First of all, we were hopeful to get in earlier so we could sleep after driving all night, we were told the house would be ready by 4pm, so we let the kids play at creeks in town. At 3:31 we were told it wouldn’t be ready till 6pm or later. Frustrated is an understatement. We went to the house because we had no where else to go and the kids were long past naps. The cleaning staff said they had rushed over (not their house to clean) to help out the property manager as a favor and had just got there 45 minutes before us. We were allowed to hang out in the basement area and outside and after another 45 minutes we said we would do the rest and they dropped off extra sheets to make the beds and laundry soap etx. The outside still had bottles everywhere of different kinds and chips etx on the porch. The coffee maker didn’t work and James was contacted (property manager). The message had been read and no response for hours. We contacted the vacasa team which contacted him and he then responded right away and brought a coffee maker. We never complained or threw a fit about all the things until it came down to requesting a late check out. After clicking the link, it had expired and I contacted James, which again ignored my message. I contacted vacasa which right away responded to help but unfortunately said there are no exceptions to late check outs once the link expires. I responded that we just saw the email bc I don’t check my email while on vacation. Basically, too bad and all we can do is offer you compensation for your grievance with the stay. We’ll, it’s been 2 weeks and still no responses. Shocking. We left the house immaculate for the cleaning crew right down the washing the towels, stripping the beds and all the trash out, dishes put away, floors cleaned etx. Super disappointed with this stay. The house is beautiful but the driveway is a disaster to get in and out of and my wheel even came off the ground at one point and slid down the driveway from the gravel. I’m hoping the homeowner reads this and has a talk with their property manager right away.
