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Hotel Hacienda de Castilla

3.0 star property
3-star hotel near Ultramar Ferry Puerto Juárez

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Front of property
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk
Mexican cuisine
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk
Reviews
7.2

Good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar

Explore the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Popular LocationUltramar Ferry Puerto Juárez3 min drive
  • Popular LocationPuerto Cancun Marina Town Center5 min drive
  • Popular LocationCancun Mall5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

Similar properties

Elevator
Hotel Avenida Cancun
Free WiFi
Air conditioning
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Housekeeping
4.0 out of 5, Very Good, (230)
The price is $40
per night
$52 total
includes taxes & fees
May 24 - May 25
Hotel Avenida Cancun

About the neighborhood

Cancun

City center stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Séptimo Día Adventist Church and Mercado 23. Ultramar Ferry Puerto Juárez and Museo Iconografico de la Carrera Panamericana are also within 2 miles (3 km).

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Las Palapas Park - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Plaza Las Americas - 5 min drive
  • Cancun Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • McDonald's - 10 min walk
  • Donceles 28 - 11 min walk
  • Cocina Economica Marbella - 10 min walk
  • Puente Puerto Juárez - 9 min walk
  • Subway - 9 min walk

About this property

Hotel Hacienda de Castilla

3-star hotel near Ultramar Ferry Puerto Juárez
Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Contactless check-out is available.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

How close is Hotel Hacienda de Castilla to the airport?

Hotel Hacienda de Castilla is 12.1 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of May 10, 2024, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on May 23, 2024 start from $30.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Hacienda de Castilla have an airport shuttle?

Hotel Hacienda de Castilla offers an airport shuttle 24 hours a day, on request, for a charge of MXN 1000 per room, one-way.

How close is Hotel Hacienda de Castilla to the beach?

This hotel is 4.4 mi (12-min drive) from Playa Tortugas and 5.4 mi (9-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Hotel Hacienda de Castilla offer free breakfast?

Free breakfast isn’t provided at Hotel Hacienda de Castilla, but full breakfast is offered for a fee of MXN 170 for adults and MXN 130 for children. It's available every day from 7:00 AM to noon.

Is there a casino at Hotel Hacienda de Castilla?

No, there is no casino at this hotel, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are nearby.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs MXN 250 (subject to availability).

Is there free parking at Hotel Hacienda de Castilla?

Free parking is not available at this hotel.

Does Hotel Hacienda de Castilla have a pool?

Hotel Hacienda de Castilla features an outdoor pool and a children's pool.

Does Hotel Hacienda de Castilla have a restaurant?

Hotel Hacienda de Castilla is home to La Hija de Villa, which features Mexican cuisine.

Does Hotel Hacienda de Castilla have a spa?

There are no spa services available at this hotel.

How close is Hotel Hacienda de Castilla to downtown Cancun?

Hotel Hacienda de Castilla is 2.1 mi away from Cancun.

Hotel Hacienda de Castilla Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 171 out of 738 reviews" "
Rating 8 - Good. 261 out of 738 reviews" "
Rating 6 - Okay. 169 out of 738 reviews" "
Rating 4 - Poor. 72 out of 738 reviews" "
Rating 2 - Terrible. 65 out of 738 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Traveled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Stayed 6 nights in Aug 2023

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 6 nights in Jun 2023

8/10 Good

francisco

Business traveler
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
Stayed 3 nights in May 2023

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok
Stayed 3 nights in Mar 2023