The coronavirus (COVID-19) has disrupted travel plans for most of the world, whether it’s a family vacation, a college graduation or a much-needed weekend away, and Travelocity is here to help. We’ve received an unprecedented volume of calls in the past few weeks, and have responded with new tools and updated information to help our customers cancel or change travel plans that may have been upended due to the novel coronavirus. Here are answers to your most frequently asked questions.
What’s the best way to cancel my trip?
Cancelling or changing plans has gotten easier with new self-service tools that allow travelers to cancel plans online or in the app. Start by logging into your account on the My Trips page and going to your itinerary to see what cancellation options are available. If that doesn’t offer the options you need, start a chat with a virtual agent or fill out a cancellation form.
Follow these easy steps:
- Cancel online using My Trips. Log in to access your booking and follow the instructions from your itinerary to cancel.
- Cancel using the chat feature. Click the blue Chat Now button from My Trips or our customer service page. The virtual agent will guide you through the process of cancelling your booking and can answer other questions you may have.
- Complete the Cancel Request Form: Fill out this form using the itinerary number, email, and phone number from your booking. After submitting the form, the cancel request will be processed.
- If your flight is departing within the next 72 hours, click the Contact Us button at the top of the page to speak directly with an agent.
What dates are cancellation policies good through?
With the unprecedented impacts of COVID-19 around the world, many hotels and online travel sites are still focused on solving travelers’ most immediate needs. Right now, Travelocity is focused on travel booked on our site before March 19, 2020 through the end of April.
When I cancel, will I get a credit or a refund?
As always, Travelocity follows the policies of its travel partners. That said, we know many travelers are dealing with a lot of uncertainty right now and we’re doing our best to provide refunds or options that fit travelers’ needs.
- Many airlines at this time are offering credit toward a future flight unless the flight has been cancelled.
- For hotel stays booked on our site, we have either negotiated a refund policy when possible or are offering a voucher from Travelocity equal to the total price + taxes and fees allowing you to rebook the original property within the next year.
I’ve tried calling several times and can’t get through to cancel. Now what?
We know the spread of the novel coronavirus (COVID-19) worldwide has created many challenges for everyone, and we are truly sorry for the difficulty our customers have experienced in trying to reach us.
Please know we are working hard to answer all calls made to our contact centers. Our call volumes have been 5-7x higher than average, amounting in hundreds of thousands more calls than we would normally expect to receive, even in our busiest of times. In addition to high call volume, recent government work-from-home mandates created additional challenges for our contact centers to navigate.
We encourage customers to try our enhanced self-service cancellation options, including virtual agent support and cancellation forms. Importantly, in order to prioritize those with more immediate needs, we encourage only travelers who have trips within the next 72 hours to reach out to our customer service advisors if necessary. This will help us better support travelers with more imminent needs.
If I miss my trip and can’t speak to an agent, can I still get a refund/credit?
For customers whose travel plans have already been impaired by COVID-19 and whose travel date has passed, we want to assure you that we are working to address your needs as well. We will provide an update for these travelers as soon as we can. We appreciate your patience.
How do I cancel a vacation package?
We are working on improving our cancellation options for travelers who have booked vacation packages on our sites. Currently, travelers with a vacation package should cancel each component of their trip separately. For example, if you purchased a flight + hotel vacation package, please visit our hotel page FAQ for instructions on cancelling your hotel, and our flight page FAQ for instructions on cancelling your airline tickets.
My airline says I have to cancel my trip through you and I keep getting conflicting advice.
Our agents cannot cancel or change reservations booked on many low-cost and international airlines, including Aer Lingus, Easy Jet, Fun Jet, Norwegian, Spirit, Frontier, and Volaris. If your airline is on this list, we cannot change or cancel reservations for these airlines. Please follow the guidance on the airline’s website and work with them to make any changes to your flight. For all other flights booked on our site, you may cancel or change plans from your itinerary or via one of the other self-service options HERE.
My hotel is closed due to COVID-19 – now how do I cancel?
Even if the property you booked on our site is closed due to COVID-19, our agents can assist you with processing a change or cancellation. Please follow the normal steps to cancel HERE.
The travel insurance I purchased is not covering the trip I need to cancel due to COVID-19.
Check your policy to see if unforeseen events like COVID-19 are covered. You may have the option to file a claim with the insurance provider. Please note that a refund is not guaranteed in this instance. If you still wish to cancel your hotel stay or flight through Travelocity you may do so.
My flight is leaving in 24 hours / I travel in the next 1-3 days and don’t know what to do to cancel.
If your flight is set to depart in the next 72 hours, please contact customer service HERE for assistance. For all other travelers, please try one of our new self-service options online or in-app, or wait until your travel date is closer before contacting us.
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Travelocity compensates authors for their writings appearing on this site; such compensation may include travel and other costs.
Because you guys misspelled my w mail address I can not get any e mails , I told you many times to correct my E mail and you never did , I already cancel the hotel and never get E mail confirmation please my correct E mail is Eamaya8143@aol.com, also how long takes to to see the refund In my credit card
Comment tengo los itinerarios 7523331674485 y 7523342249074 para partir el 05/21/2929 desde SCL a NYC y los debo anular pues estan suspendido los vuelos de ese dia por United Airline.
Solicité el reembolso pero me contestan que no coincide con mi email.
¿Que puedo hacer para qoe se puedan comunicar conmigo para arreglar el reembolso?
True, this company is thieves nothing more. I had booked in Miami on March 23, flights were canceled in addition to the hotel. They were charging me money all the time despite having canceled. Now they have entered my bank account again and want to withdraw $ 601 again. The bank has blocked them a few times but now he is helpless and will make me pay. Only for what, it’s not my fault that Covid is -19. I called them and no one answers the phone . No email in this case. It is best to take money that should not be taken without my consent from my account. The Travelocity company is the worst thieves company nothing more. Just make a case of how many others have hauled money illegally.
I had to cancel my reservations in Spain, Thank You for canceling and refunding.I feel confident that post coronavirus I will rebook!
I have a trip to Spain 28 August and chat travelocity said I couldn’t cancel or change and would lose thousands of dollars.
Just curious – How did you go about getting a refund? Travelocity is only offering to me airline credit.
I am receiving conflicting information for a trip/hotel stay that I cancelled today (4/6). The owner of the hotel stated that if I cancelled via travelocity I would receive a full refund. But as I am looking through Travelocity’s customer service page I am becoming a bit concerned.
A little back story on the reason for cancelling itinerary number 7520354396541: My cousins wedding was set to be in Venice, Florida on May 15. Due to covid-19 they have had to cancel. I immediately read through the Travelocity confirmation email I received after booking and saw that there was no refund due to the hotel’s rules. So I called the hotel, he (the Owner) told me that Travelocity was giving full refunds due to covid-19 cancellations – so that brings us back to the beginning of this message. I tried to connect with a person on the customer service chat but had no luck. And since it isn’t within the 72 hour window I figured calling was a no-go.
So here we are. Any help, feedback, insight, would be greatly appreciated.
How do I re-book if I cant get through? Is there a better time of day to call? I cancelled my booking got the airline credit but I am trying to re-book a trip. I was told I would have to call because of the travel voucher.
I want to change my flight date do I have to cancel to do that .
I left my vacation March 9 due to possible border closing and have not been able to get in contact with agent about a partial refund .
I need to talk to human how do I do this? Your robot isn’t helping
This should be easier. I thought I had cancelled my trip but then I got another advisement from AA saying my flight times have changed again for the fourth time. Travelocity Itinerary number: 7518983979134, AA confirmation # HFSVHA. Please respond, My trip was scheduled for May 10th, – 14th. Thanks. Dale Hill
I booked 2 non-refundable rooms through travelocity at a hotel in Ireland that is now closed due to the COVID-19 pandemic. Will I get a full refund? I contacted the Hotel reservation manager and she explained that their policy is to refund the customers and to contact Travelocity. What is Travelocity’s policy in this scenario?
We had a trip booked for Nashville on March 30-April 9. Itinerary #71003396609274. I cancelled the trip through the Travelocity App and it said no refund. I want clarification on this. We only cancelled because of COVID-19. Are we getting a refund or a credit on this. I don’t think we should lose everything when it isn’t our fault. Can you please contact me. Thank you
I did not purchase travel insurance for my vacation package can I change for later date?
I have been trying to get in touch with Travelocity for several days. I needed to change my date of travel by one day in August. I followed all the prompts. There was no fees associated with this change, however my credit card was charged the full amount again for the flights. It is a lot of money since the booking was for round trip for four people. I need to address this, since I am working long hours and this is one of my only days off. Please, someone guide me what I can do since I am not traveling in the next 10 days there is no way of getting in touch with anyone!
re: itinerary 7524898916169. I’ve tried to cancel through several differents chats with no luck – it says it is transferring me to an agent then says there is no agent available – and also by trying to go through the process online, only to receive this response:
“Thanks for getting in touch. We’re doing our best right now to take care of people with the most immediate needs first. Please come back closer to your travel date for help.
Important: Given the exceptional circumstances, we may not be able to respond before your travel date. Please know that we are working to process your request as quickly as we can. No additional action is required unless you hear otherwise. Thank you for your patience. Please do not contact us for status updates. We will respond by email as soon as we are able to process your request.”
Since these two paragraphs seem to contradict each other, with the first saying “Please come back closer to your travel date for help” and the second saying “no additional action is required unless you hear otherwise”, I am at a loss as to where I stand on cancelling this reservation. Please advise ASAP.
When I cancel my vacation package can I get cash back instead of credit from the airlines
I cancelled my flights and want to know when I will get a refund.
I cancelled my flight and would like to know when I can expect my refund.
United Airlines has officially cancelled our flight to Paris. I wish to get a CASH refund, not a voucher. Travelocity customer service will not talk to us unless out departure date is within seventy-two hours. How can I get you to respond? You sent a text message Friday after the flight was cancelled asking if I wanted a voucher. No other choices. Not good customer service
Itinerary # 7500358491096 was canceled via email from travelocity.
#7516921138191 is still scheduled. Need to cancel that. Tried on line through chat but it could not connect me to agent. Obviously need to cancel that. Also need information regarding reimbursement for both itineraries.
Please advise
Hi we are booked on June 16 2020 due to covid19 uncertainty we cancelled all our trip… Can we get a refund if We cancel our flight to Travelocity Ap? I appreciate your response Thanks
don’t understand why my sisters and I are getting the runaround on canceling and trying to get a refund on our tickets we all have underlying health issues and are not going to fly we are not even driving we are canceling our trip and not going out of town and we are winning a refund as we will not be flying anyway soon not even between now and next year I’m done so or my sister’s we have health issues so I guess the next step is to the media to let them know that yes we took insurance and we are not getting our money back it says they are not covering covid-19
I purchased travel insurance for my international trip through Travelocity. How do I reach an agent to discuss my options since your system cannot help me?
Our wedding has been canceled due to Covid-19. Therefore we have to cancel our trip of a lifetime “Honeymoon” to Asia which we also do not feel safe traveling to currently. We did a multicity trip one of the airlines is request all cancelling be submited by April 30th for a credit with no penalties but I cannot get thru to Travelocity and the airline itself will not cancel for us. This is very frustrating.
I am 67 years old with other health related conditions and considered high-risk candidate for COVID-19 virus. I had made some hotel reservations in early January of this year (Itinerary #7514051154677). How does one go about getting a refund on hotel reservations, paid for upfront but no longer wish to travel due to COVID-19 Pandemic travel restrictions and my families health.
You sent me an email saying my flight was cancelled and that I am eligible for a refund, but since you won’t answer my call (since my flight is cancelled I will never be traveling within 72 hours) and the virtual agents online just perpetually say “I can’t help you with this yet, so let’s get someone who can”I am left with no tickets, no refund, and a bad taste in my mouth regarding why Travelocity won’t just refund the money. What to do?
I booked a round trip flight for June 4th. A text message from Travelocity says I only have until April 30th to cancel and operators at the phone number will only talk to me if my flight is within 72 hours. The text also says I can only get a credit. United Airlines says I can get a refund but I need to go through Travelocity to cancel. The Travelocity site also says I would need to use my credit by February and guess what – the flu and Corona are expected to come back during the winter. I want a resolution and my refund. I will never use Travelocity again and am spreading the word about how impossible it is to get a refund or even talk with a human being.
Yes, United said we qualify for full refunds, and that I need to go through Travelocity to do so. My trip leaves May 27th, and it’s only showing part of my trip??? I feel your frustration….I too, received a text message stating I have till April 30th to cancel, but if you do, you have no idea what if anything, you’re getting back
The situation is very similar and would like some assistance from Travelocity. My flight is July, traveling with my immediate family and my elderly parents to Canada where my mother was raised. The risk of travel for them is far too great and we want to cancel and re-book in 2021. The message from Travelocity also says that i have until 30 April for credit, yet this credit is only good till April of 2021. This is still COVID season and will not be traveling during this time. Is Travelocity saying that I forfeit the over $3,000. I do not see how this in an option.
The proper resolution would be for Travelocity to refund the amount of the tickets and allow me to book again next year for July.
Travelocity, please contact me and resolve this.
i have similar situation with justfly.com AVOID THIS LOSERS AT ANY COST !!!
This is so confusing. We purchased a trip to Hawaii. The airfare, the hotel, and a rental car. We also took out trip protection and collision protection for the car. The rates we booked were nonrefundable but with CoVid19 Hawaii is discouraging visitors and our trip is in June. We should be refunded for this and/or at least given a future credit but we can’t seem to get clear information. If we simply cancel, we lose everything. No one can seem to help. Help????
i have a trip scheduled for June that has already been paid for, and I would like to cancel it due to Covid19. Will I get a refund or a credit? I can’t seem to find the answers. I cannot wait until 72 hours before the trip to have this answered. Is there any one who can help?
I have a trip scheduled for June that has already been paid for. I would like to cancel due to Covid19. It is unclear whether I can get a refund or a credit for this trip and there is no one to ask. I cannot wait until 72 hours before the trip to have this answered. Is there anyone who can help?
Travelocity. You are asking for law suits if which I am pursuing. You can not possibly tell people that hotels overseas are “non-refundable”. When we are not to travel overseas but less at all right now what do you expect people to do? Lose thousands of dollars on a hotel. That is what you are telling me and it is NOT ok! I have hired a lawyer. Do you really want to go this route? These are unprecedented times and this is a joke! You have no idea what is coming unless you fix these issues! It is April 27. And you will only help people traveling through April 30? Telling someone they can change their trip and o my have 6 months for overseas travel is RIDICULOUS. you want us all to put our health at risk?
Wake up! Lawyers are coming after you!
I have cancelled what was left of my itinerary because that’s the only option you are giving your customers with the self service option! My hotel cancelled on me and it says they are processing a partial refund, where is the rest?!!! I purchased the travel waiver and I’m supposed to have those guys handle this for me but I can’t get thru your phone system!!! This is very frustrating…am thinking to rebook my trip but I need to know if am getting refunded first can u have a email address or something more specific on your website as far as refunds go? This is ridiculous
I’ve been trying unsuccessfully to reach Travelocity. I have a multi-city destination ticket along with accommodations leaving May 27th. When I go to “my trips” put my itinerary in, only part of my trip is showing up?? The second leg of my trip? Where in the world is the rest of my trip? I’ve purchased Travel Insurance, would that cover hotel cancellation even if there is no cancellation allowed?
I’ve contacted the Airlines. They told me my flight qualifies for a Full refund, but I need to go through Travelocity to do so because they don’t have my account information. They said they had put a note in the computer requesting the refund.
So, I tried to call. Gave my #, and robot said because my trip doesn’t leave until June, to call back, but I was suppose to leave in May?? Ugg…When and how can I speak to a human? The virtual agent is a no go, not helpful.
Email address to contact?
At this point, I will take anything to just find out where my trip is. Why isn’t it showing up, and why would you only have my last leg of my trip visible. Please advise.
Thank you.
Misty Kepano
My flight was cancelled due to Corona Virus back on March 27th. I am a Health care provider and this was the only availability for leave! I am not allowed any further leave this year!!! You gave me a voucher that Must be used by the end of this year! Again I am not able to take ANY further leave this year! I implore you to grant a FULL refund due to these unimaginable circumstances!
Expedia refunded 100% of my Brothers flight and we were flying together on the same plane!!
PLEASE RECONSIDER A FULL REFUND!
I purchased our family flights to France with a non-refundable hotel room prior to Covid-19 on January 1st to celebrate my daughter’s college graduation. Due to being a high risk individual I will be unable to travel now, or within the next year even if travel is permitted. I purchased an additional teavel waiver which claims to allow cancellations for any reason. I need a human to confirm that I will either get a refund for flights and hotel OR travel vouchers for a d
ate beyond 2021. It figures, I finally book our dream vacation and the world falls apart. Hopefully Travelocity will do right or they have lost a customer forever! I am frustrated by the fact I can’t speak with a human!
If I cancel my flight due to the corona virus and get a credit voucher do I have to use it for one flight or can I spread it out?
My package trip to Spain just had the flights cancelled by British Airways. I had no emails regarding the cancellation from either travelocity or BA, the flights just dropped off my itinerary with no explanation leaving only the hotel (apartment) on the itinerary. The hotel’s refund policy is nonrefundable but if I have NO flights the hotel should also be refunded since it was booked as a PACKAGE. There is no way to contact any person at travelocity and your virtual chat is NOT helpful. I have sent message to apartments/hotel but as yet haven’t heard back from them. Please advise what will happen here or what my next step should be
Thank you
my airline {Porter Airlines}cancelled all flights due to the virus. pandemic. They willnot deal with me but stated that I should be dealing with Travelocity my internet agent.I called the customer care line to no avail.There is nobody answering! I would like a refund or travel voucher for future use
my airline {Porter Airlines}cancelled all flights due to the virus. pandemic. They willnot deal with me but stated that I should be dealing with Travelocity my internet agent.I called the customer care line to no avail.There is nobody answering! I would like a refund or travel voucher for future use.
I had to cancel my hotel stay as my event was cancelled due to Covid-19.
Tried calling many, many times to get a real person on the line. That sadly didn’t happen, nor were any calls returned.
I have been dealing with trying to get a refund for months now..never seen such awful customer service.
On hold now for over an hour still no help last two nights on hold for over an hour disconnected and no call backs either time. Stated would get refund and then received vouchers for a cancelled flight to Italy. Tired of going back and forth I am entitled to a refund and would like it!!! We do not want vouchers. I am going to call dot next and who ever else I need to. This is ridiculous going through this. I will never utilize this site again if this is how difficult it is during a crisis. No excuses and right now extremely upset with Travelocity and being told many different things!
As a paying customer I should be able to speak to an actual human should I choose to wait the longer wait times. Having the call disconnect because I am not within a 20 day departure time is not acceptable. I have questions prior to cancelling my trip but cannot get any answers. Please know I may be one person but I will never book through Travelocity again due to the poor handling of this situation. There are too many options for booking vacations this one will never be used again.
I tried numerous times to get through to cancel my hotel. You cancelled my flights ok but did not cancel my hotel reservations. I received an email from the hotel that they had authorized a full refund. All i get from your help chat is that I will have to get someone else to do this and then nothing further That has been the pat answer and still no refund. This trip was back in the third week of March. Who do I need to contact on this?
Your customer service portal is worthless. All you can do is “Virtual Chat” and that is unhelpful. There is no email address to contact, no phone # to call and to the is day NO refund or Credit to out account. We had to cancel our 4/30/2020 flight do to the “Stay at Home”order and received an email (on 4/13/20) stating they issued a credit for our flight, but as I said – to this date there is no credit on our account and we have not received a refund.
I have been on Phone with Jet Blue in reference to itinerary# 493748984908,I cancelled our trip by no choice of our own. Spoken to your company and your company and Jet Blue send me back n forth for now asking to forward this to a supervisor for I was finally explained that you bought tickets in bulk so this is why your not giving me a refund 100% this is not fair for I work at a Hospital and I am a front liner and need all our funds paid back to survive on. I do not get hazard pay. Hopefully a Supervisor can help Please/Thank You If I ever get to go on another trip I will contact you again, Sincerely Yours,Pamela J
We have conference , but was cancel because pandemic covid19 , we contact lufthansa and lufthansa cancel our tickets , but tickets was bought by justfly.com . justfly wont refund our money because they claim we cancel ticket not because covid19 , what i have to do now ? when i call lufthansa they said i have call justfly.com so they can call lufthansa , and lufthansa wont call justfly.com and lustfly.com wont call lufthansa. how i can have my refund ? i pay from my credit card and now i cant pay because i lost my job so i have credit to pay and i cant pay and no one wont refund my money back , do any one can help ?? Please ?
Will I get a voucher for my hotel at the Melia in Cozumel? I have a voucher for the airlines but nothing for the hotel. My itinerary number in 7484726912759. We would just like credit to use next year.
Cancelled our trip due to Corona Virus online on 3/23. Meanwhile the charge is still on my credit card racking up interest charges. I bought cancel for any reason trip insurance – please honor it. Travelocity Itinerary 7521879242559 Alice Frawley Bicksler 805-471-0312. I have called so many times and cannot get through. I don’t want a credit. The law states a refund must be given if requested.
I booked a flight in February and as soon as I hit enter, I realized I had entered the wrong month. I immediately went back in to cancel and book the right date. My credit card bill showed the double booking. I have been trying to get this resolved since then but the virtual help is useless, it could never find the wrong booking. Calling customer service didn’t help either, busy with calls for current flights ,etc. Today, I get a text message saying Delta has made changes that impact your flight. Please check your email to review and accept the changes as soon as possible.. NO email from Delta.
I will NEVER book with travelocity ever again..
I have heard nothing either from Travelocity or American Airlines regarding the refund of our airfare in connection with a Covid related cancellation on or about 3/19/20 for a flight scheduled for 3/26/20 returning 4/2/20. What is happening? It has been two months since we cancelled. Itinerary #71008572998712
I am trying to cancel a trip to Paris in August and although I bought travel insurance, I was told by a customer representative, Raffi, that the insurance only covered a certain window of time. When I buy flight insurance, there has never been a time frame of when it is covered in the fine print that I am aware of. Travelocity has been extremely disingenuous in their interactions with customers by employing a robotic chat feature on the website designed to “help” but in reality merely deflects questions and requests to air and then a disconnect.
I waited to speak with a representative from Expedia (parent/affiliated company) for over 1 hour and then after he explained that I could not get a refund because the policies don’t cover Covid19 reasons for cancellation that far into the future and I will not get a refund. He suggested to call back closer to the date of travel (as if anyone actually answers the phone) to see if the airline gives a thumbs up for flying. Hello. Not their choice. I do not want to travel, and British Air does not get to be the arbiter of my own health. I got very frustrated. I did not yell, but tried to be reasonably indignant. He then disconnected his side of the call without giving me the number I needed to contact Travelocity.
The Better Business Bureau will hear from me. This is a heinous disregard for any sincere customer support and is obviously just a business who merely wants to take our money. Shame on you Travelocity. I will NEVER use you again.
I am trying to cancel a trip to Paris in August and although I bought travel insurance, I was told by a customer representative, Raffi, that the insurance only covered a certain window of time. When I buy flight insurance, there has never been a time frame of when it is covered in the fine print that I am aware of. Travelocity has been extremely disingenuous in their interactions with customers by employing a robotic chat feature on the website designed to “help” but in reality merely deflects questions and requests to air and then a disconnect.
I waited to speak with a representative from Expedia (parent/affiliated company) for over 1 hour and then after he explained that I could not get a refund because the policies don’t cover Covid19 reasons for cancellation that far into the future and I will not get a refund. He suggested to call back closer to the date of travel (as if anyone actually answers the phone) to see if the airline gives a thumbs up for flying. Hello. Not their choice. I do not want to travel, and British Air does not get to be the arbiter of my own health. I got very frustrated. I did not yell, but tried to be reasonably indignant. He then disconnected his side of the call without giving me the number I needed to contact Travelocity.
The Better Business Bureau will hear from me. This is a heinous disregard for any sincere customer support and is obviously just a business who merely wants to take our money. Shame on you Travelocity. I will NEVER use you again.
I would image you could dispute via credit card
If I received credit for my canceled flight, how do I access or find the aforementioned credit?
Each time I use your “Chat” I get disconnected once I reach an agent…and that’s after waiting in the queue for 20-30 minutes. What do I have to do to reach a human? Also, I want a refund, not a credit. You’ve taken my money before when I missed a deadline by 2 days. Never again.
I purchased a vacation package for June 19 -26. I did not cancel booking but hotel canceled booking. I still have my flight scheduled for those dates but Travelocity will not give me a refund or change my hotel.
I rented a car through Travelocity. My vacation was canceled because of Covid. Enterprise was wonderful about letting me return the car after only one day. When I tried to cancel the insurance I bought through Travelocity I was refused. Every other travel service has been more than accomodating during this time of Covid – Travelocity is the first company to be so rigid and not-understanding.
I made a booking in January this year to fly on the 21st July. This had to be cancelled due to COVID-19. I was advised I would receive a refund or credit within 8 weeks and this did not occur. Every attempt to contact you has been unsuccessful. I have attempted to call on multiple occasions, attempted the Cancel Request Form and the Chat Now function which only gives you click options to chat with a Bot, not a person. I have made attempt to contact with every possible option and am unable to speak to anybody in regards to this since this cancellation was made. I would appreciate someone getting in contact with me about this, or at least advising how we can make contact with you. I understand you are inundated with calls, but to not have any contact or be able to reach you at all is not acceptable.
I am beyond disgusted with Travelocity and will never be using them again. It is impossible to get through to them to use COVID airline credit; I have been hung up on 3 times. They have so many restrictions that make it impossible for you to actually use your airline credit, your money that you paid!!! Take my advice and NEVER book on Travelocity. Better to book directly with airlines!!!!
I booked a trip to New Smyrna Beach FL. I cancelled the trip…Itinerary number…
7547701334575
The hotel shows it has not been cancelled.
Please advise….
From 20210126 I’ve been trying to rebook my cancelled flight from August 2020. Travelocity says Virgin Airlines won’t provide any flights even thought the same flights are available via Delta that was originally done by Virgin back in 2020. The flights might get full or Virgin may jack up the price and I can’t see anything in the “Airline Liability” link that states what the Airline responsibility is if they won’t provide a flight again even thought it is available.
Travelocity is a joke! I’m trying to add my son back on a flight and they do not and will not help me!! American Airlines said I had to do it through Travelocity but Travelocity says that’s not true!!! Someone is lying and playing games and I can assure you it wasn’t American Airlines!!! Such a freaking SCAM!!!! I WOULD NOT RECOMMEND THIS THIRD PARTY TO BOOK ANYTHING THROUGH!!!
ITIN number: 72005420090110
Hi,
I need to reschedule my return flight from Newark to Vienna for another date. It would be best to have a ticket sometime in the first half of June 2021. I prefer to avoid a stopover in London because of Corona 19. I had purchesed the Flight protection plan.
What can you do for me?
Our tickets were purchased as a group of four tickets with one purchaser and one itinerary #. Out of our four tickets, Travelocity only submitted the necessary form to Air Canada for a voucher for only the prime ticket holder in our group. They have been asked repeatedly to rectify their omission of including the three remaining ticket holders for the Air Canada voucher. I would like to acknowledge Travelocity’s agent named “Noah”. Of the numerous calls I have made, he at least spent the time, to listen and take my information in an attempt to address the problem. To date we have not received case numbers for the three remaining ticket holders in our group. We have no record that Travelocity even submitted forms for the three remaining ticket holders to Air Canada. I have called twice today only to be kept waiting 30-40 minutes each time for an agent and then to be immediately cut off after giving them the itinerary number. In today’s conversations with the the other ticket holders in our group, I learned that they also are encountering similar problems. It has become impossible to even request a refund on the remaining tickets purchased through Travelocity for an Air Canada flight since Travelocity has inactivated the itinerary number. I AM FRUSTRATED BEYOUND WORDS!!!!
Rutilio del Riego
I need to change the flight I have for April 28 to May 15, 16 or 17. IU have received the first dose of the Moderna vaccine and I cannot receive the second dose before April 27. I am 80 years old and I have been told that i should not travel the day after I receive the second dose of Moderna. I have tried but have not succeeded in talking about this on the phone. Is there any easier way to get a response?
Want to cancel trip, vacation pkg
To Florida 9-11-21 to 9-17-21 due to increasing cases of Covid 19 there.
Travelocity says American will give credit, delta no credit. I want refund for 5 tickets round trip. Condo will refund money. Delta says call Travelocity, Travelocity says they need to follow airlines policy. Latest policy for delta has been amended to provide credit.
I am very frustrated with the conflicting information!
Any advice?
Could not submit comment as it says this is a duplicate comment? It is my first comment!
I have been trying to change a reservation date. Operator tells me it is against policy because it was a voucher that I got from having to reschedule due to Covid last year..
They have assured me 3 times a manager will call me back.. they have not. Then you have to call leave call back number wait 4 hours for someone to call you back and say the same thing.. This conversation usually takes an hour. it is a vicious cycle. Travelocity is saying I am out of over 2 thousand dollars because the voucher was applied already even though I have not used it.. I still am not allowed to go to UK due to Covid restrictions. I can’t believe Travelocity is profiting from a Pandemic. Horrible customer service.. All I want to do is move the date… but they will not do that.. I have no idea what to do at this point. This has been a trip I have saved for over 3 years for me and my daughters.. If they will not comply I can’t afford to reschedule.. I mean would it be okay for any employee at Travelocity to loose over 2 grand? My voucher says nothing about not being able to reschedule dates.
Is there a way to purchase travel insurance after I have already paid for the flight?
I sat on hold for 2 hours to be told that I had to call the airlines. Another 3 hours for the airlines to tell me that Travelocity had to give me credit through them. Back on the phone with Travelocity for them to give me the run around. IT IS NOT MY FAULT COVID HIT! I want my credit. Travelocity was quick to take my money and no one can give me an answer how to get a credit or refund.
TAVELOCITY IS THE WORST CUSTOMER SERVICE!!!
Want refund for trip 9-11-21 for airline tickets from as and delta for 5 people. Very frustrating. Any advice
Your information is really help me. Thanks for advance, and I will bookmark it now!