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Hotel Plaza Kokai Cancún

3.0 star property
Family-friendly stay near Puerto Cancun Marina Town Center

Choose dates to view prices

Photo gallery for Hotel Plaza Kokai Cancún

Reception
2 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Room, 1 King Bed | Street view
Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished
Bar (on property)
Reviews
7.2

Good

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the neighborhood

Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Popular LocationLas Palapas Park8 min walk
  • Popular LocationPuerto Cancun Marina Town Center18 min walk
  • Popular LocationPlaza Las Americas2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

In-room safe, individually decorated, individually furnished

Estandar King

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

In-room safe, individually decorated, individually furnished

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior

In-room safe, individually decorated, individually furnished

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior

In-room safe, individually decorated, individually furnished

Room Superior

  • Sleeps 2
  • 1 Queen Bed(s) OR 1 Full Bed(s)

View all photos for Suite Junior

In-room safe, individually decorated, individually furnished

Suite Junior

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 Queen Bed(s)

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About the neighborhood

Cancun

City center stay.With a stay at this Downtown Cancun hotel, you'll be within half a mile (1 km) of Las Palapas Park and 2 miles (3 km) of Puerto Cancun Marina Town Center. Plaza Las Americas is within 2 miles (3 km) and La Isla Shopping Mall is within 9 miles (15 km).

What's nearby

  • Benito Juarez Municipal Building - 5 min walk
  • Las Palapas Park - 8 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Ty-Coz - 4 min walk
  • Temakita Cancun - 6 min walk
  • The Healthy Place - 7 min walk
  • Taqueria Coapenitos - 3 min walk
  • Yamamoto - 2 min walk

About this property

Hotel Plaza Kokai Cancún

Family-friendly stay near Puerto Cancun Marina Town Center
Hotel Plaza Kokai Cancún offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the family-friendly Hotel Plaza Kokai Cancún.

Smoking is allowed in designated areas at this Cancun hotel.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • Nightclub
  • Manager's reception (free)
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Swim-up bar
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • Children's pool
  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Kokai Cancún

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

How close is Hotel Plaza Kokai Cancún to the airport?

Hotel Plaza Kokai Cancún is 11.4 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of May 15, 2024, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on May 18, 2024 start from $28.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Plaza Kokai Cancún have an airport shuttle?

Airport shuttle services are not available at Hotel Plaza Kokai Cancún.

How close is Hotel Plaza Kokai Cancún to the beach?

This hotel is 16.6 mi (25-min drive) from Delfines Beach and 3.3 mi (8-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Hotel Plaza Kokai Cancún offer free breakfast?

Hotel Plaza Kokai Cancún does not offer free breakfast.

Is there a casino at Hotel Plaza Kokai Cancún?

No, there is no casino at this hotel, but PlayCity Casino (7-min walk) and Royal Yak Casino and Sports Book (3-min drive) are nearby.

What time is check-in at Hotel Plaza Kokai Cancún?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hotel Plaza Kokai Cancún?

Free parking is not available at this hotel.

Does Hotel Plaza Kokai Cancún have a pool?

Hotel Plaza Kokai Cancún features an outdoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does Hotel Plaza Kokai Cancún have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and brunch.

Does Hotel Plaza Kokai Cancún have a spa?

There are no spa services available at this hotel.

How close is Hotel Plaza Kokai Cancún to downtown Cancun?

Hotel Plaza Kokai Cancún is 1.8 mi away from Cancun.

Hotel Plaza Kokai Cancún Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 132 out of 515 reviews" "
Rating 8 - Good. 169 out of 515 reviews" "
Rating 6 - Okay. 113 out of 515 reviews" "
Rating 4 - Poor. 48 out of 515 reviews" "
Rating 2 - Terrible. 53 out of 515 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Plaza Kokai is clean, functional but sparse. Perfect is you are not planning on staying in the hotel all day long. The only issue I had was that the hot water for showers tendered to run a bit lukewarm for my tastes and the street noise could get loud at times. The staff were all very nice and professional. The air conditioning unit worked perfectly and helped with the humidity.
Stayed 3 nights in Feb 2024

2/10 Terrible

CHIA-CHUN

Stayed 7 nights in Jan 2024

10/10 Excellent

Dave

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and staff was curtious
Stayed 1 night in Jan 2024

6/10 Okay

Christiane

Stayed 1 night in Nov 2023

10/10 Excellent

Armando Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN!!!! SERVICE!!!
Stayed 1 night in Nov 2023

2/10 Terrible

Alexander

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water. The phone in the room was dead, no connection. The receptionist was not welcoming, like indifferent to us upon our arrival. Would not recommend to anyone to stay in this hotel. We checked out after one night to another hotel. Requested for refund.
Stayed 7 nights in Nov 2023

2/10 Terrible

Óscar Ivan

Stayed 4 nights in Oct 2023

6/10 Okay

LORRAINE

Traveled with group
Disliked: Staff & service
No airport shuttle, nice pool.
No hotel airport shuttle. We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager. It was $90 USD, plus a $10 tip. The manager denied the phone call and refused to reimburse anything. The room had a noisy air conditioner. The pool is lovely. The waiter spoke no English and the menu was in Mexican - but we worked it out. The drinks were good.
Stayed 1 night in Sep 2023

8/10 Good

Yujung

Traveled with family
Liked: Staff & service, amenities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Arnold

Stayed 1 night in Aug 2023