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Family-friendly Cancún resort with 4 pools, beach

Located in Cancun (Cancun Hotel Zone), Riu Cancun All Inclusive is minutes from Playa Caracol and Plaza Caracol.

This all-inclusive resort is within close proximity of Cancun Convention Center and Nautilus Diving and Training Center.

Make yourself at home in one of the 569 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and a health club. Additional amenities include wireless Internet access (surcharge), supervised childcare/activities, and babysitting/childcare.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort's 4 restaurants. Relax with your favorite drink at a poolside bar or a swim-up bar.

Featured amenities include high-speed (wired) Internet access (surcharge), audiovisual equipment, and computer rentals. Event facilities at this resort consist of conference/meeting rooms and small meeting rooms. Free parking is available onsite.


All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games

  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old
  • Open from 9 AM until 5 PM

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Offsite tours

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General

The Renova health-and-beauty spa, with complimentary women's and men's saunas and four-person spa tub, offers massage, body treatments, facials, hair and nail care, hair braiding, and waxing. (Surcharges for all spa and beauty services.) A small fitness room contains cardio and weight machines. A children's club is available. A nightclub is also on site.

Guests of the Riu Cancun receive 90 minutes complimentary wireless Internet access in the resort lobby. High-speed wired and wireless Internet access (surcharge) is available in public areas. Other amenities on site include laundry facilities, luggage storage, and babysitting/childcare.

  • Swimming pool - children's
  • Poolside bar
  • Swim-up bar
  • Spa tub
  • Full-service health spa
  • Sauna
  • Health club
  • Free parking
  • Self parking
  • Valet parking
  • Multiple large conference rooms
  • Multiple small meeting rooms
  • Audiovisual equipment
  • Business services
  • Multilingual staff
  • Total number of rooms - 569
  • 24-hour front desk
  • Doorman/doorwoman
  • Security guard
  • Safe-deposit box at front desk
  • Medical assistance available
  • Tour assistance
  • Hair salon
  • Gift shops or newsstand
  • Shopping on site
  • Beauty services
  • Dry cleaning/laundry service
  • Babysitting or childcare
  • Elevator/lift
  • Air-conditioned public areas
  • Tennis on site
  • Wedding services
  • Supervised childcare/activities
  • Coffee/tea in lobby
  • Computer rental
  • Arcade/game room
  • Wireless Internet access - surcharge
  • Wired (high-speed) Internet access - surcharge
  • Laundry facilities
  • Number of floors - 14
  • Patio
  • Garden
  • Luggage storage
  • Beach sun loungers
  • Pool sun loungers
  • Beach towels
  • Spa services on site
  • Free breakfast
  • Beach/pool umbrellas
  • Billiards or pool table
  • Number of outdoor pools - 3
  • Children's club
  • Massage - spa treatment room(s)
  • Nightclub
  • Number of restaurants - 4
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Internet

Available in all rooms: Wireless Internet access (surcharge)

Available in some public areas: Wireless Internet access - surcharge, Wired (high-speed) Internet access - surcharge


Parking

Free parking, Self parking, Valet parking


Room Amenities
  • Flat-panel TV
  • Cribs/infant beds (complimentary)
  • Connecting / adjoining rooms available
  • Premium TV channels
  • Balcony
  • Ceiling fan
  • Climate control
  • Air conditioning
  • Blackout drapes/curtains
  • Minibar
  • Complimentary bottled water
  • Complimentary toiletries
  • Hair dryer
  • Shower/tub combination
  • In-room childcare (surcharge)
  • In-room safe
  • Wireless Internet access (surcharge)
  • Daily housekeeping
  • Iron/ironing board
  • Satellite TV service
Show all room amenities

Dining

Don Juan - Casual, air-conditioned dining room and open-air terrace. Beam ceiling. Table linens. Buffet breakfast and lunch. Theme-buffet dinner twice a week.

Kawachi - À la carte Japanese dinner restaurant with black furniture, white place mats, light-colored wood paneling. Reservations required. Dress code: long pants for men. (No sleeveless shirts.)

Sample menu for Kawachi

Starters:

  • Soy bean soup with tofu
  • Tempura vegetables and shrimp
  • Tuna and salmon sashimi
  • Udon noodles with meat and octopus

    Main courses:

  • Beef teppanyaki
  • Shrimp with spicy tamarind sauce
  • Chicken yakitori
  • Salmon with balsamic-shitake vinegar

    Desserts:

  • Fried ice cream with strawberry sauce
  • Cream-cheese gelatin with fruit and peach liqueur
  • Lychees with ice cream

    Restaurante Corazone - Air-conditioned dinner restaurant with oversize paintings of fruits, vegetables. Blue-and-yellow tile checkerboard floor. Dark-wood accents. Rodizio - Brazilian cuisine, a la carte restaurant for dinner. Reservations required in advance. Dress code: long pants for men. (No sleeveless shirts.)

    La Mision - Open-air seaview restaurant with granite-top tables, rattan chairs, wrought-iron chandeliers. Continental breakfast. Buffet lunch. Mediterranean buffet dinner with cooked-to-order meat, chicken. Open afternoons for snack foods such as burgers, hot dogs, french fries.

    Sports Bar - Open 24 hours for beer, tropical drinks, nachos, and microwave-oven sandwiches, burgers. Sports on TVs. Coin-operated pool tables and video games. Computers with high-speed Internet connections (surcharges).

    La Punta - Expansive, air-conditioned lobby bar/lounge open mid-morning to late night.

    La Fiesta - Twin bars in air-conditioned theater open early evening to late night.

    Pacha - Disco bar open late for dancing.

    El Faro - Open-air bar open mid-morning to late night.

    Wet'n Drinking - Swim-up bar open mid-morning to early evening.

  • Show dining options

    Entertainment

    Activities include:

  • Nightly entertainment, including music/dance shows, and karaoke, in an air-conditioned theater with upholstered seats
  • Bingo
  • Pool aerobics
  • Beach volleyball
  • Beach soccer
  • Ping-Pong tournaments
  • Darts tournaments
  • Spanish lessons
  • Dance lessons
  • Kitchen tours
  • Disco dancing (adults and children)
  • Olympic games
  • Crazy games
  • Beer-drinking contests

  • Show entertainment options

    Recreation

    Four pools provide different ambiences. A freeform, two-level, seaview "quiet pool" isolated at one end of the resort measures 41 meters (45 yards) long and features infinity edges. Paired with that pool is a 12-person spa tub elevated above the beach. Another freeform pool with an infinity edge measures 23 meters (25 yards) long. A third, 23-meter-wide (25-yard) pool contains jetted sections, in-water tables, and a swim-up bar. An irregularly shaped pool with shallow-water sections for lounge chairs measures 17 meters (56 ft) wide.

    Furnished with thatched-roof palapas and lapped by water that remains calm in most weather, the resort's beach extends 200 meters (219 yards) along Cancún Island's north side, where it is protected from open-sea swells. The resort's entire waterfront contains garden-fringed sunbathing terraces with padded lounge chairs and umbrellas.

    The resort offers snorkeling gear, boogie boards, kayaks, windsurfers, and small sailboats. Introductory scuba-diving lessons are offered in the pool without charge, and beginner, refresher, and certification instruction and excursions (surcharges for all) are also available. Independent operators on the beach rent personal watercraft and offer parasailing and banana-boat rides. The resort includes two lighted tennis courts.

    Pok-Ta-Pok Golf Club is 1 km (0.75 mi) from the resort, and the Hilton golf course and driving range are 8.5 km (5.25 mi).

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature nearby
    • Personal motorized watercraft on site
    • Scuba diving nearby
    • Parasailing nearby
    • Fishing nearby
    • Bicycle rentals nearby
    • Aerobics on site
    • Playground on site
    • Sailing on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Swimming on site
    • Volleyball on site
    • Windsurfing on site
    Show recreation options

    Spa

    Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of three freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

    • Manicures and pedicures
    • Sauna in spa
    • Massages
    • Body treatments
    • Facial treatments

    Accessibility

    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

    • Accessible path of travel
    • Accessible bathroom
    • In-room accessibility


    Check-in

    Check-in time starts at 3 PM

    Special check-in instructions:

    Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.


    Check-out

    Check-out time is noon


    Payment types

    Accepted at this hotel: American Express, MasterCard, Visa


    General

    Extra-person charges may apply and vary depending on hotel policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Show all policies

    Additional Details

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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