See all properties
Save

Krystal Urban Cancun & Beach Club

3.5 star property
3.5-star hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Krystal Urban Cancun & Beach Club

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property
City view
Restaurant
Altitude Room (Free Beach Club Access) | Bathroom | Shower, free toiletries, hair dryer, towels

Overview of Krystal Urban Cancun & Beach Club

Reviews
7.4

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Popular LocationPlaza Las Americas5 min walk
  • Popular LocationPuerto Cancun Marina Town Center3 min drive
  • Popular LocationPlaya Tortugas7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 431 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

  • 431 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 420 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Bedroom (Free Beach Club Access)

  • 1076 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
Residence Inn by Marriott Cancun Hotel Zone
Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (1945)
The price is $106
per night
$137 total
includes taxes & fees
May 13 - May 14
Residence Inn by Marriott Cancun Hotel Zone

About the neighborhood

Cancun

Downtown Cancun stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Amerimed Hospital. Royal Yak Casino and Sports Book and Ceviche Square are also within 2 miles (3 km).

What's nearby

  • Plaza Las Americas - 5 min walk
  • Dubai Palace Casino - 16 min walk
  • Plaza 28 - 2 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Playa Tortugas - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Tuch Cantina Yucateca - 2 min walk
  • Sushi San - 3 min walk
  • The Wings Planet - 2 min walk
  • La Playita Seafood & Mojitos Bar - 4 min walk
  • Healthysh Kioskito - 3 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Ultramar Ferry Puerto Juárez
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony/patio

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

How close is Krystal Urban Cancun & Beach Club to the airport?

Krystal Urban Cancun & Beach Club is 10.4 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Apr 29, 2024, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on May 4, 2024 start from $69.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Urban Cancun & Beach Club have an airport shuttle?

Airport shuttle services are not available at Krystal Urban Cancun & Beach Club.

How close is Krystal Urban Cancun & Beach Club to the beach?

This hotel is 2.9 mi (7-min drive) from Playa Tortugas and 4.3 mi (7-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Krystal Urban Cancun & Beach Club offer free breakfast?

Free breakfast isn’t provided at Krystal Urban Cancun & Beach Club, but buffet breakfast is offered for a fee of MXN 345 for adults and MXN 173 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Krystal Urban Cancun & Beach Club?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are nearby.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Urban Cancun & Beach Club?

Free parking is not available at this hotel. Self parking is available for MXN 30 per day.

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club features an outdoor pool.

Does Krystal Urban Cancun & Beach Club have a restaurant?

Yes, there is a restaurant on site.

Does Krystal Urban Cancun & Beach Club have a spa?

There are no spa services available at this hotel.

How close is Krystal Urban Cancun & Beach Club to downtown Cancun?

Krystal Urban Cancun & Beach Club is 2.2 mi away from Cancun.

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 443 out of 1172 reviews" "
Rating 8 - Good. 300 out of 1172 reviews" "
Rating 6 - Okay. 175 out of 1172 reviews" "
Rating 4 - Poor. 121 out of 1172 reviews" "
Rating 2 - Terrible. 133 out of 1172 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel safe doing my stay. Good customer service experience. Close to mall, restaurants.
Stayed 14 nights in Jan 2024

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 2 nights in Dec 2023

2/10 Terrible

Edwin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this location. Management staff is horrible and rude. Rooms smells stale. They need new towels and toilet not working. Hallways dirty. We had a very bad experience. Hotel transportation limited
Stayed 4 nights in Dec 2023

8/10 Good

suretta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the view from our 11th floor balcony! And the buffet breakfast was very good! And the swimming pool was refreshing. The hotel also provides a pass to another Krystal hotel in the hotel zone area! The hotel is located in the center of fun!
Stayed 3 nights in Jan 2024

4/10 Poor

Mari-Ciel

Liked: Staff & service
Disliked: Cleanliness
towels are obviously old anf not washed properly
Stayed 1 night in Jan 2024

2/10 Terrible

Jose M, Springfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

8/10 Good

STEWART

Liked: Property conditions & facilities, room comfort
Noise from the street
The hotel was outstanding. The price was very good position was very good but the one big problem was the noise as it was unbearable and kept us awake until 3 am. When it finally finished. I did ask for another room they said they were full. The staff were very helpful. Very polite, but the noise is unbearable for anyone as the room was directly above the main street.
Stayed 1 night in Jan 2024

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service
Excellent service as always from the reception desk. Jose made sure I had a smooth check in and provided me with an amazing room with a nice view being a regular customer. 5 stars from me.
Stayed 1 night in Jan 2024

2/10 Terrible

Sandy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We initially loved it for its cleanliness and access to restaurants and beach however we went across the street to buy mocha frappes in a glass bottle and upon shaking the bottle to mix the bottom of the glass container just broke off and spilled all over my husbands clothes and stained the lobby sofa and floor. We immediately went to notify the reception desk and the night manager Jose came out infuriated that we shouldn’t have drinks in lobby seats and that he was not going to clean it if that’s what we anticipated, and that he was going to charge us for the sofa for spilling the coffee and that he wasn’t going to clean it. We were shocked at the treatment we received here. We even offered to clean it and he only demanded money from us to pay for this accident.
Stayed 1 night in Jan 2024