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"A wonderful 1 week vacation. All staff and entertainers are wonderful people. Attentive and courteous, always willing to do whatever is needed to assi ... " More

By a verified traveler on Sat 02 Mar 2024

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

With a stay at this Zona Hotelera property, you'll be well placed to visit Iberostar Cancun Golf Course and Delfines Beach, both within half a mile (1 km). Also, El Rey Ruins is within half a mile (1 km) and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 86 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (17) Couples (26) Family (36)
5 out of 5
A wonderful 1 week vacation. All staff and entertainers are wonderful people. Attentive and courteous, always willing to do whatever is needed to assist. Entertainers Israel, Ruben, Nina, Leo and Christian all found a way to interact with many guests and are so wonderful at their jobs. The nightly shows in the theater were very entertaining. They all involved very skilled dancing, beautiful costumes and talented signing! It is not a very large resort - everything is within walking distance and there is no need for trolleys and trams. However, despite not being super large, everything works. The restaurants change it up very well and the restaurant food is most definitely not just recycled buffett food. They do an exceptional job of keeping things fresh despite, of course, the inevitable repetitive nature of some of their pool games and foods. All foods were great and very tasty, there is definitely something for everyone. Drinks have variety and the bartenders and servers are top notch. Highly recommend GR Solaris, thanks for a great time!!

Posted by on Mar 2, 2024

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Comment from Hotel Management

Mar 9, 2024 by Gerencia General, Hoteles Solaris de Mexico

We would like to express our gratitude for the comments you made about your recent visit and for share it.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination.Kind regards,

5 out of 5
very friendly staff /very clean rooms

Posted by on Feb 16, 2024

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Comment from Hotel Management

Feb 17, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2 out of 5
We were exposed to whole day construction noise that ruined our stay. Jackhammers constantly working from 8:30am to 7 pm everyday . We've heard them in our room, on the balcony ( paid more for Oceanview balcony), at the pool area and the beach. Next door facility is under major renovation process. Ocean view obstructed by cranes. Clouds of dust everywhere. Thank you GR Solaris

Posted by , from LANGHORNE on Feb 15, 2024

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Comment from Hotel Management

Feb 17, 2024 by Gerencia General, Hoteles Solaris de Mexico

First of all, we are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience, Unfortunately the noise from neighboring construction is a factor beyond GR Solaris, however all the comments from our guests are a very useful tool to continue working to offer excellent serviceWe hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.

3 out of 5

Posted by on Feb 8, 2024

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Comment from Hotel Management

Feb 10, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you for your feedback and for taking the time to post your vacation experience.

3 out of 5
False advertising- the place is not all-inclusive.(alcohol only served from 11 am, buffet has a couple hours of closure time in between breakfast, lunch and dinner. The buffet is garbage, and all other three restaurants you can not get a reservation. The drinks made out of cheapest ingredients. Plus construction on the side with lots of noise and dust. I will never go back.

Posted by on Feb 6, 2024

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Comment from Hotel Management

Feb 7, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide I offer an apology for the perceoction about our service. According the mexican law regulation the alcohol schedule is 11 am to 11 pm. We are sorry if the restaurant opening and closing schedule caused you inconvenience,At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

4 out of 5
The people are enthusiastic to serve. The food and drinks are very good.

Posted by on Feb 5, 2024

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Comment from Hotel Management

Feb 7, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you very much for taking the time to share your comments.We are always pleased to be your second home when you're in the area!!

3 out of 5
Food and drink selection very limited and not great. Pool side was very loud with noisy entertainment all day. This was definitely a family destination while we wanted a more adult only environment.

Posted by on Jan 22, 2024

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Comment from Hotel Management

Jan 24, 2024 by Gerencia General, Hoteles Solaris de Mexico

thank you for taking the time to share your experience at our resort.We regret the impression you have had of our services. We would have loved to know how to assist you in changing your experience. we hope you can give us a second opportunity to serve you and show you that we can live up to your expectations.

1 out of 5
This property does not offer WiFi in the hotel rooms, only in the lobby, which is large and noisy. The WiFi in the lobby is spotty--don't expect to be able to communicate via telephone or video using the WiFi. When I had to check out early due to my inability to work at all while staying at GS Solaris, I was denied a refund for any of the nights I paid for, including the two nights after I checked out and paid for another hotel. I was provided an email address to email my concerns, by the concierge at GS Solaris. He wrote the email address down for me, and, my email bounced back as undeliverable. Given that they don't actually have WiFi, I'm not surprised that no one actually knows how to reach them via email either. I strongly recommend finding another hotel.

Posted by on Jan 9, 2024

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Comment from Hotel Management

Jan 27, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely

5 out of 5
This place is very clean and nice.

Posted by on Jan 7, 2024

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Comment from Hotel Management

Jan 11, 2024 by Gerencia General, Hoteles Solaris de Mexico

Thank you for choosing our GR Solaris Cancun as the destination for your vacation trip.It is an honor to read how much we succeed in exceeding your expectations with our outstanding service and activities. Thank you very much for taking the time to share your comments.We are always pleased to be your second home when you're in the area!!

2 out of 5
No written information about hotel property or events available in the room. Front desk staff not very helpful and failed to pass on neededactions that were agreed to from one watch section to the next.

Posted by , from Woodbridge on Nov 17, 2023

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Comment from Hotel Management

Nov 18, 2023 by Hoteles Solaris

Thank you for sharing your Solaris experience. First of all, we are truly sorry for the inconveniences you encountered during your stay. The information about restaurants and activities is in a QR that is provided for the corcierges after the check in, also we have some screens where is projected all information and at the main pool we have the activities board.

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Premium food items
  • Childcare
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At GR Solaris Cancun & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. A complete renovation of GR Solaris Cancun & Spa - All Inclusive was completed in 2021. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this coffee shop serves breakfast and dinner. A children's menu is available.

Marco Polo - This fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Zai - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Grey water recycling system
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.