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"This was the best vacation I’ve had. The stay at the hotel was more than I expected the food was amazing the staff were beyond helpful generous and genuine. I had absolutely no problems nor did I had to wait for anything. The guys at the desk got me anything I asked for. They did an amazing surprise breakfast for my wife. Decorated the room with professional structures made of ballons, chocolate strawberries, roses and a dinner in the most amazing new location . The restaurant servers went out of their way to ensure my wife and I had halal steak for her birthday dinner, getting us extra items from different restaurants to combine into one big meal. The place is absolutely gorgeous the scenery from the appartment was amazing . The pools were well kept, temperature was cool and refreshing walking around under all the trees, their cats were super friendly and loving, room service was great. Copal in Tulum is probably the best hotel for me. I wouldn’t go anywhere else honestly. I felt safe and everyone treated me like they were my best friend. Never told me no . The guys at the check in did way more for me than they needed to . It was absolutely perfect . "

"We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget . "

"Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well"

"Muy agradable"

"Amazing "

" Note I didnt get an upgrade because I had the top grade penthouse accomodation. The entire property is well kept and spotless. The staff work hard and it shows. Raquel the TAJ Experience Curator was superbe and kept in touch everyday to inquire if anything was needed or arrange and make happen an excursion if I wanted one. I was here to rest from a hectic life and job back home. The bed was a sleep magnet and managed to extract all the fatigue from my body. The Taj is a fabulous and unique treasure and I'm grateful to have had the privilege to stay here. NOTE...in a previous feedback I erroneously mentioned that I did not get the VIP perk and that I had been downgraded. THIS WAS A MISTAKE AND I APOLOGIZE FOR THE CONFUSION. Please extend my deepest apologies to property management. "