Family Friendly Hotels in San Juan, Puerto Rico

To be perfectly honest, I didn't think this hotel was that great. What really saved it is the stunning grounds, ocean and nature courtyard. The natural beauty of the area is the best thing about this resort. I booked a "Junior Suite," but it looked absolutely NOTHING like the photos online. What I got was actually the "1 Bedroom Suite Garden View." I feel a little cheated over that, as that room is actually cheaper and what they mean by "garden view," is actually "dirty roof" view. I was not at all impressed by the room. The bed was very comfortable and I liked that it had a mini fridge but the room needed a serious deep cleaning. There was dust on all of the surfaces, the area rug was stained and still had some debris that didn't get vacuumed up and the tile floors needed mopping. Under the bed didn't look like it had been vacuumed in a very long time. The bathroom had mold lining the grout and around the seal of the glass door. The shower glass had a cloudy, frosted look from the soap scum buildup. One day, the freshly changed bedding and towels smelled so bad that I had to ask housekeeping to change them again. I actually ended up on my hands and knees cleaning the room because it was so dirty. I think that decor was up to date but I don't think the staff is not given the time or instructions to thoroughly deep clean the rooms every so often. Other than the room, the resort is beautiful. The pool is very nice but severely overcrowded but unsupervised kids.

Upon arrival i was expecting a bell boy to take care of our luggage (which wasn't much) but there was none on site. As approched the front desk to check the rep was not very polite or informative when it came to answering my families' questions (i believe her name is Kendra) she was speaking too fast and not giving us the run down as i had expected when it came to details about our room but then when i started giving her the same attitude she was giving us she sort of snapped out of her little funk and started acting professional. When walking into our room which was on the 3rd floor our balcony view was looking at the other side of the hotel. The beds were nice and comfy. The bathroom was spacious but did not have a bathtub just stand up shower (which was a stinker because i had a 11 month old and i had to shower her in the sink, which surprisedly she fit in.) The TV was super small and nothing but basic channels to watch. The toilet had a major leak but i didn't report it since i noticed 2 days prior to leaving and the light in the middle of the beds was burnt out so we had very little light in our room. There are 3 different pools and the main on has a huge slide for big and little kids. The jacuzzi on site is spec especially in the night time. There is a swim up bar inside the main pool which has happy hour so that was a plus and plenty of seating. The hammocks on site by the laguna are limited but comfy (if your able to get one) This hotel is totally worth the money.

Very good Hotel, service , and facilities. I recommend it. Rooms are very comfortable and lots of parking spaces.

Stayed at La Concha in the 1 Bedrm Ocean View ste for a long weekend in Sept. This was a very nice hotel, definitely loved the oceanview. Suite is a bit tiny, stayed with 2 girlfriends but manageable. Staff was friendly & helpful. Voga restaurant was very good. Would definitely recommend this hotel and reserve again if visiting San Juan.  If staying in the one bedroom suites choose the oceanview. The partial ocean view is disappointing.

This was a trip to celebrate my husband's birthday and it was absolutely worth every penny. The staff was more the nice, they seemed to actually care about your stay. We booked 2 rooms so our grown children were in their own suite while we had a king room. Honestly our room was a bit small, but we were hardly there. The hotel was impeccably clean every where you went. The pool looked amazing but we never made it there. We were there for the beach not a pool. A restaurant across the street had great breakfast and a drug store was very close by which we frequented more than we ever imagined. The beach crew where the best ever. As soon as you approached the steps leading to the beach someone was there asking you where you would like your chairs and umbrella. And it was done. The wait staff on the beach, Carlos was our guy, was truly the best. I felt like we became friends after 2 days and we certainly hope every one meets him. The drinks were perfect ( had my fair share) and the food he brought out at lunch was delicious! The ocean water was unbelievably warm in October. Cabs run aprx $15 where ever you go. Really no need to rent a car. Several very good places for food near by and nightlife. We did take a rainforest/ bio-bay tour ( DO THE BIO BAY KAYAK TOUR if nothing else) and the company sent a van for us. It was truly an amazing day and the best vaca we have done so far. The staff here was so nice that most likely we will return for that very reason.

Nice clean hotel.  Very friendly staff that are glad to book dinner, a car or anything else required.  Also, has a nice little pool & jacuzzi.  Bad part is paid parking.

For the money, it is a great value. Staff were nice and friendly, the maid staff were very accommodating. The rooms were not high quality, in that our tv was small, and some of the light fixtures were broken. Our bed was clean and we had air conditioning the whole time that we were there. Overall it was clean and there were no bugs. If you are on a budget and just want a clean nice place to crash, this would be it. If you expect more from a hotel, you should probably stay somewhere else.