Tours usually last all day so most days we walked into a wet room)The shower flooded.
We had such a bad first impression/day we ended up only using the rooms to sleep. Did not use the amenities or the beach out back. To be able to eat or drink at the hotel (not inclusive) you HAVE to charge to the room or open like a prepaid card. No cash accepted.
We left the pool towels in the room and they gave my husband the option of going back to get them himself or paying for them. It's their towels their rooms, couldn't they have gotten them themselves. We were on our way to the airport and had to delay because we had to go get our towels.
Hotel ruined our vacation. You get what you pay for. Spend the extra 50 and go somewhere else.
Posted by Jr, from Dallas, TX on Aug 10, 2016
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Comment from Hotel Management
Aug 17, 2016
by NYX HOTEL CANCUN
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for all the inconveniences during your stay with us. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
3 out of 5
Overall it was a good experience. I found the hotel staff to be very professional and courteous. You get breakfast included with your room. The options for breakfast was pretty good.
Only issue I had was with housekeeping. When they cleaned the room they didn't change the best sheets, they just fixed the sheets there we on the bed. Maybe this isn't a regular occurrence but this was my experience.
The location is great since there is a bus stop right in front of the hotel and taxis are is to get from the hotel. NYX is a 5-7min ride to all the clubs/bars/restaurant area.
Posted by GioTag, from Washington, D.C on Jul 31, 2016
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Comment from Hotel Management
by NYX HOTEL CANCUN
Dear Guest
First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are so happy to read that you spent a great time with us.
We hope that you will return again very soon.
Many thanks for your valuable feedback.
Cordially
NYX HOTEL CANCUN
3 out of 5
nice hotel with a nice beach
Nice hotel , great location , beach was really nice hotel included free breakfast & wifi . Overall had a good experience ! Would visit again
Posted by Gisele F, from Houston Tx on Jun 16, 2016
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Comment from Hotel Management
Jun 21, 2016
by NYX HOTEL CANCUN
Dear Guest, thank you so much for sharing your experience, your comments are highly appreciated, it brings us great satisfaction to know that you enjoyed great moments with us. We hope that you will return again very soon. Cordially NYX HOTEL CANCUN
4 out of 5
Huge pool
We had a great time here. The water is rocky in most spots, but the actual beach is deep and beautiful. The humongous pool fills all your swimming needs. My only problem with the place was the walk from the room to the beach was a little long if you ended up doing it more than twice in a day, as we stayed way up by the lobby. Clean modern facilities and good food. Mexican folk/game night was fun with our kids.
Posted by Mike, from Milwaukee, Wi on Dec 11, 2015
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Comment from Hotel Management
Dec 15, 2015
by General manager.
Dear guest, thank you very much for choosing NYX Hotel Cancun as your host and for share a brief review of your recent stay with us.
We are glad to know that you and your family spent a great time here and enjoyed of our service and facilities, please know we work hard day by day to get better and your opinions are very helpful for our opportunity areas.
Hope we can have the honor to host you again and create more memorables moments.
5 out of 5
Everything was Perfect
Pros:the fact that when we had a question it was answered quickly and friendly
Cons:if any changes, maybe the a little bit better quality beds and pillows. and maybe a door for the toilet, instead of curtain.
Location:was centrally located and right on the beach.
We had originally booked a regular room, but when we got to the hotel after a long long flight, we were upgraded to a master suite. Everything was perfect. Staff was very helpful and so friendly, could not of asked for a better stay. room was clean, food was great, pools and hotel were clean.
Posted by a verified traveler on Aug 24, 2015
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Comment from Hotel Management
Sep 23, 2015
by The management team.
Dear guest, thank you for taking the time to share your recent experience at NYX HOTEL CANCUN, we appreciate you mentioning the aspects that you did enjoy and that made your stay more comfortable. Hope we can hos you in your next holidays.
Cordially
All-inclusive room rates at Hotel NYX Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Property Features
Some rates at Hotel NYX Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hotel NYX Cancun for summer fun including 2 outdoor swimming pools and a children's pool. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a spa tub and a fitness center. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Avenida Kukulkan hotel.
Hotel NYX Cancun offers 163 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Avenida Kukulkan hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Minibar
Plasma television
Cable channels
Coffee maker
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Deck - This beachfront family restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine. Reservations are required.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Promotions
Free Dinner Offer
Book a minimum 4-night stay in an all-inclusive rate plan and receive a free dinner in the hotel restaurant.
Must book an all-inclusive rate plan to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
